Refused refund, now stuck with credit note!

Ghandee

Hi folks, need some expert advice!
Visited a shop In Naas. Few weeks ago (the jean scene) And bought a sweater and shirt (was in at least 45 mins and that's all I could find nice!
However, when Mrs Gucky git home she told me the clothes I picked were very similar to my Christmas presents she had bought me, so off I head to the shop for refund!
No refund i was told! Exchange or credit note only!
Apparently their quite entitled to say this as the goods weren't faulty, which has got me thinking.......
As I'm now stuck with a credit note worth just under a hundred euro, and the rest of their clothes are absolutey minging, should I get a coat or something to the value of the credit nite, take it home and make a little mark on it, or little tear, then bring back goods and get said refund?
Anyone know if this is a tried and testedmeans of full refund?

Many thanks Gucky

Amalgam

Gucky wrote: »

Hi folks, need some expert advice!
Visited a shop In Naas. Few weeks ago (the jean scene) And bought a sweater and shirt (was in at least 45 mins and that's all I could find nice!
However, when Mrs Gucky git home she told me the clothes I picked were very similar to my Christmas presents she had bought me, so off I head to the shop for refund!
No refund i was told! Exchange or credit note only!
Apparently their quite entitled to say this as the goods weren't faulty, which has got me thinking.......
As I'm now stuck with a credit note worth just under a hundred euro, and the rest of their clothes are absolutey minging, should I get a coat or something to the value of the credit nite, take it home and make a little mark on it, or little tear, then bring back goods and get said refund?
Anyone know if this is a tried and testedmeans of full refund?

Many thanks Gucky

What you're suggesting is.. low. Why do that? honestly. Ask yourself would you like that kind of carry on if you were the trader?

Ghandee

Sorry?
I'm low because a retailer is telling me we have yer money it's in our till and it's staying there????
I'm low because they are forcing me to spend money in their shop?

Let me tell you something, I'm in the business of selling things too, and if one of my customers returns something to me, no matter what the reason or timeframe involved, they get a refund!

Understood?

MunsterCycling

IBTL

You are attempting fraud. UNDERSTOOD?

Ghandee

MunsterCycling wrote: »

IBTL

You are attempting fraud. UNDERSTOOD?

And the shop?
Should someone have mentioned their no refund policy?
Retailers in the south, if their not charging over inflated prices, their robbing us in this manner!
I'm off to get a nice shiny coat!

So. On your bike munster cyclist!

Understood?

If you're in the business of selling then you should know the law.

If you went into the shop with a faulty coat after you had destroyed it. They would probably just replace it for you anyway.

If you don't like a retailers refund policy then don't give them your money in the first place. Nobody forced you to spend your money anywhere. You already did and now you're unhappy with the law.

Tough.

And no, they shouldn't have mentioned their no refund policy - they don't have to IT'S THE LAW.

Miaireland

Buyer beware, you should have checked the refund policy before you bought something. What you want to do is fraud.

The odds are they will either replace the jacket or give you back a credit note.

joewicklow

Take the €100 credit note, sell it for €80 and make sure you never set foot in the shop again. I will make sure I dont go there after hearing your story.

cojomo2

what you have suggested is low, I agree.

The shop has not forced you to do anything. As a consumer, you should know you basic rights..you are not entitled to a refund because you change your mind etc etc.

As far as I know, you are not even entitled to a refund even if they item is faulty...in that case you are entitled to a repair/replacement or refund, but the law doesn't state who decides which option , so the retailer may decide to replace your 'faulty' coat with a new one.

parsi

I think Gucky is really cabaal or rubadub trolling and pretending to be a clueless fraudster

The Big Red Button

Gucky wrote: »

And the shop?
Should someone have mentioned their no refund policy?

It was your responsibility to check their refund policy before buying the goods.

Legally, as there was nothing wrong with the goods you bought, they weren't even obliged to offer you a credit note and only did so as an offer of goodwill.

