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Coverage issue with Meteor - i want out of the contract

  • 26-01-2010 9:42am
    #1
    TheTwiz
    Closed Accounts Posts: 337 ✭✭


    I have been with Meteor for 4 months now in a 12 month contract but the coverage is shocking. It's ok if i'm outside the house but if i'm in my own house it keeps breaking up when i'm on a call. This is ridiculous for a service. Is there any way of getting out of the contract.


Comments

  • #2
    Mimikyu
    Registered Users, Registered Users 2 Posts: 18,963 ✭✭✭✭Mimikyu


    This post has been deleted.


  • #3
    ardmacha
    Registered Users, Registered Users 2 Posts: 7,476 ✭✭✭ardmacha


    If a mast has been removed or suchlike then you might have a case or perhaps if you moved house. But from Meteor's perspective why sign a contract if the service wasn't suitable where you wanted to use it? And even if you did then surely you'd want out after a few days, not 4 months.


  • #4
    eileen17
    Registered Users, Registered Users 2 Posts: 15 ✭eileen17


    hey,
    my brother had this problem. change your network before you cancel the direct debit. they locked his phone and now cant change to a new provider or make calls etc.
    So call to who ever you are going changing to first and then inform meteor.
    cancel direct debit at bank also.


  • #5
    jonny ambition
    Closed Accounts Posts: 31 ✭jonny ambition


    From memory, I'm sure there's a 14 day cool off period that goes with every contract signed. It's supposed to be a trial period of such. Anyway outside of that 14 days there's not much that Meteor will do.

    Looks like waiting 6 months into contract and dropping tariff to the lowest and paying the remaining amount is the only way of getting out of contract.


  • #6
    Tarakiwa
    Registered Users, Registered Users 2 Posts: 633 ✭✭✭Tarakiwa


    Where in the country are you??


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  • #7
    Nonoperational
    Registered Users, Registered Users 2 Posts: 7,401 ✭✭✭Nonoperational


    I find lots of new houses have crap coverage inside.


  • #8
    eileen17
    Registered Users, Registered Users 2 Posts: 15 ✭eileen17


    I'm living in kerry but i travel a lot with work. My work phone is o2 and i have to stay i find there coverage a lot lot better then meteor.


  • #9
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,967 ✭✭✭JDxtra


    I cannot imagine they will entertain you after 4 months of using their service. For all they know, you may just want out so you can get a new phone by signing up to a new provider. Oh, and just cancelling the direct debit without resolving the issue with the provider is a real bad idea.


  • #10
    jimmycrackcorm
    Registered Users, Registered Users 2 Posts: 14,378 ✭✭✭✭jimmycrackcorm


    My SIL and her partner both had this problem surprisingly in Dublin. Coverage was hit and miss in their apartment. They range and made a number of complaints and finally switched before the contract was up. They were able to detail times when calls were dropped. They had no problem changing after logging a number of complaints.


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