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Should a brand new PC come with an operating system installation disk.

  • 04-02-2010 2:36am
    #1
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭


    I purchased a Samsung N140 Netbook two months ago, last week it picked up a serious virus. I couldn't even go beyond the windows logo at boot even in safe mode. I removed the HDD and formatted it in a caddy to prepare for a fresh installation.

    I tried booted up with the disk that came with the machine to discover that it was non bootable and only contained Samsung drivers and not the operating system.

    My last netbook came with a self booting disk that came with everything. Is Samsung obliged to supply me with a fresh copy of XP?


Comments

  • #2
    BopNiblets
    Registered Users, Registered Users 2 Posts: 3,579 ✭✭✭BopNiblets


    Hidden OS partition on the disk maybe? I dunno.

    Might be time to try out Linux (Mint is cool) if they don't give you an XP disc, or it will keep you going so your netbook isn't useless! :p


  • #3
    scudster
    Registered Users, Registered Users 2 Posts: 416 ✭✭scudster


    Get on to Samsung or the place you bought it and they should post you out the OS installation disc.


  • #4
    Overheal
    Registered Users, Registered Users 2 Posts: 86,729 ✭✭✭✭Overheal


    Should they? Yes. Do they? No.

    All new hardware these days comes with a Recovery Partition that you load at the POST screen.

    You should be able to order one from Samsung as I can from HP but expect to - you know - pay for it. I think they want like $20 or something if I want a disk. You supply the License Key, found on your laptop's chassis.


  • #5
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    Ya they don't usually send them out any more especially with netbooks.
    You can do a reinstall from the recovery partition. When you first power it on type F4 (I think thats the one) and that should bring you into the recovery mode.

    Make sure you backup first as your netbook will be reset to its factory settings.


  • #6
    byte
    Moderators, Regional North West Moderators Posts: 19,157 Mod ✭✭✭✭byte
    byte


    I'd hope by formatting the HDD, the OP hasn't deleted the recovery partition!

    I know with Acer laptops, when set up initially, you're given the option to burn an image to a DVDR.

    Still, it is a shame they don't all supply the disc, it's not like they're expensive to make!


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