What you're suggesting is illegal and unethical. But I'm sure you know that already, so tbh I'm not really sure why you started this thread? I mean, if you're going to do it no one here can stop you. What is it you want ... someone to give you a pat on the back for your "ingenuity"? :rolleyes:

For what it's worth, I hope they see right through you and refuse to take back the damaged coat.

chatterpillar

chatterpillar wrote: »

For what it's worth, I hope they see right through you and refuse to take back the damaged coat.

A little pre warning email to Jean Scene Naas perhaps

Ghandee

Deleted User wrote: »

If you're in the business of selling then you should know the law.



If you don't like a retailers refund policy then don't give them your money in the first place. Nobody forced you to spend your money anywhere. You already did and now you're unhappy with the law.


I'm sorry, do you suffer from hard of understanding or something? How, if I don't like a refund policy do I not spend money in the first place?

How did I know anything about their refund policy, until I had RETURNED the goods for a refund?

Go to the back of the classroom and wear this hat with a D on it!

Monkey61

Also just to point out if you do try to defraud the shop (which is a really scummy thing to do) in such a way by damaging a coat - you will have paid for the coat with a credit note, so they will give you a replacement or a credit note back if you say it's faulty. They are not going to hand you cash out of the till if you didn't even pay for it in cash.

Also, anyone with an ounce of cop on should know the Sale of Goods and Supply of services act by now and take it for granted that a shop does not have to offer a refund.

soc

Gucky wrote: »

should I get a coat or something to the value of the credit nite, take it home and make a little mark on it, or little tear, then bring back goods and get said refund?

What you're suggesting is just plain thievery and deceipt... and as a PP mentioned outright fraud.

Why should the shop be punished like this by you, just because YOU changed your mind on the clothes you purchased? No shop in the land is obliged to give a refund when it comes to changing your mind...

Anyway, what's so wrong about having a shirt and trousers SIMILAR to ones you already have? Looks like to me, you're just looking for excuses for your buyer's remorse.

MunsterCycling

2nd IBTL

alwaysadub

Gucky wrote: »

Deleted User wrote: »

If you're in the business of selling then you should know the law.



If you don't like a retailers refund policy then don't give them your money in the first place. Nobody forced you to spend your money anywhere. You already did and now you're unhappy with the law.


I'm sorry, do you suffer from hard of understanding or something? How, if I don't like a refund policy do I not spend money in the first place?

How did I know anything about their refund policy, until I had RETURNED the goods for a refund?

Go to the back of the classroom and wear this hat with a D on it!

Er..you ask before you buy. Its not that hard to do. And i agree with above posters re what you're doing is wrong. As someone said,they don't have to give you a refund if you do damage the coat.
Getting snotty with people because no one is agreeing with you is childish.

Gucky

Gucky wrote: »

I'm sorry, do you suffer from hard of understanding or something? How, if I don't like a refund policy do I not spend money in the first place?

How did I know anything about their refund policy, until I had RETURNED the goods for a refund?

Go to the back of the classroom and wear this hat with a D on it!

It's YOUR responsibility to find out what the refund policy is BEFORE you make a purchase. And unless they have it outlined clearly that they offer refunds then it's very very likely that they follow the rules of THE LAW which state that you are not under any circumstances entitled to a refund (or credit note, or exchange) if you simply change your mind!

If you find that so difficult to understand, you might want to reconsider who you're calling a dunce my dear.

cojomo2

[/quote]I'm sorry, do you suffer from hard of understanding or something? How, if I don't like a refund policy do I not spend money in the first place?

How did I know anything about their refund policy, until I had RETURNED the goods for a refund?

Go to the back of the classroom and wear this hat with a D on it![/quote]

Because you didn't ask them what their refund policy was before making the purchase.

Its you job to know your rights, not theirs...

Ghandee

Deleted User wrote: »

A little pre warning email to Jean Scene Naas perhaps

Go for it! I'm sure I'm not the only one whose pissed off by their no refund policy over Christmas!
Theirs numerous branches in Leinster, and if they refuse EVERY damaged good a refund, I'd give them a month tops, before their business ceases to exist!

MagicMarker

Why not, you know, keep the credit note and buy something else? I highly doubt there is absolutely nothing else there that you want.

