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Eircom Broadband

  • 13-12-2009 11:09am
    #1
    tiptap
    Closed Accounts Posts: 317 ✭✭


    Hi,

    Is anyone else having problems with Eircom BB.
    For the last two days mine is disconnecting maybe 4/5 times every hour.
    Keep having to restart the router

    Thanks


Comments

  • #2
    guil
    Registered Users, Registered Users 2 Posts: 10,534 ✭✭✭✭guil


    try changin the dns
    log into the router, go to expert and click yes/ok, go to configure then connection, scroll down to dns, for the first 208.67.220.220 and the second 208.67.222.222
    save and restart the connection and it should be ok


  • #3
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    guil wrote: »
    try changin the dns
    log into the router, go to expert and click yes/ok, go to configure then connection, scroll down to dns, for the first 208.67.220.220 and the second 208.67.222.222
    save and restart the connection and it should be ok


    Thanks for the reply.

    I actually had those settings but I had them on my wireless adapter, suppose it's better to have them on the router itself.

    Fingers crossed,

    Thanks again


  • #4
    Vanbis
    Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    tiptap wrote: »
    Hi,

    Is anyone else having problems with Eircom BB.
    For the last two days mine is disconnecting maybe 4/5 times every hour.
    Keep having to restart the router

    Thanks

    If you are using the Eircom netopia router, go to the default gateway and you have a configuration page with settings > go to advanced configuration > Connection > you should have an option on this page at the bottom for Nailed Up connection, select that and save changes.

    Can you post up the line stats of your Router as well ?


  • #5
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    tiptap wrote: »
    Thanks for the reply.

    I actually had those settings but I had them on my wireless adapter, suppose it's better to have them on the router itself.

    Fingers crossed,

    Thanks again

    bugger, that didn't work


  • #6
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Post Your line stats, they're under dsl statistics


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  • #7
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    Vanbis wrote: »
    If you are using the Eircom netopia router, go to the default gateway and you have a configuration page with settings > go to advanced configuration > Connection > you should have an option on this page at the bottom for Nailed Up connection, select that and save changes.

    Can you post up the line stats of your Router as well ?

    Hi,

    The only check options I have are
    UPnP: IPSec PassThrough

    Can't see Nailed up anywhere...
    How do I post up my stats ?

