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faulty goods

  • 03-01-2010 5:27pm
    #1
    DERICKOO
    Registered Users, Registered Users 2 Posts: 593 ✭✭✭


    purchased an item on eBay for my boiler. this item was new.
    item cost £110 inc postage post was £20
    when plumber tried to fit, small push-on connection was faulty and broke off this i saw myself.
    he advised me to return item to seller requesting replacement as manufactured item was faulty. requested a return from eBay and one was given.
    seller wants to return item to manufacturer to determine who is at fault but now i am without my part and out of pocket £120 what should i do seller has 100% and is a trusted seller.
    also iv been freezing my a** off all Xmas and new year so am at a very low ebb with -8 at the moment:(


Comments

  • #2
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,025 ✭✭✭Slippin Jimmy


    DERICKOO wrote: »
    purchased an item on eBay for my boiler. this item was new.
    item cost £110 inc postage post was £20
    when plumber tried to fit, small push-on connection was faulty and broke off this i saw myself.
    he advised me to return item to seller requesting replacement as manufactured item was faulty. requested a return from eBay and one was given.
    seller wants to return item to manufacturer to determine who is at fault but now i am without my part and out of pocket £120 what should i do seller has 100% and is a trusted seller.
    also iv been freezing my a** off all Xmas and new year so am at a very low ebb with -8 at the moment:(

    That sucks. the only thing you can do is to raise this with ebay themselves. It will not get sorted for a few weeks with them. I would suggest that you send the item back to the seller and let him get it sorted from the manufacturer. If you don't hear anything go to paypal and raise a case. This will again take time to get resolved, but if they find it in your favour you will get a full refund.


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