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Pixmania - Late Delivery

  • 16-02-2010 4:08pm
    #1
    pprendeville
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭


    I placed an order with Pixmania last Thursday and paid a little extra for an express delivery (24-48 hours). The product hasn't arrived yet and I'd like to claim back the additional price I paid for this faster delivery. I've written an email to customer care. i am within my rights am I not?


Comments

  • #2
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    Yes you are fully within your right but really you have no hope as you have just experienced the CS of DSG, company behind the like of Currys, PC World and also PixMania... Sorry for your loss.

    MC


  • #3
    colferma
    Registered Users, Registered Users 2 Posts: 84 ✭✭colferma


    MunsterCycling wrote: »
    you have just experienced the CS of DSG

    :confused:


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    I'm guessing but

    CS = Customer service

    DSG = the group that owns Curry's, PC World


  • #5
    pprendeville
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭pprendeville


    MunsterCycling wrote: »
    Yes you are fully within your right but really you have no hope as you have just experienced the CS of DSG, company behind the like of Currys, PC World and also PixMania... Sorry for your loss.

    MC

    What's CS of DSG mean?


  • #6
    pprendeville
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭pprendeville


    dudara - u read my mind. i was just checking my bank account online so hopefully you didnt read my pin numbers as well. haha


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  • #7
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    dudara wrote: »
    I'm guessing but

    CS = Customer service

    DSG = the group that owns Curry's, PC World

    Yep thats correct alright, I used to deal with DSG stuff years ago


  • #8
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    I had to deal with one of their POS machines yesterday, thinking of banning them from the workshop and telling customers why, poorly built with shoddy components and no warranty worth thinking about.


  • #9
    Conorkc
    Registered Users, Registered Users 2 Posts: 7 ✭Conorkc


    pprendeville wrote: »
    I placed an order with Pixmania last Thursday and paid a little extra for an express delivery (24-48 hours). The product hasn't arrived yet and I'd like to claim back the additional price I paid for this faster delivery. I've written an email to customer care. i am within my rights am I not?

    I orderd two items from pixmania too, paid extra for fedex delivery.The tracking says it should be here tomorrow, I'm guessing from the previous post not to hold my breath. where did your tracking say your items were?


  • #10
    Conorkc
    Registered Users, Registered Users 2 Posts: 7 ✭Conorkc


    Hi just to put an update to this I have recieved this delivery on time, Hope you recieve yours soon.


  • #11
    Saint_Mel
    Registered Users, Registered Users 2 Posts: 2,598 ✭✭✭Saint_Mel


    pprendeville wrote: »
    I placed an order with Pixmania last Thursday and paid a little extra for an express delivery (24-48 hours). The product hasn't arrived yet and I'd like to claim back the additional price I paid for this faster delivery. I've written an email to customer care. i am within my rights am I not?

    The 1 and only time I used Pixmania I got stung like this. Paid for the express delivery ... about a week later the item arrived and their explination was that the express delivery just guarentees the item leaves their warehouse in 24-48 hours. And the 24-48 hours does not cover weekends either


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  • #12
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭Mountjoy Mugger


    Which in itself is total waffle.

    From their own website:
    Express Delivery


    With Express Delivery, place your order before 10 a.m. and receive the delivery within 24-48 hours. Orders placed before 10 a.m. will be dispatched the following day. Shipment is done via UPS Express, the global market leader of the international air express industry. Delivery charge is calculated according to the weight of your products.

    The part about the weekend is correct.

    http://www.pixmania.ie/ie/uk/commitments.html#eng5


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