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sky irish channel problem

  • 17-02-2010 06:32PM
    #1
    scottishriver2
    Registered Users, Registered Users 2 Posts: 37 ✭


    can someone help me please my mother in law is having problems with her sky channels it is only her irish channels on sky and some movie channels she is having the problems with, the channels seem to be picsolated if that makes sense but the rest seem to be fine.
    any help would be great thank you:D


Comments

  • #2
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    scottishriver2 wrote: »
    can someone help me please my mother in law is having problems with her sky channels it is only her irish channels on sky and some movie channels she is having the problems with, the channels seem to be picsolated if that makes sense but the rest seem to be fine.
    any help would be great thank you:D

    The Irish channels are on a transponder on Astra 2D on a narrow beam.

    If the dish moved slightly the Irish channels would be among the first to be affected.

    She needs a service call out to check the dish and move it back to the correct angle.


  • #3
    scottishriver2
    Registered Users, Registered Users 2 Posts: 37 ✭scottishriver2


    meant to say to you that everything was fine until she got her new sky card then the problems started


  • #4
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    scottishriver2 wrote: »
    meant to say to you that everything was fine until she got her new sky card then the problems started

    I doubt it has anything to do with the card.


  • #5
    Mr McBoatface
    Closed Accounts Posts: 1,579 ✭✭✭Mr McBoatface


    I doubt the new card had any affect. More than likely the dish has moved or something is blocking the line of view that wasn't there previous.

    Once a very large bird (i hope it was a bird) poo-ed on the LNB of my dish and the signal went to hell ! Forunatly the dish is easily accessed from the roof of my extension and I was able to remove the poo.


  • #6
    scottishriver2
    Registered Users, Registered Users 2 Posts: 37 ✭scottishriver2


    is it easy enough to move the dish and any idea how much to move it,sorry about the stupid questions thanks


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  • #7
    Mr McBoatface
    Closed Accounts Posts: 1,579 ✭✭✭Mr McBoatface


    It easy enough to move them depending on where it's located. But first I'd suggest you ring sky to trouble shoot the system with them. It might be worth checking the signal strength on the affected channels this can be done through one of the option in the service menu. If the dish has moved the signal strength will be affected and thus reduced.

    If you do have to move the dish and you decide to do it yourself it will only need to be moved a tiny amount, but in which direction is another matter. Trial and error move it slightly then restart the sky box and see if the signal improved on the affected channels.

    But first ring Sky .


  • #8
    scottishriver2
    Registered Users, Registered Users 2 Posts: 37 ✭scottishriver2


    i already rang sky and they wanted 100 euro to do it not a chance, i suppose i will have to use the ladder only thing is i am afraid of my ****e of hights. thanks for your help mate i will let you know how i get on cheers again.:D:D:D:D:D


  • #9
    Mr McBoatface
    Closed Accounts Posts: 1,579 ✭✭✭Mr McBoatface


    I'm not afraid of heights but I am (not kidding) afraid of ladders, well working on them ... just too much movement. My own dish is easily located for me just above my extension otherwise somebody else would be doing any re-aligning. You could get a professional to re-align it for 40 Euro or so, you'd have it done right with no messing about and might get a guarantee of non-movement for 6-12 months. Check out the service available section on adverts.ie :- http://www.adverts.ie/showcat.php?cat=38


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