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Smart Telecom-the worst phone company in the world!

  • 04-01-2010 12:22pm
    #1
    hug0
    Registered Users, Registered Users 2 Posts: 276 ✭✭


    Sorry I am about to rant here but just been left on hold with Smart for about 20 minutes only to be put at the end of the phone queue again. We regularly have to contact them due to missing channels, channels sticking, Smart service guys coming out and doing more damage rather than fixing anything and then disappearing for the weekend!

    Our apartment block seemed to have got into a contract with them before we bought it, so we are stuck with this shower for now. The management company are looking into getting a communal sky dish but are runnning into problems over who will look after the dish.

    Anyone else have problems with Smart and their rubbish customer service?:mad::mad:


Comments

  • #2
    msg11
    Closed Accounts Posts: 3,572 ✭✭✭msg11


    Nope. Always got my problems sorted quick, never on hold for long.

    You sure your not with NTL ?

    Theres a smart telecom forum on there site.

    http://support.smarttelecom.ie/forums/


  • #3
    hug0
    Registered Users, Registered Users 2 Posts: 276 ✭✭hug0


    You are either very lucky or you work for them!


  • #4
    Gadgetman496
    Registered Users, Registered Users 2 Posts: 8,423 ✭✭✭Gadgetman496


    I've been with them from day one (Broadband & phone. and no, I don't work for them).

    I've found them great to be honest, but having said that, I only ever needed to contact them once by phone & that was before the shakeup.

    Any minor issues were always sorted on their Forum.

    I believe that their phone support has gone out the window of late but haven't had to test it so far.

    -

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



  • #5
    hug0
    Registered Users, Registered Users 2 Posts: 276 ✭✭hug0


    Its the TV side of things that are a disaster, no probs with phone or broadband. We have had nothing but problems with them since we moved in nearly two years ago as do the other apartments here.

    I was very frustrated yesterday when I tried to call them over missing channels. Being told I was caller number 5 for about 10 minuted for it to finally move to 1 then for it to go back to caller number 5-maddening!! :mad:

    I never did get to speak to them so decided to vent my anger here instead-sorry!!


  • #6
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    Well, they are part of digiweb now, so perhaps things will improve (or not)


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