D&A vs Specsaver problem

cherish999

In short, i went to D&A for a test and brought from Specsavers, the glasses is wrong! I knew right away. The GOOD eye, i can only see through from the top half, the bottom half is blurred. The lady i spoke too gave me a list of excuses and is ultimately blaming D&A prescription.

What can cause a lens to be half blurred? These are single vision lens.

What are my rights to a refund? Both lenses are wrong and frames deformed (see below) and way too heavy.

What if my prescription is wrong, who pays for the correct lenses? These are 1.67 thin no one will make any thinner for me. Isn’t there a consequence to givin out wrong prescriptions?

In the process of trying to fix the problem, this lady told a man to adjust the frame. He’s made the bridges come out and he cutted away the metal handles and melted the plastic. The glasses handles are now deformed, with melted plastic in the inside of the frame!

It’s now really uncomfortable, digs in the nose and ears. These glasses are 3 times the weight of the ones i have now. I originally had chosen a titanium one, which the sales assistant said i couldn’t have as its semi frameless. The ones im wearing are semi frameless! I asked her to read the numbers in my glasses and she said there weren’t any! ( I later find out there is) These are the figures that say how long the bridge and lens and length of arm, so i could pick the same dimensions.

More importantly Vision is really crap...The optical centre is now raised and it was measured to be at the top of the frame. I am also confident the PD is wrong. as the original lady took 3 measurements all different and she decided to take the middle. I have a lazy eye that’s not of equal distance to the nose as the other eye. This was not taken into account so the BAD eye lens is wrong too.

I have a very strong prescription, i would of brought at D&A, but they've increased their cost its now at least £125 for one eye, my last glasses made with them took 8 weeks and when they came back there weren’t perfect, vision slightly off. I have 10 years worth of presciption, they dont vary by much either up or down by a bit. axis roughly same.

I orginally went to Asda as i read that thread, and saw on website "one complete price for single vision lenses "whatever your prescription" so not true, i spent ages picking out 2 frames and waited over 20 minutes to be seen, and then i filled out all the forms only for the computer to crash! The computer crashed because it couldn’t take my prescription. Apparently they can only make up to 5, and I’m a 7.50 cyl. (the second figure, if i had help from the NHS i would be a voucher D, as in max help)

I have also been to optical express for a laser consultation, it lasted one and half hours only to be told NO they would offer implants at 6k. I knew they can’t give me perfect vision, i would have been happy to be at the level where i can buy cheap glasses. She did an eye test and wouldn’t give me the prescription, her only comment was she would have prescribe it less. D&A said it only went up by a bit! I had a look back at old pres. its jumped by 2 bits.

Any advice? I haven’t managed to go to D&A as the weather not exactly helped!!!!! It shouldn’t be such a trauma just to get a pair of glasses. Thanks for reading.

Moonbeam

Specsavers have fitted the wrong prescriptions to my glasses more then once with their own prescriptions and prescriptions from the eye and ear hospital.
I am not sure what D&A is.
I ended up buying my last pair of glasses online lenses and all I rang them spoke to the optician,explained my prescription sent it to them and got perfect glasses.I get high index of 1.74 lenses because my prescription is strong and a little complicated.
If you have a lazy eye you might have prisms and they might have got them backwards (this has happened to be before)
You have the right to get what you paid for,ask another optician to check the prescription in your glasses as you do not think it is correct.

lanzalad

Specsavers Drogheda are totally incompetent. Made up my glasses twice, but still dont work. During eye test, vision is superb, but this is not what they deliver.Avoid them completely!!!!

Misticles

you cant tar them all with the same brush.
Bring the glasses back to SS, they will re check prescription against the D+A one and check the PD's in the frame.

If the whats in the glasses matches the prescription- no problem.
If not your problem lies with D+A as its their prescription would be at fault.

Whats your prescription details??

lanzalad

Hi Misticles, don't know what D & A is, but here are my prescriptions, both given by SS.