TouchingVirus

Gucky wrote: »

Sorry?
I'm low because a retailer is telling me we have yer money it's in our till and it's staying there????
I'm low because they are forcing me to spend money in their shop?

Let me tell you something, I'm in the business of selling things too, and if one of my customers returns something to me, no matter what the reason or timeframe involved, they get a refund!

Understood?

No, the suggestion that you're "low" is because you are asking what we think about your committing an act of fraud to get around the law.

Buyers have no comeback if they do not want the items they bought and those items were bought in person in a shop. The shop could have refused to take the goods back and offer you a credit note if they wanted to and they'd have been entirely within their rights.

You should have checked with the wife before you went shopping, you should have enquired about their refund policy before purchase. It is a case of buyer beware and because you didn't get what you thought you were entitled to you think it's all right to commit fraud?

You may be in the business of selling, and you may offer your customers refunds - you don't have to but you do. The Jean Scene don't have to, and they don't.

Make sure you get a long expiration date on the credit note, and go back when there is new stock. Or swap the credit note for €100 for two €50 credit notes and give them away for birthday presents.

Paulw

Gucky wrote: »

I'm sorry, do you suffer from hard of understanding or something? How, if I don't like a refund policy do I not spend money in the first place?

How did I know anything about their refund policy, until I had RETURNED the goods for a refund?

Maybe you should have ASKED. Simple really.

Either way, you got what you deserved. You bought the goods - nothing at all wrong with them, and you changed your mind. You are not entitled to a refund, and they are being generous to give you a credit note.

If you do get a jacket and damage it (I hope they see this thread first), and they offer you a repair/replacement or another credit note (which they are entitled to do). They still don't have to give you a refund.

tvnutz

Gucky wrote: »

Deleted User wrote: »

If you're in the business of selling then you should know the law.



If you don't like a retailers refund policy then don't give them your money in the first place. Nobody forced you to spend your money anywhere. You already did and now you're unhappy with the law.


I'm sorry, do you suffer from hard of understanding or something? How, if I don't like a refund policy do I not spend money in the first place?

How did I know anything about their refund policy, until I had RETURNED the goods for a refund?

Go to the back of the classroom and wear this hat with a D on it!

It's your obligation to know about any shop's policies before you spend money,of course most people don't do this but you still can't complain later about their policy just because you don't like it. They are well within in their legal rights to only offer an exchange or credit note and most retailers use that policy. Others will give refunds even though not legally obliged. It all depends on the store really,but as I said,before you spend money anywhere,especially on clothing items you should make yourself aware if their returns policy beforehand and not start moaning afterwards.

I also think the monkey61 is correct,if you buy the coat with a credit note (usually in the form of a gift card) they might refund you the giftcard because that is what you paid with. You didn't pay with cash the 2nd time around and they might ignore the fact that you orginally paid in cash.

And lastly I am also not sure what you were expecting from this thread. You say you are thinking of commiting fraud and when posters give a negative reaction to this (which was to be expected), you start insulting them. :rolleyes:

Gucky

Gucky wrote: »

Go for it! I'm sure I'm not the only one whose pissed off by their no refund policy over Christmas!
Theirs numerous branches in Leinster, and if they refuse EVERY damaged good a refund, I'd give them a month tops, before their business ceases to exist!

Maybe not, but you're probably the only one low enough to suggest committing an act of fraud to make up for your inability to make yourself aware of THE LAW* before making a purchase.

* I continue to highlight these words until you get it into your head that that's what it is.

bigjohnny80

You are not entitled to anything for changing your mind, the shop are actually being good enough in offering you a credit note (they don't have to).

You suggestion of damaging the goods is fraud.

They are the facts.

dellas1979

Gucky, on a side note, why did you buy there in the first place? Was it the only place open?

Yeah, unfortunately if you buy something of merchandable quality i.e. fit for purpose, then unless its one of the bigger stores (like Dunnes who on occasion do this) there is no good will of a refund towards the customer.

You said your wife bought similar clothes for you, hence why you want them returned, did you try the place where your wife bought the other clothes?

And on another little side note, afaik the store legally does not even have to give you a credit note...this is their good will. For all they know you wore the clothes for a night out (hid the tags), brought them back in and now getting something new.

