NEXT returns policy

The Big Red Button

I bought a skirt in Next just after Christmas, in the sale, I just tried it on today and it's too big for me (I'm not as fat as I thought, woohoo! ) Anyone happen to know if you can return sale stock there? And how soon do you've to bring it back? It doesn't say on the receipt.

Thanks!

Vinta81

The store on Opera Lane in Cork said it was same policy, tags on, receipt and you're grand. Refund or exchange

stripysocks85

Many companies state there are no exchanges/refunds on sale items. Maybe this isn't true of Next however.

xxlplease

chatterpillar wrote: »

I bought a skirt in Next just after Christmas, in the sale, I just tried it on today and it's too big for me (I'm not as fat as I thought, woohoo! ) Anyone happen to know if you can return sale stock there? And how soon do you've to bring it back? It doesn't say on the receipt.

Thanks!

According to the consumer law you are fully entiltled to return the skirt regardless the sale. Usually you have 28 days to do so. Keep all the tags on and bring back the receipt. As far as I know the only circumstances when you may have a problem returning the product is when it was discounted because of the damage and you were aware of that in the moment of buying it.

P.

blahblah06

I bought a jacket two days before crimbo and its to small for me but cant find the receipt. Should I not bother to even try and return it

Guy:Incognito

xxlplease wrote: »

According to the consumer law you are fully entiltled to return the skirt regardless the sale. Usually you have 28 days to do so. Keep all the tags on and bring back the receipt. As far as I know the only circumstances when you may have a problem returning the product is when it was discounted because of the damage and you were aware of that in the moment of buying it.

P.

Where do people get this stuff from? According to consumer law people are entitled to nothing. The shop can choose to take things back but its entirely their decision and on their terms.

Theres nothing worng with the skirt so the OP has no entitledment to anything.

Creamy Goodness

Stekelly wrote: »

Where do people get this stuff from? According to consumer law people are entitled to nothing. The shop can choose to take things back but its entirely their decision and on their terms.

Theres nothing worng with the skirt so the OP has no entitledment to anything.

exactly.

unless there is a fault with the skirt, you - the customer - is entitled to nothing unfortuneatley.

it's totally at the store's discretion whether they give you a refund of store credit.

most stores will however to keep good will between themselves and you.

Twee.

blahblah06 wrote: »

I bought a jacket two days before crimbo and its to small for me but cant find the receipt. Should I not bother to even try and return it

Give it a shot, they might offer you an exchange instead of a refund, assuming it's unworn and has all the tags on it. However, if it was in the sale and the price has gone down again, you will get the value of the current price, not what you paid for it.

viv2

blahblah06 wrote: »

I bought a jacket two days before crimbo and its to small for me but cant find the receipt. Should I not bother to even try and return it

You can bring it back but you will only get an exchange at the current selling price.If it was reduced you only get the sale value, you can get something else instead of it or the value put onto a refund card.
Normal exchange policy is 28 days from date of purchase for a refund with a receipt.
If you have a gift receipt you can get an exchange at the price that was paid or get the value put onto a gift card.

blahblah06

cheers guys ill give it a bash and let you know how i get on

dudara

Consumer law doesn't apply here - because there is nothing wrong with the skirt, it simply doesn't fit.

Most stores will have an additional returns policy, this is usually found on the receipt.

Next are a little different though. Because they don't allow you to try on clothing during their sale, they will happily take it back within 28 days, as long as it is in a saleable condition. Check your receipt for all details.

xxlplease

Stekelly wrote: »

Where do people get this stuff from? According to consumer law people are entitled to nothing. The shop can choose to take things back but its entirely their decision and on their terms.

Theres nothing worng with the skirt so the OP has no entitledment to anything.

my mistake, got carried offfff a bit... Majority of shops have return policy in place which also applies to sale stock.

Sorry for causing confusion.

P.

blondiexox

I returned a few things I got in the Next sale in Waterford. No problems, got a full refund.
They had the changing rooms closed during the sale and said that you can return anything with tags and receipt within one month.

Jemmy

AFAIK you can return sale items in Next, both them and River Island take sales returns. Have you tried yet? They had the changing rooms closed sure during the first few days.

The Big Red Button

Yup I'm well aware that legally I'm not entitled to anything! Was just wondering what Next's store policy was. Sounds like I might be able to get a refund so, woohoo!

Thanks for all the replies

xxlplease

good luck !

viv2

Just keep your receipt and dont leave it too long to bring it back. The staff in Next are pretty nice ;).