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Refuse DHL?

  • 03-12-2009 3:21pm
    #1
    Johnny_191
    Registered Users, Registered Users 2 Posts: 32 ✭


    I ordered a product from an online retailer on Monday night but as soon I did I realized it was the wrong product. So I choose on option on the website to cancel the order. I got a message to say "Your comment has been recieved by customer service......." we will be in touch etc.

    No word back.

    Today got an email today to say the product has shipped with DHL.


    My question is if I choose not to sign for it when its delivered will it be returned to the retailer?

    Thanks
    Johnny
    Tagged:


Comments

  • #2
    billyblanks
    Registered Users, Registered Users 2 Posts: 185 ✭✭billyblanks


    Yes it should be returned to sender by DHL. I recently refused an item on instruction from the sender(wrong item sent), it ws returned to them .


  • #3
    Johnny_191
    Registered Users, Registered Users 2 Posts: 32 ✭Johnny_191


    Thanks


  • #4
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,375 CMod ✭✭✭✭Nody


    Returned to retailer don't automatically mean you get a replacement sent out though as that would involve another shipping cost for the seller.


  • #5
    CutzEr
    Closed Accounts Posts: 837 ✭✭✭CutzEr


    Nody wrote: »
    Returned to retailer don't automatically mean you get a replacement sent out though as that would involve another shipping cost for the seller.
    that plus the return of the product DHL had to send back


  • #6
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,120 Mod ✭✭✭✭whiterebel


    Johnny_191 wrote: »
    I ordered a product from an online retailer on Monday night but as soon I did I realized it was the wrong product. So I choose on option on the website to cancel the order. I got a message to say "Your comment has been recieved by customer service......." we will be in touch etc.

    No word back.

    Today got an email today to say the product has shipped with DHL.


    My question is if I choose not to sign for it when its delivered will it be returned to the retailer?

    Thanks
    Johnny


    I hope its not Pixmania - they did the same to me, took three months to eventually accept that they had received it back,and then refused to refund the shipping, even though i had cancelled it two days before it shipped.


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  • #7
    Johnny_191
    Registered Users, Registered Users 2 Posts: 32 ✭Johnny_191


    whiterebel wrote: »
    I hope its not Pixmania - they did the same to me, took three months to eventually accept that they had received it back,and then refused to refund the shipping, even though i had cancelled it two days before it shipped.

    It is, never again! They seem to be the worst company to deal with!


  • #8
    Pacing Mule
    Registered Users, Registered Users 2 Posts: 5,075 ✭✭✭Pacing Mule


    Johnny_191 wrote: »
    I ordered a product from an online retailer on Monday night but as soon I did I realized it was the wrong product. So I choose on option on the website to cancel the order. I got a message to say "Your comment has been recieved by customer service......." we will be in touch etc.

    No word back.

    Today got an email today to say the product has shipped with DHL.


    My question is if I choose not to sign for it when its delivered will it be returned to the retailer?

    Thanks
    Johnny

    Under distance selling laws you are entitled to return the goods at your own expense if you change your mind, the goods are unopened and in original condition etc and the return being made within 7 days.

    Technically although it was very poor customer service the vendor is within their rights to send this once you have confirmed the purchase. If you refuse DHL the vendor is only obliged to refund you the cost of the item minus the cost of returning it through DHL ( they cannot charge you for the postage out )


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