iTunes help, no access to Store & cant download!

Denisejcc

Hi,

Can anyone help? I was able to access the iTunes store a few days ago, no problem. Now, I cant get in at all. I also have a pending download which will not download for me. I have contacted Apple.. see below.... Im using Norton Anti Virus and have no idea how to do what they have advised, also I didnt have to do anything all the other times I have downloaded songs so not sure why I should have to now?

''From what I see you are getting error 3259 with this purchase. Error 3259 is a network timeout error. Sometimes this error can be caused by software on your computer that slows down the network connection.

Certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:

- Firewalls
- Web accelerators
- Ad filters
- Virus protection software ''


Hope someone can help in plain English! :rolleyes::D

Thanks
D

philiporeilly

Can you advise if you installed any of those listed programs since you had problems? Also if you have a second computer/laptop to test iTunes that will rule out the router as causing problem.

Try disabling the Windows firewall if in use:
XP http://support.microsoft.com/kb/283673
Vista http://windows.microsoft.com/en-us/windows-vista/Turn-Windows-Firewall-on-or-off
7 http://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html

Third Party (Norton)
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236

With those disabled try again. Your router may also have firewall settings but unlikely to be cause if had been working before. If that doesn't work please advise what router you are using.

If it does work (disabling firewall) you will have to add a rule to allow connections to iTunes. http://support.apple.com/kb/TA24260
It is not advised to leave your firewall disabled permanently.

Denisejcc

Thanks for your reply, I havent installed anything since I started having these problems.

I turned off Norton firewall but still couldnt access iTunes or download the pending song.

Sorry Ive no idea what a router is or what one I have, how do I find out?

philiporeilly

Apple have a detailed help article on that error http://support.apple.com/kb/HT1601

Do you have access to a 2nd computer/laptop as that will rule out your internet connection via router?