I have noticed that the prescriptions issued on May 2009 differs considerably to that of Sept. 2009 (Optician stated that change was negligible)


May 2009
R: +0.50/0.75x180 V/A 6/5 Add: +2.00 V/A N5
L: -0.50/-0.75x180 V/A 6/10 Add: +2.00 V/A N5


Sept 2009
R: +025/-1.00x5 Add: +2.50
L: -1.00/-1.00x165 Add: +2.50


SS made up both of these prescriptions, but neither came near the sight I had on testing equipment, but actually made it worse in the left eye!


Feel that test equipment or lab have problem, or prescription given wrongly.

Misticles

Can I ask what age you are?

Thats a prescription for Distance and reading glasses, or multi focal lenses.

The va for your left eye in the May test suggests you wont have perfect vision even with corrective lenses, for the right eye its close to perfect with correction.

The difference between the two prescriptions.
Right eye - decrease of -0.25 , increase cyl of -0.25, axis change
Left eye - increase of -0.50, increase cyl of -0.25, axis change

increase of +0.50 in the add for both.

The minimal change is enough reason to say change is negligble bewtween the two prescriptions. When they made up the spex with the 2nd time, did you find it better, worse or indifferent?

Do u know what ur previous prescription was? ie ur old spex.

lanzalad

Age 55 - Type 2 Diabetes. Last previous prescription made up in June 2004 - not given to me, but am still wearing varifocals from that prescription, which give me far more comfort and visibility than either of the latest ones!

The 2009 prescriptions - May - made up varifocals
Sept - made up bi-focals, but need to be very close up
to read - no use for computer use!

On both the above pairs, I could actually see better by looking through the right hand lens with my left eye. SS retested and remade glasses in Sept, following complaint re the May experience, but these are even worse.
Bach to wearing 2004 glasses permanently.

Misticles

what? They tried to put you into bi focals with you already wearing vari focals! very strange!
Best thing you could do is find out what prescription is in the 2004 glasses (ask any optician to put it on a focimeter and write it down) that would give a better understanding of what has changed and why your not getting on with the spex.

The vari focal they put in maybe of a different standard to what you are used to, the frame maybe smaller than 2004 frame.

Does you eyesight fluctuate much with the diabetes?
Also, how long did you try and adjust to the vari focals- could be a case of adaption but not knowing the 2004 prescription I cant say what the difference is between the two.

lanzalad

Hope to get to different Optician on Friday - will ask for focimeter analysis.

Wore new varifocals for 5 days and gave up. Frames actually larger than 2004 ones.

I have never noticed any fluctuation in my eyesight.

Will let you know 2004 prescription at the weekend, if optician can reproduce it.

Thanking you for your interest.

JokerD

lanzalad wrote: »

Hope to get to different Optician on Friday - will ask for focimeter analysis.

Wore new varifocals for 5 days and gave up. Frames actually larger than 2004 ones.

I have never noticed any fluctuation in my eyesight.

Will let you know 2004 prescription at the weekend, if optician can reproduce it.

Thanking you for your interest.

Hi Lanzalad, I've read through your issues and agree with Misticles that it could be the type of Varifocal and size of frame. Varifocals change very regulary and the new one you got could be different to your old one(most likely). Also Varifocals are made in different forms like soft designs and hard designs, if the design is different it could cause problems for the more susceptible eye. Unfortunately these problems sometimes need patience and trying of different Varis to find the best suitable one.
Regarding you getting the test and then not been able to see, this can happen and I can see why you'd blame the Opticans, however it is most likely to do with the lens design and frame fit. When the Optician calculates your prescripton, that prescripton is then printed out, the lab will then order that exact prescripton with the recommended Varifocal. These lenses upon arrival would be checked to ensure the prescripton matches what was ordered and then after glazing will be checked again to ensure all measurements and powers are correct. If the customer then has a problem with their vision it will be a re-check or a Dispensing Optician will take over to see if its a Vari fault, this can be complicated. I wouldn't say the Opticans were incompetent personally, its just unfortunate.
Then you say the other prescripton doesn't suit either, now I'd get the closet possible lens type to the 2004 one and make it up in your new prescripton with the same frame to see if it works. SS probably gave you a new Vari type but your eyes may be too use to the old one, sometimes it really can be a case of trial and error.
Hope you get sorted

lanzalad

Hi JokerD,

Am presently awaiting new varifocals, made up to a new prescription, by a completely unconnected Optician. Should have them by weekend, and will post my findings.

