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Bought in UK return in Ireland?

  • 06-01-2010 11:58pm
    #1
    bobbyjoe
    Closed Accounts Posts: 798 ✭✭✭


    Bought a pair of boots in London at a well known shoe chain shop. A few weeks later the heel breaks and sole is coming off.

    Can I return them to a Dublin branch of the same shop?


Comments

  • #2
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    bobbyjoe wrote: »
    Bought a pair of boots in London at a well known shoe chain shop. A few weeks later the heel breaks and sole is coming off.

    Can I return them to a Dublin branch of the same shop?

    Depends, the Irish branch might be a separate/different company


  • #3
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,971 ✭✭✭_Whimsical_


    Ring a branch of the store in Ireland,speak to a manager and ask them. If they say they're unwilling to help you'll have no choice but to accept that.

    You can call the UK store you bought from and explain the situation to them. If you bought your boots in a bricks and mortar shop and they say that they will fix or exchange your boots,you will be responsible for payment of all postage involved in the arrangement. They may be sticky about returns made my post but be firm and explain that consumer rights are standardised across the EU and that you are entitled to a return,replacement or a repair.If you have trouble call the head office of the company in the UK and they might arrange a postal return for you.

    If all reason fails you could take them to the European Small Claims Court and get your money back.Probably just threatening to do this would light a fire under them however.


  • #4
    bobbyjoe
    Closed Accounts Posts: 798 ✭✭✭bobbyjoe


    Thanks for the replies.
    Will try.


  • #5
    grenache
    Registered Users, Registered Users 2 Posts: 6,477 ✭✭✭grenache


    My mum recently bought an item in M&S in Birmingham, it broke, and I returned it for her, without any hassle, to M&S in Cork.

    I'd be surprised if you were refused an exchange.


  • #6
    taram
    Registered Users, Registered Users 2 Posts: 1,226 ✭✭✭taram


    Clarks will definitly return if it's them, we used to process about one a month either exchanges or damaged goods.


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  • #7
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    grenache wrote: »
    My mum recently bought an item in M&S in Birmingham, it broke, and I returned it for her, without any hassle, to M&S in Cork.

    I'd be surprised if you were refused an exchange.

    Sometimes this can be done because the companys operate of the same computer system and will allow them do the exchange rate. I know a few electrical retailers that operate in the uk and Ireland, but are different companys that trade under the same name. They are linked, however their computer systems are different.


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