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email confirmation of credit card details..?

  • 08-01-2010 11:36am
    #1
    Closed Accounts Posts: 5,284 ✭✭✭


    Email from website after ordering something recently pasted below.
    ...To process your order
    efficiently, we request written confirmation of the order. To
    confirm your order, simply reply to this email and provide your
    name, credit card billing address and phone number. Please also
    include the bank name and phone number printed on your credit card.
    Please do not include your credit card number, expiration date or
    card verification number in your reply. Please respond within 5
    business days to prevent the order from being cancelled....

    Never received something like that before...checked the website name was the exact same in email address (it is). Standard practice, legitimate etc?


Comments

  • Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Since they're not looking for the credit card number, and only looking to verify your email with the order, I'd say it's OK. You could first go to the website, and get a contact email. Ask them to confirm that it was them that sent the other request, then confirm the information requested. Tell them you're a little concerned it may not be legitimate.

    Is it a trustworthy website, and did they have and SSL ordering page?


  • Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,375 CMod ✭✭✭✭Nody


    Their protection against a stolen credit card in case of a future dispute.


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