Edit: I see big johnny who posted at the same time backs up what I said about credit note.

Second edit: I want to point out that it is the consumers reponsibility to know returns policy. I bought a pair of earings recently for e7 with little stones on them, and before I paid I asked the girl "what are my rights if a stone falls out of these?" she pointed and read out the returns policy. That is how far I would go to know my rights...for e7.

BarryM

I have in my head a radio ad running at the moment which says "you don't have to accept a credit note.." not sure of its origins but have you checked the law?

bigjohnny80

BarryM wrote: »

I have in my head a radio ad running at the moment which says "you don't have to accept a credit note.." not sure of its origins but have you checked the law?

You dont have to accept a credit note if the goods are damaged or faulty. In that case you are entitled to a full refund.

For changing your mind though you are relying on a shops goodwill. They dont even have to issue a credit note in this case.

TouchingVirus

BarryM wrote: »

I have in my head a radio ad running at the moment which says "you don't have to accept a credit note.." not sure of its origins but have you checked the law?

For faulty goods. You have absolutely no legal recourse for exchange, refund, credit note of goods where you simply changed your mind.

Ghandee

Deleted User wrote: »

Maybe not, but you're probably the only one low enough to suggest committing an act of fraud to make up for your inability to make yourself aware of THE LAW* before making a purchase.

* I continue to highlight these words until you get it into your head that that's what it is.

My monies on you being a shopkeeper who operates one one such, rip off policy!
For what it's worth, I'm a hard working, honest man!
I feel I have been defrauded by a company, whom only explained their refund policy AFTERWARDS?
Oh, and on a finishing note.
Got present from my mum fir Christmas, shirt too big and I brought it back to Riverisland who give me a refund without a receipt!
Also I paid for goods using visa, not cash!

BarryM

BarryM wrote: »

I have in my head a radio ad running at the moment which says "you don't have to accept a credit note.." not sure of its origins but have you checked the law?

That has nothing to do with changing your mind.



From http://www.consumerconnect.ie

Under consumer legislation you have no right to exchange something or get a
refund if you simply change your mind after buying the goods

Gucky

Gucky wrote: »

My monies on you being a shopkeeper who operates one one such, rip off policy!
For what it's worth, I'm a hard working, honest man!
I feel I have been defrauded by a company, whom only explained their refund policy AFTERWARDS?
Oh, and on a finishing note.
Got present from my mum fir Christmas, shirt too big and I brought it back to Riverisland who give me a refund without a receipt!
Also I paid for goods using visa, not cash!

haha, no, I'm not a shopkeeper so you've lost even more money there honey! Just someone who knows what's what.

Honest man? Really? That's not how you're making yourself look.

See my above post. It's THE LAW.

If you are accusing a company of defrauding you, you better have good backup for that.

Ghandee

MOD EDIT: unfounded accusation

Joey the lips

If a shop sells you clothes and you decide you dont want them then they dont have to take them back. That is fact.

However as a show of good faith a shop can give you a credit note for there return. That is not the requirement.

If a shop sells you goods that are not of merchantable quality then they can offer you a replacement or a refund. This is the only time they cannot offer you a credit note.

Now to the op. I figure you have now made 2 journeys to the shop. To get your 100 Euro back your going to have to make another 2 the way you are preposing. This is assuming they dont replace it which they are entitled to do.

You are all free to check this out on consumer rights. I ran many businesses and I am aware of the law.

As for the business. Its bad policy and says more about the company position than its attitude to the customer. I would spend the credit note asap even if you have to spend it on the misses.I doubt the company will be there long.

ps: a company does not have to explain it returns policy because it does not have to accept them unless they are faulty and this is not company policy but consumer policy.

TouchingVirus

Gucky wrote: »

My monies on you being a shopkeeper who operates one one such, rip off policy!

Sure, most customers feel agreived when they can't get their money back but the law is the law.

For what it's worth, I'm a hard working, honest man!

Your claim to be honest is in doubt if you commit fraud to get around a policy you don't like

I feel I have been defrauded by a company, whom only explained their refund policy AFTERWARDS?