    Cheers


  • #8
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    copy of logs

    00:00:02:07 NTP: Update system date & time
    00:00:01:17 ipcp: negotiated TCP hdr commpression off
    00:00:01:17 ipcp: negotiated IP address 86.42.135.75
    00:00:01:17 ipcp: negotiated remote IP address 159.134.155.19
    00:00:01:17 ipcp: returning Configure-ACK
    00:00:01:17 ADDR(159.134.155.19) (ACK)
    00:00:01:17 ipcp: IPCP Recv Config-Req:+
    00:00:01:17 ADDR(0x562a874b) DNS(0xd55ebec2) DNS2(0xd55ebeec)
    00:00:01:17 ipcp: IPCP Config-Request+
    00:00:01:17 ADDR(0x0) DNS(0x0) DNS2(0x0)
    00:00:01:17 ipcp: IPCP Config-Request+
    00:00:01:17 ADDR(0x0) DNS(0x0) DNS2(0x0) WINS(0x0) WINS2(0x0)
    00:00:01:17 ipcp: IPCP Config-Request+
    00:00:01:17 chap: received success, id 193
    00:00:01:17 chap: received challenge, id 193
    00:00:01:17 lcp: returning Configure-Ack
    00:00:01:17 (69e87575) (ACK)
    00:00:01:17 MRU(1492) (ACK) AUTHTYPE(c223) (CHAP) (ACK) MAGICNUMBER
    00:00:01:17 lcp: LCP Recv Config-Req:+
    00:00:01:17 MAGIC 0xee9bc69+
    00:00:01:17 lcp: LCP Send Config-Request+
    00:00:01:17 AC-Cookie 8580E323A8B52C6D72187F173C0F919A
    00:00:01:17 Service-Name=ANY
    00:00:01:17 Host-Uniq 00000002
    00:00:01:17 AC-Name=bbh1.bras
    00:00:01:17 PPPOE: Sending PADT packet for PPP , Session 0x196e is closed
    00:00:01:12 RFC1483-1 up
    00:00:00:29 ipcp: negotiated TCP hdr commpression off
    00:00:00:29 ipcp: negotiated IP address 86.42.166.207
    00:00:00:29 ipcp: negotiated remote IP address 159.134.155.19
    00:00:00:29 ADDR(0x562aa6cf) DNS(0xd55ebec2) DNS2(0xd55ebeec)
    00:00:00:29 ipcp: IPCP Config-Request+
    00:00:00:29 ipcp: returning Configure-ACK
    00:00:00:29 ADDR(159.134.155.19) (ACK)
    00:00:00:29 ipcp: IPCP Recv Config-Req:+
    00:00:00:29 ADDR(0x0) DNS(0x0) DNS2(0x0)
    00:00:00:29 ipcp: IPCP Config-Request+
    00:00:00:29 ADDR(0x0) DNS(0x0) DNS2(0x0) WINS(0x0) WINS2(0x0)
    00:00:00:29 ipcp: IPCP Config-Request+
    00:00:00:29 chap: received success, id 251
    00:00:00:29 chap: received challenge, id 251
    00:00:00:29 lcp: returning Configure-Ack
    00:00:00:29 (72f48b29) (ACK)
    00:00:00:29 MRU(1492) (ACK) AUTHTYPE(c223) (CHAP) (ACK) MAGICNUMBER
    00:00:00:29 lcp: LCP Recv Config-Req:+
    00:00:00:28 MAGIC 0x111c88d0+
    00:00:00:28 lcp: LCP Send Config-Request+
    00:00:00:28 AC-Cookie 8580E323A8B52C6D72187F173C0F919A
    00:00:00:28 Service-Name=ANY
    00:00:00:28 Host-Uniq 00000001
    00:00:00:28 AC-Name=bbh1.bras
    00:00:00:20 RFC1483-1 up
    00:00:00:04 LHD: Interface Wireless, State online
    00:00:00:04 LHD: IP 192.168.1.1, MAC 00-22-fb-26-a9-3a
    00:00:00:03 Wireless: Driver Initialized
    00:00:00:00 UPnP: Initialization complete
    00:00:00:00 SSL: Initialization Success
    00:00:00:00 SSL: Installed Verisign, Equifax & Thawte Root CA certificates
    00:00:00:00 SSL: Initializing Service
    00:00:00:00 FW: initializing service
    00:00:00:00 DIA: Diagnostics service initializing
    00:00:00:00 SNMP: initializing service over UDP
    00:00:00:00 DNS: nameserver address is 208.67.220.220
    00:00:00:00 DNS: initializing service
    00:00:00:00 DHCP: Setup Client On UDP Port 68
    00:00:00:00 DHCP: Setup Server On UDP Port 67
    00:00:00:00 DHCP: Initializing Service
    00:00:00:00 RIP: initializing
    00:00:00:00 IP: (10/100BT-LAN) IP Protocol Up
    00:00:00:00 IP: (10/100BT-LAN) Ethernet Physical Link Active
    00:00:00:00 BRDG: (10/100BT-LAN) Port Physical Link Active
    00:00:00:00 PPP: PPP over Ethernet vcc1 Port listening for incoming PPP connection requests
    00:00:00:00 PPP: PPP over Ethernet vcc1 binding to PPPoE
    00:00:00:00 IPSec: No feature key available - service disabled
    00:00:00:00 IPSec: initializing service
    00:00:00:00 IP: Initialization complete
    00:00:00:00 IP: Adding default gateway over PPP over Ethernet vcc1
    00:00:00:00 IP: Address mapping enabled on interface PPP over Ethernet vcc1
    00:00:00:00 IP: IPSec client pass through is enabled
    00:00:00:00 IP: Routing between WAN ports is disabled
    00:00:00:00 BRDG: Initialization complete
    00:00:00:00 BRDG: Bridging from one WAN port to another is disabled
    00:00:00:00 BRDG: Bridge not enabled for WAN.
    00:00:00:00 BRDG: Configuring port (10/100BT-LAN)
    00:00:00:00 POE: Binding to Ethernet (ether/vcc1)
    00:00:00:00 POE: Initializing PPP over Ethernet service
    00:00:00:00 ATM: Waiting for PHY layer to come up
    00:00:00:00 AAL5: initializing service
    00:00:00:00 BR: Starting kernel
    00:00:00:00 BR: memory sizes - 4096K Flash, 16384K RAM
    00:00:00:00 BR: last install status: Error during download of Image
    00:00:00:00 BR: Netopia-2000/22927672 (Netopia-2000, rev 1), PID 1225
    00:00:00:00 BR: Netopia SOC OS version 7.6.0 (build r3)
    00:00:00:00 BR: Using saved configuration options
    00:00:00:00 HB: starting heartbeat bootup
    00:00:00:00 HB: heartbeat option enabled
    00:00:00:00 HB: heartbeat service initializing
    00:00:00:00 IP address server initialization complete
    00:00:00:00 BOOT: Warm start v7.6
    00:00:00:00 KS: Customer default options found in flash - using
    00:00:00:00 KS: Using configured options found in flash


