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Need help/advice with a flight situation

  • 20-12-2009 10:33am
    #1
    The Cannibal
    Registered Users, Registered Users 2 Posts: 908 ✭✭✭


    My girlfriend is currently stranded in Chicago.

    She was due to fly to Philadelphia, then onto Dublin last night but the Philadelphia airport seemingly closed down due to bad weather.

    They tried transferring her from her US Airways flight to a direct Aer Lingus flight but US Airways didn't send her bags onto Aer Lingus and Aer Lingus wouldn't let her on the plane without a bag and the flgiht took off without her.

    She then went back to US Airways to try and get a new flight and get her bag back but US Airways said they were short staffed and couldn't retrieve her bag and if she had no bags on the flight she was getting on she wasn't going ANYWHERE.

    They said her bags would be getting fowarded onto Philadelphia and then Dublin without her, but if that happens she has no bags to book onto her next flight and is stranded.

    She cried and they told to come back between 5 and 6am to try and get it back but if she doesn't get that bag back I'm not sure what to do.

    Is there a way to salvage this situation and get her to Dublin?


Comments

  • #2
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    Seems odd that Aer Lingus wouldn't "let her on the plane without a bag" to be honest. Not sure what is going on there, or if she's got the wrong end of the stick.

    In cases like this, bags often end up being seperated from their owners and have to be reunited after the fact, so I don't get what is going on here at all.

    US Airways is notoriously crap in terms of customer service, so this doesn't massively surprise me at all. She needs to keep badgering them, and if that if they keep insisting about this baggage thing to tell them she knows that is nonsense, and if they still don't do anything: have her insist on speaking to a supervisor/station manager.


  • #3
    jhegarty
    Registered Users, Registered Users 2 Posts: 6,441 ✭✭✭jhegarty


    Something not right there.

    Of course you can fly without bags.


  • #4
    The Cannibal
    Registered Users, Registered Users 2 Posts: 908 ✭✭✭The Cannibal


    I think it's something to do with the fact that her bags are physically checked in but there is no flight and they are not giving them back to her. Aer Lingus would not let her on the plane without the checked in bags that were in the possession of US Airways. She has been booked onto a different flight now that will go to Frankfurt through Air India and then to Dublin through Lufthansa.

    The woman at the help desk to told her to lie and say she has no bags, then file a claim when she gets to Dublin so that's what she is doing. It remains to be seen whether she gets on this flight but she is booked for it at the moment.


  • #5
    robinph
    Moderators, Science, Health & Environment Moderators, Sports Moderators Posts: 24,147 Mod ✭✭✭✭robinph


    That sounds like rubbish to me.

    Have been on flights knowing full well that my bags were not several times. Last time was with Aer Lingus after another airline had booked me on that flight once they knew I'd miss my original booking with their actual partner airline. Aer Lingus not being a partner with my original booking but just the next flight that I could get to where I needed to be.

    Aer Lingus didn't give a damn about bags or not, they just needed some paperwork from the original airline before they would give me the boarding card, but that airlines transfer desk was not staffed until after the EI flight was due to leave so she eventually just let me on and sorted the payments out later. Bags were then discovered and handed over to EI the next day and a nice bloke in a green van dropped them off at my house.


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