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eircom broadband problem. Tried different computers and different netopia modems.

  • 24-01-2010 5:33pm
    #1
    mkingst
    Closed Accounts Posts: 5 ✭


    Hey all, im having a bit of a problem with our eircom broadband. We had to get a new modem because of the floods. We plugged in the netopia modem (Using ethernet cable) and all the green lights came on so we assummed it was working. But 'cannot find server' came up. I took the computer to a friend and the broadband was working ok there. I then tried my new laptop with it but 'cannot find server' came up again. I use the broadband in college with my laptop everyday. It came to a conclusion that it wasnt the computer that was the problem. I asked a friend if i could borrow his eircom modem and he gave it to me. All the green lights came on but 'cannot find server' was coming up again. so im 100% sure that the computers and netopia modem are all working perfectly. I rang eircom and they said 'it should be working, we can see a connection there'. It said 'connected to eircom broadband' at the bottom of the screen also so it should be working. Eircom customer service said they didnt know what the problem was. The said it was my computer was the problem but its not as i tried 2 different laptops on it aswell. Im thinking its a problem with the lines in the house but the telephone is working perfectly and all the green lights are on in the modem. Anyone have any idea whats going on?
    Tagged:


Comments

  • #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    run command prompt

    type

    ipconfig/all

    press return

    note the ip address and gateway address for all adaptors , eg 192.168.x.y, tell us what they are.

    what is the dns address,

    now type

    ipconfig /flushdns

    press return


    any luck browsing now ??

    what happens when you put " 192.168.1.254 " into the address box in firefox or internet explorer and press return

    what happens when you put " 159.134.21.66 " into the address box in firefox or internet explorer and press return


  • #3
    endakd
    Registered Users, Registered Users 2 Posts: 4 ✭endakd


    Hi All,

    Reckon this could be an eircom issue.

    Tried to connect to eircom broadband - couldn't.

    Rebooted the router - and it did get an eircom IP (87.whatever)

    I CAN ping 159.134.237.6 - no problems here...

    I cannot browse at all.

    Tried this from a number of PC's - with no joy.

    E :mad:


  • #4
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    where are you two?? what region ??

    what do you see when you type this at a command prompt

    telnet mail1.eircom.net 25

    and press return

    still no www ???


  • #5
    mkingst
    Closed Accounts Posts: 5 ✭mkingst


    Thanks for the reply, i rang up eircom and they told me to do all that sponge bob but no luck. And i even brought the modem to a friends house and it worked. Its something in the house i think. But the phone is working perfectly!


  • #6
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    did you use yours or his computer over there


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  • #7
    mkingst
    Closed Accounts Posts: 5 ✭mkingst


    both!


  • #8
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Is the netopia showing as being connected to Eircom on the opening page (http://192.168.1.254) and if so what speed is it syncing at?


  • #9
    mkingst
    Closed Accounts Posts: 5 ✭mkingst


    west cork and we live half a mile apart. Im not home at the moment guys so i will update ye after i do all those! Thanks.


  • #10
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    mkingst wrote: »
    both!

    If you used your computer and your modem in his gaff and saw a webpage it is not a problem with either.

    You should get 192.168.1.254 to work at home.


  • #11
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    endakd wrote: »
    Hi All,

    Reckon this could be an eircom issue.

    Tried to connect to eircom broadband - couldn't.

    Rebooted the router - and it did get an eircom IP (87.whatever)

    I CAN ping 159.134.237.6 - no problems here...

    I cannot browse at all.

    Tried this from a number of PC's - with no joy.

    E :mad:

    Maybe it's a dns issue?


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