stuck up by surplus and adventure

pump

Ok lads just want to ask you all sum thing ….
I have an order from surplus and adventure dating back from 20/oct/09
So far I have got feck all of the order, I phoned them in December to cancel the rest of the order and refund my card … to this date no refund and the same crap e-mails from them saying they will pass my request on to “accounts department” a load of crap! If I phone them I get the same crap. The owe me over £100 uk.
What can I do ??
Thanks for the help

Leftyflip

Did you pay by PayPal?

pump

no was credit card

Leftyflip

Get onto the credit card company then.

pump

Leftyflip wrote: »

Get onto the credit card company then.

what can they do?

am not stuck for the money or anything but i dont like been shafted! a bloogy gym took my 550 euro membership then closed down the next month and fecked off. am sick of bloody places like this

Rhinocharge

pump wrote: »

what can they do?

am not stuck for the money or anything but i dont like been shafted! a bloogy gym took my 550 euro membership then closed down the next month and fecked off. am sick of bloody places like this

You can request a "charge back". They'll will have to prove you recieved the goods that you paid for.

Or you can complain to http://www.consumerdirect.gov.uk/

pump

aw south east airsoft a name that can be trusted ....

so how do i go about a charge back?

gerrowadat

Contact your CC company and let them know you want a charge back on that transaction.

Actually, it may be quicker to call the shop and go "I am going to charge back that charge unless you sort me out now, on the phone".

Charge backs are a massive deal for shop and suppliers. Depending on their level of service with visa and their bank, a few chargbacks a month makes them unable to take credit cards.

pump

gerrowadat wrote: »

Contact your CC company and let them know you want a charge back on that transaction.

Actually, it may be quicker to call the shop and go "I am going to charge back that charge unless you sort me out now, on the phone".

Charge backs are a massive deal for shop and suppliers. Depending on their level of service with visa and their bank, a few chargbacks a month makes them unable to take credit cards.

i will do that on monday am bloody fed up with th assholes and there crap.
dont want to let them away with it. it prob only cause they know i cant just pop into the shop

Genghiz Cohen

pump wrote: »

am not stuck for the money or anything

This should never be the issue, there is no sense in feeling greedy, cheap or in any way guilty for demanding the service you paid for or a refund.

Get your money back and never buy from them again.

pump

Genghiz Cohen wrote: »

This should never be the issue, there is no sense in feeling greedy, cheap or in any way guilty for demanding the service you paid for or a refund.

Get your money back and never buy from them again.

That’s the issue, I have asked a few times for a refund only to get “I will pass it onto the accounts department” by E mail and when I ring them I get fobbed off as well.
Was wondering if any one has any advice over how to deal with them as I have never ever had a problem with orders over the internet

OzCam

This is slightly unusual. I've never had a problem with S&A, and have bought loads and loads of stuff from them.

Mentioning the magic word "chargeback" will get someone's attention though. It's the nuclear option of credit card sales.

pump

how many time have you ordered of them oz ?

OzCam

Four or five, at least. I only had one problem and it was sorted out quickly. It's likely that you ordered something he can't get in stock.

You're entitled to ask for a refund if the order can't be filled in a reasonable time.

Try www.survivalaids.com, www.flecktarn.co.uk, or www.asmc.de instead. SE Airsoft are agents for Begadi and can get in anything in their range.

pump

Ok lads couldn’t get any one on the phone that would answer me so sent them a mail,
Got the following response
“Hello, thank you for your email. I have therefore emailed accounts to
ensure your refund is issued in the next 24 - 48hrs. Thank you for your
patience.
Kind regards
Val”


The normal **** and shock/horror its 48 hours later and no refund into my credit card!
So what exactly should I do just ring my credit card company and ask them to get me a charge back ??

jeawan

yes pretty much credit card company take this stuff quite serious and will follow it up with the company on there end .

pump

jeawan wrote: »

yes pretty much credit card company take this stuff quite serious and will follow it up with the company on there end .

i hope so anyway dont like that ****. im with mbna credit cards and always found them good.

what info will they want ???

i have never herd of it to be honest

jeawan

pump wrote: »

i hope so anyway dont like that ****. im with mbna credit cards and always found them good.

what info will they want ???

i have never herd of it to be honest

just tell them what happened and the info regarding the order they have most the info allready with the purchase on the card

pump

jeawan wrote: »

just tell them what happened and the info regarding the order they have most the info allready with the purchase on the card

you ever do it ?

Fireborn

I worked for MBNA and yes, they do follow this up with gusto.

They have to because its not a MBNA thing its a visa/mastercard thing.

Part of the liscensing agreement for a credit card company to use visa/mastercard cards is to honour what the cards offer and they come with purchase protection in most cases up to like 500 quid but it varies from card type to card type. (same with AMEX).

So give customer services a ring (be nice they're just there to help ) and explain the situation, they'll transfer you to the resolutions department and the ball will be rolling. It might take a while, but it will come back.


The only info you need is the name of the transaction (which should be on your statement).

Sam

pump

Fireborn wrote: »

I worked for MBNA and yes, they do follow this up with gusto.

They have to because its not a MBNA thing its a visa/mastercard thing.

Part of the liscensing agreement for a credit card company to use visa/mastercard cards is to honour what the cards offer (same with AMEX).

So give customer services a ring (be nice they're just there to help ) and explain the situation, they'll transfer you to the resolutions department and the ball will be rolling. It might take a while, but it will come back.


The only info you need is the name of the transaction (which should be on your statement).

Sam[/QUOT

will give the nice people in mbna a ring first thing in the morning
thanks sam

Rhinocharge

pump wrote: »

Ok lads couldn’t get any one on the phone that would answer me so sent them a mail,
Got the following response
“Hello, thank you for your email. I have therefore emailed accounts to
ensure your refund is issued in the next 24 - 48hrs. Thank you for your
patience.
Kind regards
Val”


The normal **** and shock/horror its 48 hours later and no refund into my credit card!
So what exactly should I do just ring my credit card company and ask them to get me a charge back ??

Yep, have all the details to hand. The date and amount you paid, their business details, your invoice number and every email you've sent to them ( you maybe asked to prove you you made contact ).
There should also be a transaction number for that particular transaction, it will be on your credit card statement.

Good Luck.

pump

well got most of what i was owed back today months later , not worth fighting over a few euro.

thanks for the help people !