  • #9
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    PogMoThoin wrote: »
    Post Your line stats, they're under dsl statistics


    cheers



    Line State Up
    Modulation DMT
    Data Path Interleave
    Downstream Upstream
    Max Allowed Speed (kbps) 1888 384
    SN Margin (dB) 10.00 16.00
    Line Attenuation (dB) 46.50 29.50
    CRC Errors 2 1


  • #10
    Vanbis
    Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    tiptap wrote: »

    Can't see Nailed up anywhere...

    You should see it under the connection information on the Menu once you select it.


  • #11
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    Vanbis wrote: »
    You should see it under the connection information on the Menu once you select it.

    ok, just double checked all settings for it, definetely don't have it,
    and I have the correct, most up-to-date firmware

    this is depressing me :-(


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  • #12
    Vanbis
    Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    tiptap wrote: »
    cheers



    Line State Up
    Modulation DMT
    Data Path Interleave
    Downstream Upstream
    Max Allowed Speed (kbps) 1888 384
    SN Margin (dB) 10.00 16.00
    Line Attenuation (dB) 46.50 29.50
    CRC Errors 2 1

    Its clear your router is not synching at the correct speed. What speed do you have with Eircom, it looks maybe 2MB.

    If you can just connect the Router to the main phone point in your house and disconnect everything else, see if that synch speed changes.


  • #13
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    Vanbis wrote: »
    Its clear your router is not synching at the correct speed. What speed do you have with Eircom, it looks maybe 2MB.

    If you can just connect the Router to the main phone point in your house and disconnect everything else, see if that synch speed changes.

    I have the 3MB connection with Eircom.
    The only thing I have connected to the line is my router at the moment.


  • #14
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Are You connected directly to the main socket? With everything else disconnected, all filters, sky boxes etc


  • #15
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    PogMoThoin wrote: »
    Are You connected to the main socket?

    via a splitter


  • #16
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Edited while u were posting

    Get rid of the splitter, connect directly and unplug everything else. Reboot the router and post stats after


  • #17
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    PogMoThoin wrote: »
    Edited while u were posting

    Get rid of the splitter, connect directly and unplug everything else. Reboot the router and post stats after

    ok, splitter no more and here are the dsl stats.

    Downstream Upstream
    Max Allowed Speed (kbps) 2464 384
    SN Margin (dB) 12.00 16.00
    Line Attenuation (dB) 47.50 29.50
    CRC Errors 0 1


  • #18
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    stoopid thing just disconnected again and had to reboot


  • #19
    Vanbis
    Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    tiptap wrote: »
    cheers



    Line State Up
    Modulation DMT
    Data Path Interleave
    Downstream Upstream
    Max Allowed Speed (kbps) 1888 384
    SN Margin (dB) 10.00 16.00
    Line Attenuation (dB) 46.50 29.50
    CRC Errors 2 1

    I don't think your is capable of 3MB with the Line Attenuation so high above.

    I'd get Eircom to downgrade your speed to 2MB.


  • #20
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Your line is just about capable of 3Mbit, if You put Your stats in here:
    http://212.23.23.177/adsl/default.aspx
    It should give You a maximum of 3152Kbps, although You synced at a much higher speed without the splitter (i suspect its a filter Your talking of). Maybe You should consider downgrading to a stable 2Mbit and replace the filter


  • #21
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    don't suppose anyone has the phone number for eircom broadband support, they don't make it easy on their website !!
    will check if I have the 2MB or 3MB connection


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  • #22
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    1890 260 260

    http://www.eircom.net/about/contact/


  • #23
    tiptap
    Closed Accounts Posts: 317 ✭✭tiptap


    PogMoThoin wrote: »
    1890 260 260

    http://www.eircom.net/about/contact/

    super,

    thanks a million for all the help guys, much appreciated.


  • #24
    Dante
    Registered Users, Registered Users 2 Posts: 1,592 ✭✭✭Dante


    I had the exact same problem for the last week or so....it was absolutely ridiculous. Had to get an Eircom engineer down to try fix it. Although it doesn't disconnect anymore, its much slower and I'm getting high pings in games and shockingly slow download speeds. I'm gonna switch to another ISP next week. Anyone got any advice on any decent ISP's, mainly for gaming and downloading??


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