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Consumer rights when buying from UK

  • 22-02-2010 2:54pm
    #1
    cuilium
    Closed Accounts Posts: 3 ✭


    anyone know if you buy something online from the UK,and if I want to complain do I still go to the Irish consumer association of should I contact the UK equivalent?

    Ordered something, paid for it directly and I can't get a response from the sellers on the status of the delivery, am over 3 weeks waiting and trying, just checked their site on the forums and loads of people saying they have the same problem with these guys over the past 2 years.


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Post moved to it's own thread.

    dudara


  • #3
    SerialComplaint
    Registered Users, Registered Users 2 Posts: 2,644 ✭✭✭SerialComplaint


    cuilium wrote: »
    anyone know if you buy something online from the UK,and if I want to complain do I still go to the Irish consumer association of should I contact the UK equivalent?

    Ordered something, paid for it directly and I can't get a response from the sellers on the status of the delivery, am over 3 weeks waiting and trying, just checked their site on the forums and loads of people saying they have the same problem with these guys over the past 2 years.

    The consumer associations (Ireland or UK) have no powers. They are both really just magazine publishers (Which magazine) dressed up as consumer advocates. For a cross border issue like yours, your best bet is to contact http://www.eccireland.ie/


  • #4
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    If you paid by credit card, ask the CC company for a charge back.


  • #5
    Del2005
    Registered Users, Registered Users 2 Posts: 19,102 ✭✭✭✭Del2005


    cuilium wrote: »
    anyone know if you buy something online from the UK,and if I want to complain do I still go to the Irish consumer association of should I contact the UK equivalent?

    Ordered something, paid for it directly and I can't get a response from the sellers on the status of the delivery, am over 3 weeks waiting and trying, just checked their site on the forums and loads of people saying they have the same problem with these guys over the past 2 years.

    Did you not research them before purchasing? If even their own forums are complaining they'd have to have something unique for me to buy from them.

    As the others have said CC charge back or the ECC.


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