Thanks for your interest.

gaz15

JokerD wrote: »

Hi Lanzalad, I've read through your issues and agree with Misticles that it could be the type of Varifocal and size of frame. Varifocals change very regulary and the new one you got could be different to your old one(most likely). Also Varifocals are made in different forms like soft designs and hard designs, if the design is different it could cause problems for the more susceptible eye. Unfortunately these problems sometimes need patience and trying of different Varis to find the best suitable one.
Regarding you getting the test and then not been able to see, this can happen and I can see why you'd blame the Opticans, however it is most likely to do with the lens design and frame fit. When the Optician calculates your prescripton, that prescripton is then printed out, the lab will then order that exact prescripton with the recommended Varifocal. These lenses upon arrival would be checked to ensure the prescripton matches what was ordered and then after glazing will be checked again to ensure all measurements and powers are correct. If the customer then has a problem with their vision it will be a re-check or a Dispensing Optician will take over to see if its a Vari fault, this can be complicated. I wouldn't say the Opticans were incompetent personally, its just unfortunate.
Then you say the other prescripton doesn't suit either, now I'd get the closet possible lens type to the 2004 one and make it up in your new prescripton with the same frame to see if it works. SS probably gave you a new Vari type but your eyes may be too use to the old one, sometimes it really can be a case of trial and error.
Hope you get sorted

lol

lanzalad

Collecting New Varifocals tomorrow (Monday), will report on them on Tuesday, when I have worn them for 24 hours.

Thank to all for your interest.

lanzalad

To Misticles & JokerD

Here is a list of prescriptions, first two by Specsavers which were totally useless, and third by different optician, who was extremely understanding, and took my past experience with Specsavers very seriously.

May 2009
R: +0.50/0.75x180 V/A 6/5 Add: +2.00 V/A N5
L: -0.50/-0.75x180 V/A 6/10 Add: +2.00 V/A N5


Sept 2009
R: +025/-1.00x5 Add: +2.50
L: -1.00/-1.00x165 Add: +2.50


Feb 2010
R: +0.00/-0.75x180 Add: +2.25
L: -0.50/-0.75x 30 Add: +2.25

This last prescription made up in varifocals, and are excellent. (wearing for 2 days now). Used same frames as Specsavers, so that was not the problem.

Pity I had to pay over €300 to Specsavers for nothing but inconvenience and incompetence!

Misticles

Sorry was locked out of boards so could not reply-- dam hackers!
SS have a 6/12 no quibble no fuss guarantee... so you can go ask for a refund if its within that time.
Under sale of supply act etc. the glasses you received were not fit for purpose etc so you could go that route if you were interested in a refund.

Glad you are getting on with the new varifocals--
It could be the type of varifocal that specsavers used, and you couldnt get used to them but also I see the difference in prescription, thats clearly what you needed there also.
So your happy out
I would consider the refund route though.

lanzalad

Thanks Misticles,

Have already posted letter to them this morning insisting on refund for lenses only, as I have used the same frames in my new ones, and feel it only fair that I pay the €27 for the eye test as well, so I will await their reply. I am still over a month within their guarantee period.

Will post their response.

Thanks for your interest again.

Misticles

If I were you, I would go in personally to them and ask. That way it wont get dragged out.
I cant remember if you said what branch it was.
For the lenses youl be lookin at 145e plus. Depending on the standard of vari focal that was put in as they range from 85 upwards.

lanzalad

Spot On Misticles - €156 due back!

Can't visit them until early March, as I am away in the sun for the winter, and got sorted here, but will be into them on March 10th, if I do not hear favourably from them, and next step will be the Clerk of The Small Claims Court in Drogheda, where the branch of Specsavers is located!

Misticles

Lucky for some away in the sun ha

Best of luck with it anyways- I would say youl get the money back as I know from experience that we have done such.