Xbox Live

shkip1

Hi, apologies for the long post but this is a pretty frustrating situation!!

My housemates xbox live subscription has run out because his credit card expired but we continued to get xbox live for 2 months so now the account is 2 months (€13.98) in arrears. So it now asks us to update billing information but won't allow us to pay this debt with any other card and we can't pay with the existing card as it is expired!

After 2 hours of frustrating phone calls yesterday to customer support trying to resolve the issue we were just going around in circles and eventually they said there's nothing we can do except go and buy a pre paid subscription card from a game shop.

So earlier i went and bought a 3 month subscription from game but after redeeming the code the following message appears:

"You're signed up for his subscription, but it's been suspended. To reinstate it, open your profile and select Account Management, Memberships, then update your payment info."

I've never experienced such difficulty in trying to pay a bill! So has anyone ever experienced anything like this or have any idea what needs to be done to get back on-line??

Starting to get withdrawal symptoms!!

Riskymove

while it would be best to get your account fixed, you could start a new Gamertag and account instead

Vic Vinegar

shkip1 wrote: »

I've never experienced such difficulty in trying to pay a bill! So has anyone ever experienced anything like this or have any idea what needs to be done to get back on-line??

Starting to get withdrawal symptoms!!

It happened to me a while ago, the only way you can get in reinstated is by providing a valid credit card number so it can take money first, then it'll un-suspend you and you can use the live voucher card then... horrible system they have in place to be honest.

Pushtrak

Go here -> My Account -> Manage Payment Options. Delete the credit card from there. Do you know anyone with a 3V card?

I've used them before for buying Xbox Live subs. Did the person on the phone say get a subscription or to get prepaid points? In your situation, it seems pre paid points would have resolved the situation.

Also, sounds like you need to ring up the MS customer service line again.

shkip1

Starting a new gamertag would be last resort really as i'd lose all my achievements

Pushtrak wrote: »

Go here -> My Account -> Manage Payment Options. Delete the credit card from there. Do you know anyone with a 3V card[/url]?

Yeah i've tried deleting the card but it won't allow me to delete it while there is an outstanding debt associated with the card.

I bought a payzone prepaid mastercard (should this work?) with €14 on it to pay the €13.98 but when i try to do this it says:

"Can't authorise the selected payment option. Please select a different payment option or add a new one."

Looks like i will have to ring customer service again but it's quite difficult as it's re-routed to a call centre in india with a dodgy line so it's hard to understand them and i've already wasted €25 on call charges plus €20 on the payzone card and €20 on the 3 months xbox subscription!!

corcaigh07

use 12 month prepaid cards instead, 13 euro for 2 months is crazy. 32 euro gets you the full year on live-codes

Vic Vinegar

shkip1 wrote: »

I bought a payzone prepaid mastercard (should this work?) with €14 on it to pay the €13.98 but when i try to do this it says:

"Can't authorise the selected payment option. Please select a different payment option or add a new one."

It'll be declining payment because it would have taken 50c or a euro in advance for purchase approval, thus leaving you short of the €14 needed to make the transaction!

It's not your day!