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Who stole my phone credit ?

  • 23-12-2009 12:24pm
    #1
    Rusty Cogs 08
    Registered Users, Registered Users 2 Posts: 638 ✭✭✭


    Much searching of the Vodafone website has me none the wiser.

    A week ago I had about €40- credit, I normally use €20- a month but it's now all gone. I seem to be getting charged for receiving texts too ?

    I was recently abroad and I'm wondering if it's still on some international setting (and how would one check this ?).

    I've a Nokia 61 (if that helps)

    Any ideas on how to investigate this one ? :(


Comments

  • #2
    petes
    Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    Sign up to anything dodgy??


  • #3
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    Sounds like a dodgy text service.


  • #4
    Rusty Cogs 08
    Registered Users, Registered Users 2 Posts: 638 ✭✭✭Rusty Cogs 08


    Signed up to nothing I'm aware of. Receiving texts from friends only. Just had a friend text me there which came through so it seems receiving texts is not an issue. It appears then that making calls or sending texts is costing me big time.

    Vodafones website seems to be a labyrinth of 'FAQs' without any actual way to contact them. Any options other than calling into a store ?


  • #5
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    Phone them.

    Has any of your friends ported away from vodafone? That could be the reason your calls are costing alot more.


  • #6
    Rusty Cogs 08
    Registered Users, Registered Users 2 Posts: 638 ✭✭✭Rusty Cogs 08


    Vodafone are really beginning to grind my gears. Their helpline is the same as their website, an endless list of options apart from actually giving you the opportunity to actually mail or speak with a living person.


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  • #7
    Rusty Cogs 08
    Registered Users, Registered Users 2 Posts: 638 ✭✭✭Rusty Cogs 08


    Gave up trying to phone them and emailed them instead, just got a 'failed message' notice

    FAWK ME !!! :mad:


  • #8
    Abelloid
    Registered Users, Registered Users 2 Posts: 3,495 ✭✭✭Abelloid


    Try the support forum -

    https://forum.vodafone.ie/index.php?/index


  • #9
    Fresh Pots
    Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    Can you not check your call history on the Vodafone website or do they not offer that service?


  • #10
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    You should try the vodafone forum here on boards!


  • #11
    LionelNashe
    Registered Users, Registered Users 2 Posts: 1,961 ✭✭✭LionelNashe


    squared wrote: »
    Can you not check your call history on the Vodafone website or do they not offer that service?

    +1
    I have O2, pre-paid, and can see itemised billing by logging into website. Vodafone must offer something similar


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  • #12
    Tom Dunne
    Registered Users, Registered Users 2 Posts: 23,212 ✭✭✭✭Tom Dunne


    Bond-007 wrote: »
    Phone them.
    JustinOval wrote: »
    https://forum.vodafone.ie/index.php?/index
    squared wrote: »
    Can you not check your call history on the Vodafone website or do they not offer that service?
    Duffff-Man wrote: »
    You should try the vodafone forum here on boards!

    You have many, many options. In the vast majority of cases, your usage can be explained. The Vodafone forum here on Boards.ie is here.


  • #13
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,696 ✭✭✭✭drunkmonkey


    Duffff-Man wrote: »
    You should try the vodafone forum here on boards!

    There not much use over there either, according to Pauls sig they won't be returning until the 4th of January.


  • #14
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    Sure even the best of us deserve a break. Just give them a call OP.


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