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Problem with EOS Utility and 500D

  • 26-12-2009 4:23pm
    #1
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭


    Got a 500d for Christmas and was snapping away all day yesterday.. Now I'm trying to put the pics onto my computer with the Starts to Download Images section of the supplied EOS Utility software.

    It isn't working, when it tries to upload the pics, it repeatedly says that "The connection is lost" and the program closes without any progress. I then have to disconnect and reconnect the camera. I would try with the Windows Camera and Scanner wizard but that doesn't detect the RAW images so can't upload all the pics with that method.

    Any help?


Comments

  • #2
    pixbyjohn
    Registered Users, Registered Users 2 Posts: 6,250 ✭✭✭pixbyjohn


    Just a long shot, are you using an extra long USB cable between the PC and Camera ?


  • #3
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    pixbyjohn wrote: »
    Just a long shot, are you using an extra long USB cable between the PC and Camera ?
    Using supplied USB cable but ya, its prettty long. I'll try a shorter one because the connection is standard. Then, if that doesn't work, I'm going to uninstall and reinstall the program.


  • #4
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    Jackobyte wrote: »
    Using supplied USB cable but ya, its prettty long. I'll try a shorter one because the connection is standard. Then, if that doesn't work, I'm going to uninstall and reinstall the program.
    Shorter cable had no effect... Onto the uninstallation...


  • #5
    Kbeg3
    Registered Users, Registered Users 2 Posts: 679 ✭✭✭Kbeg3


    You could always just get a cheap memory card reader


  • #6
    CabanSail
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators Posts: 9,047 CMod ✭✭✭✭CabanSail


    Import with someting like Irfanview, Picassa, Lightroom etc.

    Using a Card Reader (about €10 from Tesco) is ussually less hassle.


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  • #7
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    Uninstallation worked... then i took a few more and tried to import them... Didn't work. Uninstalled and reinstalled again and worked again :confused:


  • #8
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    Jackobyte wrote: »
    Uninstallation worked... then i took a few more and tried to import them... Didn't work. Uninstalled and reinstalled again and worked again :confused:
    everytime I want to upload more pictures I must uninstall and reinstall again:(


  • #9
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Can you access the card directly through Windows Explorer and copy and paste from there?


  • #10
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    dudara wrote: »
    Can you access the card directly through Windows Explorer and copy and paste from there?
    Can access it to view pictures but cannot copy them/save them to computer...


  • #11
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    Any other thoughts? Still not working even after an uninstall but I'd rather not go the card reader way because I like this program when it works...

    Help?


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  • #12
    pixbyjohn
    Registered Users, Registered Users 2 Posts: 6,250 ✭✭✭pixbyjohn


    what operating system are you using
    and are the drivers specifically for that os ?


  • #13
    Kbeg3
    Registered Users, Registered Users 2 Posts: 679 ✭✭✭Kbeg3


    Have you contacted Canon support?


  • #14
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    pixbyjohn wrote: »
    what operating system are you using
    and are the drivers specifically for that os ?
    I have windows XP but do not know what drivers I'm running.
    Kbeg3 wrote: »
    Have you contacted Canon support?
    I just did this and a Canon support team member told me to visit http://software.canon-europe.com/ I am currently downloading a 33mb software update to bring EOS Utility up to version 2.7.3.0 from 2.6.0.0. Hopefully this works.


  • #15
    richardbradley
    Registered Users, Registered Users 2 Posts: 83 ✭✭richardbradley


    Have the same camera - a card reader for under a tenner makes this process far easier and gives far more flexibility -

    Use explorer to choose images to copy - eg all raw all jpeg or both
    also can then download onto other computers etc

    Far less likely to ever get card corruption and no risk of losing camera power mid transfer etc.


  • #16
    Freddie59
    Closed Accounts Posts: 6,679 ✭✭✭Freddie59


    CabanSail wrote: »
    Import with someting like Irfanview, Picassa, Lightroom etc.

    Using a Card Reader (about €10 from Tesco) is ussually less hassle.

    Yep. No problems. Then access them through the Zoom BrowserEx software.

    Harvey Norman are currently doing an offer on a Fuji Card reader for just €8.50 (reduced from €24.99).


  • #17
    padocon
    Registered Users, Registered Users 2 Posts: 2,218 ✭✭✭padocon


    I had a similar problem but with Adobe Bridge, the card reader solved the problem.


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