You might feel like you've been defrauded, but legally you haven't. They're not obliged to explain their refund policy before you buy, you're obliged to check yourself

Oh, and on a finishing note.
Got present from my mum fir Christmas, shirt too big and I brought it back to Riverisland who give me a refund without a receipt!
Also I paid for goods using visa, not cash!

Your mother didn't change her mind about wanting the gift, the shirt was too big and didn't fit her. She was entitled to an exchange, refund or credit note AFAIK, and the shop's policy was to refund her.

For all you know, if you went back to TJS and told a little white lie about the goods not fitting you, their policy could have been to refund you.

MagicMarker

Gucky wrote: »

My monies on you being a shopkeeper who operates one one such, rip off policy!
For what it's worth, I'm a hard working, honest man!
I feel I have been defrauded by a company, whom only explained their refund policy AFTERWARDS?
Oh, and on a finishing note.
Got present from my mum fir Christmas, shirt too big and I brought it back to Riverisland who give me a refund without a receipt!
Also I paid for goods using visa, not cash!

Are you taking the piss, you haven't been defrauded by anyone!!

If you're in the business of ''selling things'' then you should know the refund policy already, because it's LAW.

bigjohnny80

bigjohnny80 wrote: »

You dont have to accept a credit note if the goods are damaged or faulty. In that case you are entitled to a full refund.

This is also untrue, you are entitled to a repair/replacement or refund. Not a refund out straight.

tvnutz

Gucky wrote: »

For what it's worth, I'm a ... honest man!

Well based on all your last posts of thinking about commiting fraud,that is not true.

I feel I have been defrauded by a company, whom only explained their refund policy AFTERWARDS?

Again as has been said so many times already on this thread,it is all your own fault. You are in no way being defrauded,you are the one thinking about commiting fraud. Most shops have their return policies in store and if they do not it is still your obligation as the consumer to find these things out before you buy. That is why they said 'buyer beware'.

You seem to want people to feel sorry for you or agree with you but legally and ethically you are very very wrong.

The Big Red Button

Gucky wrote: »

Yip!
She's a rip off retailer!

And I suppose all the rest of us who replied to the thread are "rip off retailers" too? :rolleyes:

You're the only one claiming to be a retailer, yet you're the only one who seems to have absolutely no understanding of consumer law!

amcalester

Gucky wrote: »

I feel I have been defrauded by a company, whom only explained their refund policy AFTERWARDS?

Its not their refund policy, its the law regardless of shop or customer.

No retailer is required to give you a refund just because you changed your mind. Its your own fault for not knowing that.

Live and learn, time to move on.

Relevant

It is often very obvious when someone returns something they damaged themselves. At the end of this i hope you are stuck with the coat. It would serve you right!

I know everyone else has said it but just to reinforce it, you are not legally entitled to a refund simply because you changed your mind, what you are proposing to do with the coat is fraud

TouchingVirus

TouchingVirus wrote: »

Your mother didn't change her mind about wanting the gift, the shirt was too big and didn't fit her. She was entitled to an exchange, refund or credit note AFAIK, and the shop's policy was to refund her.

.

Sorry TouchingVirus, but this is also incorrect, this is the same as changing your mind, it is not the fault of the retailer if you bought a shirt that was too big.

River Island obviously have a different refund policy. It's quite simple.

I personally would never buy anything from a shop that has a no refund policy, but I ensure that I ask them what their policy is before I make the purchase.

jhegarty

Gucky wrote: »

As I'm now stuck with a credit note worth just under a hundred euro, and the rest of their clothes are absolutey minging, should I get a coat or something to the value of the credit nite, take it home and make a little mark on it, or little tear, then bring back goods and get said refund?
Anyone know if this is a tried and testedmeans of full refund?

They will be entitled to repair or replace the jacket if they want.

So chances are if you try this fraud you will end up with a second (carefully checked) jacket.

bigjohnny80

Deleted User wrote: »

This is also untrue, you are entitled to a repair/replacement or refund. Not a refund out straight.

Sorry yes you are correct.

Gucky

Gucky wrote: »

Yip!
She's a rip off retailer!

Can you please provide proof of this accusation?
Thank you.