Dogtanian(& the 3 muskehounds!) The Complete Collection - £8.94 Delivered - The Hut

lindtee

Used to LOVE this when I was a child. Buying it for my boys to see how they like it and for nostalgia value:)

http://www.thehut.com/dvd/dogtanian-the-complete-collection/93182.html?affil=BUYAT

Nalz

Class!

How long does that site usually take to deliver to here?

lindtee

Trilla wrote: »

Class!

How long does that site usually take to deliver to here?

They've been good lately, usually dispatched on the day of ordering and delivered within 2-4 days:)

Tar.Aldarion

Deadly, loved this show as a kid.

murphm45

This is a quality find!

Cheers

Basq

You can't have a thread about Dogtanian without the theme tune...

https://www.youtube.com/watch?v=8TfuIo1DRTg

Sir Digby Chicken Caesar

for that price, you really can't complain but trust me on this... it did not age well

i have three dogtanian dvds on the shelf here and dear god.. you'd want to be on acid to sit through it

steve 0

I think the "complete collection" is only Series 1, am I right?
1st and 2nd series now @ Play for €6.49 each

lindtee

steve 0 wrote: »

I think the "complete collection" is only Series 1, am I right?
1st and 2nd series now @ Play for €6.49 each

It looks like you are right:mad: I think an angry email is going to be sent to the hut by me:mad:
Edit-Will have to wait til I actually receive it to send the angry email

Block (8

basquille wrote: »

You can't have a thread about Dogtanian without the theme tune...

I always thought I was the only one to have that theme tune permanently burned into my mind:o

ps.thanks to Niamh and Dav for the help in resetting my password!!!

jayteecork

Got the Dungeons and Dragons complete and it's pants.

Nalz

lindtee wrote: »

It looks like you are right:mad: I think an angry email is going to be sent to the hut by me:mad:
Edit-Will have to wait til I actually receive it to send the angry email

I too will be sending a mail.Thats boll0x to put it mildly

lindtee

Did anyone get this and can verify that it is indeed only season one, I'm in an online angry mood and want to send them a very angry email:mad::mad:

Nalz

bumping this, did anyone receive this yet?

murphm45

yeah, mine arrived this morning and as Steve O said it's only season 1.

I was/am less than impressed!! :mad:

lindtee

murphm45 wrote: »

yeah, mine arrived this morning and as Steve O said it's only season 1.

I was/am less than impressed!! :mad:

Haven't received mine yet but am going to send them a really, really snotty email now:mad::mad: They won't get away with this.

K-9

lindtee wrote: »

Haven't received mine yet but am going to send them a really, really snotty email now:mad::mad: They won't get away with this.

One for all and all for one.

/gets coat.

Nalz

lindtee wrote: »

Haven't received mine yet but am going to send them a really, really snotty email now:mad::mad: They won't get away with this.

Can you tell me what their email address / contact details are? I can't seem to find it on the website. I'm going to email them also.

thanks

EDIT - found it and sent the following:

Dear sir madam,

I'd like to bring to your attention the wrongly and misleading title for the product
" Dogtanian - The Complete Collection DVD". See
http://www.thehut.com/dvd/dogtanian-the-complete-collection/93182.html?affil=BUYAT

This is not the complete collection as stated. It is just season 1. On other sites (i.e. Play.com) it is correctly named and clear to anyone.

Unfortunately I have already ordered and bought this product thinking that it was as stated and not just season 1.

I find this very unfair and would like you to consider some form of compensation (the actual "complete collection" delivered would be a start).

thank you
regards

murphm45

Trilla, any word back from them? To be honest I wouldn't hold my breath on getting season 2 but there's no harm trying i suppose.

Maybe if enough of us do it they'll cave to the pressure (to be honest i'd say there's two chances of that but you never know!)

lindtee

I contacted them and got this in response:rolleyes:

I am sorry that you have received your order incorrectly. I completley agree with the comments you have made and it sounds like the item is the result of a mispick. Please return the item to the address below and obtain a copy of the receipt for the postage costs you incur. Please forward this onto us and we will refund you the postage costs.

Please return this to us via the address below and we will be happy to send you a replacement.

The Hut.com
PO Box 538
Guernsey
GY1 6HE

If you could also include a brief covering letter, clearly stating your order number, the reason for return and whether a replacement or refund is required.

Please could you also include your unique returns authorisation number: *****.
Without this we will not be able to complete your return and this may result in the item being sent back to you.

When returning your item please obtain a proof of postage which is provided free of charge from your local post office. This covers your item on its return to us.

We cannot exchange for an alternative item, we can only do a straight swap.

If you have ordered the item incorrectly we can arrange a refund.

Once you have sent it please allow at least 10 working days for the item to be returned back to us.

Once we have received the item your request will be processed and you will receive a confirmation email to advise you when this has been done.

I'm going to contact them again and ask for season 2 to be sent to me instead of the hassle of returning season 1 to them.

Sent by: You. 04 March 2010, 16:47

I would rather you send me the second series free of charge to make it the "complete collection" The photo that you have on the product description is in fact the cover of the season one that I have received, I am cautious to return the item in case I get the same item resent to me again. As the price of this dvd is double the price of other sites, I think it would only be fair for you to send me out the second season to complete the collection, this would be easier for both of us and I would be happy with this measure

lindtee

To which they responded:(

I'm sorry but were unable to send out another item free of charge. I understand that your worried at the possibility of receiving the same item once more and will chase the product ID with our warehouse management to ensure the situation doesn't re-occur.

Please return the item and we will issue a replacement or refund at your request. Sorry for the inconvenience caused.

byte

To be fair, at least they have the deceny to respond to emails.

murphm45

Just out of curiosity did anyone get any joy out of this crowd?