UPC Broadband - PC issue

eleechio24

Hi

I have a problem... please help me

My pc can see the UPC signal but I cannot connect to the internet wirelessly. I can however, connect using the ethernet connection lead.

My operating system is Windows Vista. I have already talked to a UPC operative to try to resolve the issue and he thinks it may be something to do with the firewalls in Place on my computer - please advise, I'm out of my depth.

Thanks in advance

Wolverine_1999

Do you have MAC address filtering enabled on the Cisco router? If so, you need to enter the MAC address of the wireless card on your laptop into the list of allowed connections. (Did someone else configure the router for you?)

If this doesn't sound familiar, go to Start > Run > Type "cmd" > then "ipconfig" and see what IP your wireless card has.

Come back once you have this info

IrishTonyO

Which router do you have Cisco or Netgear. Are you able to connect to the router wirelessly and you just can't access the internet, or can you not connect to router wirelessly at all?

eleechio24

Hi wolverine, here is what popped up when I type the step you advised. Thanks very much for your help

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Hugh>ipconfig
Windows IP Configuration

Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::547a:1ea8:2161:61fb%8
IPv4 Address. . . . . . . . . . . : 192.168.1.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 17:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 20:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.11%18
Default Gateway . . . . . . . . . :
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:102e:2a63:3f57:fef4
Link-local IPv6 Address . . . . . : fe80::102e:2a63:3f57:fef4%19
Default Gateway . . . . . . . . . : ::
C:\Users\Hugh>

eleechio24

@IrishTony.

The router is Cisco.

I can pick up the router signal but once I try to connect and enter the correct p-word it tells me my computer cannot connect.

thanks for your help too

Wolverine_1999

Thanks.

First of all, try pinging www.google.ie by going Start > Run > type "cmd" > type "ping www.google.ie"

If you get 4 failed, internet access is denied.

Open a browser, and type http://192.168.1.1 this will open the router administration page. Do you know the password for the router? If you haven't changed it, just leave the username and password field blank and press enter.

Next, find a link on the page that says "Security" or "Filtering" (MAC Address Filtering maybe?), I can't remember exactly. If the setting is ALLOW at the top, then add your Wireless Card MAC address.

This can be found by going to the cmd window and typing "ipconfig /all". The MAC address will look something like E3-45-GF-....., beside the IP Address of your wireless card. Once you have this, enter it into the allowed table on the Cisco router.

That's as much as I can help you, must leave now

SonicTitan

Got to the Device Manager page on your PC. Select your WiFi card and update the driver. This is how i solved this exact problem.

IrishTonyO

eleechio24 wrote: »

@IrishTony.

The router is Cisco.

I can pick up the router signal but once I try to connect and enter the correct p-word it tells me my computer cannot connect.

thanks for your help too

Sorry mate am not familiar with the Cisco only the Netgear