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Sky + feature gone on my box

  • 21-02-2010 11:09pm
    #1
    bigtimecharlie
    Registered Users, Registered Users 2 Posts: 2,082 ✭✭✭


    The sky+ feature has stopped over the weekend, 2 calls to Sky have not resolved the issue ( a sky+ planner rebuild and then a full system reset). The box behaves as a normal viewing box, I just can't record, rewind or access my recorded programs.

    Sky want €100 to send an engineer who may just end up replacing the box. Is this my only option?

    Or should I pay for a HD box without the sub as I have seen on another post here?


Comments

  • #2
    collegegal
    Closed Accounts Posts: 137 ✭✭collegegal


    at the minute sky are offering a free sky HD box for new and existing customers....worth a look if you need!


  • #3
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    Best bet is to cancel your subscription and sign up for the hd box under your

    partners name


  • #4
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    collegegal wrote: »
    at the minute sky are offering a free sky HD box for new and existing customers....worth a look if you need!

    Or that


  • #5
    John mac
    Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    bigtimecharlie wrote: »
    The sky+ feature has stopped over the weekend, 2 calls to Sky have not resolved the issue ( a sky+ planner rebuild and then a full system reset). The box behaves as a normal viewing box, I just can't record, rewind or access my recorded programs.

    Sky want €100 to send an engineer who may just end up replacing the box. Is this my only option?

    Or should I pay for a HD box without the sub as I have seen on another post here?

    have you taken out the card and reinstalled it ,?
    they should just send a signal to the box, and have it back up while you are on the phone.


  • #6
    Mr McBoatface
    Closed Accounts Posts: 1,579 ✭✭✭Mr McBoatface


    @ bigtimecharlie :- I remember reading on some forums (may have been boards) that the problem your having could be related to a hard drive failure in the box.

    Is there any extra noise coming from the box , clicking noises and such ? If so I'd say your hard drive has failed.

    If are unable to source a new box from Sky via the methods described by collegegal or bryaner you could always try ebay or adverts.ie in the electronic section for a 2nd hand one, it will be cheaper than the current option given to you by Sky.

    If you get a replacement box you'll have to re-pare your current viewing card with the box by ringing Sky technical help.


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  • #7
    collegegal
    Closed Accounts Posts: 137 ✭✭collegegal


    make sure there is nothing (like a magazine) ontop of the box itself. It could be overheating the box....


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