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Customer service...

  • 15-01-2010 6:42pm
    #1
    Mr Magnolia
    Moderators, Recreation & Hobbies Moderators Posts: 10,440 Mod ✭✭✭✭


    I bought a Typhoon cutting board from kitchendresser.ie in 2008/2009. Christmas week it started to separate at one of the seams. Dropped them an email and they got on to their supplier. Long story short, I had a new board before lunch time the following day. I was delighted I had it before Christmas, never mind the following day.

    Had used the site before and recommended them to friends etc. so I was delighted to see this sort of customer service behind the recommendation.

    Apparently this may happen to one or 2 boards in every thousand.

    I have no affiliation to kitchendresser and I got the mods permission before posting this :pac:


    Anyway, if you've a story good or otherwise about customer service in a Food & Drink related shop or from a site post away :)


Comments

  • #2
    Dizzyblonde
    Moderators, Category Moderators, Politics Moderators, Recreation & Hobbies Moderators, Society & Culture Moderators, Regional East Moderators Posts: 12,110 CMod ✭✭✭✭Dizzyblonde


    I bought a burger press from the Kitchen Compliments site before Christmas and I was delighted with their delivery time and packaging. It was the first time I'd bought anything online from them.

    This is a great idea for a thread, it's always good to hear of other peoples' experiences before buying online.


  • #3
    _blank_
    Closed Accounts Posts: 41,926 ✭✭✭✭_blank_


    Mr Magnolia wrote: »
    Anyway, if you've a story good or otherwise about customer service in a Food & Drink related shop or from a site post away :)

    You should email them.

    http://www.kitchendresser.net/testimonials-1-w.asp


  • #4
    Mr Magnolia
    Moderators, Recreation & Hobbies Moderators Posts: 10,440 Mod ✭✭✭✭Mr Magnolia


    Des wrote: »
    You should email them.

    http://www.kitchendresser.net/testimonials-1-w.asp

    I did and it glowed. Wouldn't be surprised if it was up there in due course.


  • #5
    Mr Magnolia
    Moderators, Recreation & Hobbies Moderators Posts: 10,440 Mod ✭✭✭✭Mr Magnolia


    Just received an email thanking me for the recognition here, must be a boardsie involved :)


  • #6
    MissFlitworth
    Closed Accounts Posts: 8,057 ✭✭✭MissFlitworth


    I've yet to buy anything from thekitchendresser (although I took the nose off my poor Global chefs knife in a fit of drunken showing-offishness so I'll be in touch with them soon) but I have friends who have been delira with them and their excellent service/delivery times. Especially when they wanted something that a certain Dublin kitchenware shop was selling at a ridiculous price


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  • #7
    Miaireland
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭Miaireland


    I have ordered from them and was very impressed with them.


  • #8
    dh0661
    Registered Users, Registered Users 2 Posts: 2,630 ✭✭✭dh0661


    Mr Magnolia wrote: »
    Just received an email thanking me for the recognition here, must be a boardsie involved :)

    Must be Hill Billy ?


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