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Shoddy Xbox
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02-12-2009 4:55pm#1
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The Aviator wrote: »When you do go into get a refund, Mention your first console, it became faulty after what a week??? and they said they could only replace it??? THATS ILLEGAL! Go back and say that they sold you a faulty console and didnt give you a refund , All retailers supply a years guarantee on all xboxes also say that the power brick didn't connect since it was different!!!
After deciphering all that punctuation I've come to the realisation that you're talking crap. If a product is faulty then under consumer law you're entitled to a repair, replacement or refund at the seller's discretion. The OP asked if the item could be repaired, the shop chose to issue a replacement. They were entirely within their rights. Whilst the customer could have insisted on a refund and very well got it the fact remains it's at the shop's discretion.
It's poor form they gave the OP a newer xbox and the power brick doesn't fit it, but it's most likely an honest mistake. The OP chose to shop at Game in the City Centre so whinging about the travel to and from the shop is pretty pointless IMO but might get them a voucher if they talk to a nice customer service person
As an aside, if the OP had of asked to swap the hard drives between the two consoles at the time of their replacement they would still have their Oblivion savegame. What about purchasing a small memory card to copy the savegame to? It's the OP's fault they lost their game, frustrating as it is.
Personally I would insist on a refund myself citing the breaking of the first xbox and the fact you got messed around on the replacement. Then I'd stump up the extra money (70 euro) for the 120GB Elite deal that Amazon.co.uk have going on. The 120GB hard drive can be used to install games on so the xbox doesn't deafen you with drive spinning noise
- It's worth the extra money over buying a new arcade version IMO. 0 -
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I wouldn't get a elite as its a waste of mine in my opinion, who needs the large hdd? When u have all ur songs/movies etc on ur comp....or do u?
Anyone who wants to install multiple games to the HDD for quicker loading times, much quieter/cooler operation, much-prolonged console life, maybe?
Just a thought...0 -
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TouchingVirus wrote: »After deciphering all that punctuation I've come to the realisation that you're talking crap. If a product is faulty then under consumer law you're entitled to a repair, replacement or refund at the seller's discretion. The OP asked if the item could be repaired, the shop chose to issue a replacement. They were entirely within their rights. Whilst the customer could have insisted on a refund and very well got it the fact remains it's at the shop's discretion.
It's poor form they gave the OP a newer xbox and the power brick doesn't fit it, but it's most likely an honest mistake. The OP chose to shop at Game in the City Centre so whinging about the travel to and from the shop is pretty pointless IMO but might get them a voucher if they talk to a nice customer service person
As an aside, if the OP had of asked to swap the hard drives between the two consoles at the time of their replacement they would still have their Oblivion savegame. What about purchasing a small memory card to copy the savegame to? It's the OP's fault they lost their game, frustrating as it is.
Personally I would insist on a refund myself citing the breaking of the first xbox and the fact you got messed around on the replacement. Then I'd stump up the extra money (70 euro) for the 120GB Elite deal that Amazon.co.uk have going on. The 120GB hard drive can be used to install games on so the xbox doesn't deafen you with drive spinning noise - It's worth the extra money over buying a new arcade version IMO.
What you mean i am talking ''crap'' ??? you just agreed that getting a refund is completely legitimate!!! He purchased the console and he has 21 days to get a full refund on it! even if he just doesn't like it!. And don't ****ing correct my knowledge of the law! i legally got a full refund on my console recently!!!
And by the staff giving him the different console with the power unit just proves how unprofessional staff are working in game retailers, they know NOTHING ABOUT ELECTRONICS OR CONSOLES !!! I have gone into a gamestop where i informed the sales assistant my console had the 3 red rings and was completely under the years guarantee. He quotes '' EHH i think you might have to buy a new hardrive , because your hardrive is broke and you need a new one'' I just laughed at this and asked for the manager whom had given me what i wanted. This just shows how unarticulated and unprofessional the staff are , and do not deserve a job working there!!! The OP properly had an idiot of sales assistant who caused this problem in the first place!0 -
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The Aviator wrote: »What you mean i am talking ''crap'' ??? you just agreed that getting a refund is completely legitimate!!! He purchased the console and he has 21 days to get a full refund on it! even if he just doesn't like it!. And don't ****ing correct my knowledge of the law! i legally got a full refund on my console recently!!!
Cool the jets there Padawan, there's no need for the uber-hostility. I'll feel free to correct you when you're laying claim to things being illegal when they're not. Your original sensationalist post belonged on forums attached to some tabloid rag or the Joe Duffy show.
You misread the first post in the thread. You read that the only thing the shop were willing to offer the OP was a replacement and said it's illegal. It isn't illegal. Under consumer law, to remedy a faulty goods issue there are the 3 R's ..Repair, Replacement, Refund. The OP wanted a repair, one couldn't be provided. The shop offered a replacement, it was taken. It isn't illegal for the shop not to offer a refund, the choice of which of the 3 R's to offer is at the shop's discretion and not the customers.
Secondly, you're wrong on another thing. Any shop that allows you to return goods because you don't want them or offer an X day money back guarantee are doing so to of their own free will. Under the Sale of Goods Act a consumer has no rights to a refund/exchange if they simply change their mind on a product unless they are buying online (at which point the "Cooling Off" period comes into play). Here, have a quoted paragraph from the National Consumer Agency:Changing your mind
Remember that you have no rights under consumer law if you simply change your mind and decide you don't want to keep the goods that you have bought.
However, some shops offer to accept returns of goods (with labels/packaging attached) and give you an exchange or refund within a certain amount of time after the purchase. This is shop policy and a gesture of goodwill and not a legal requirement on the shop.And by the staff giving him the different console with the power unit just proves how unprofessional staff are working in game retailers, they know NOTHING ABOUT ELECTRONICS OR CONSOLES !!! I have gone into a gamestop where i informed the sales assistant my console had the 3 red rings and was completely under the years guarantee. He quotes '' EHH i think you might have to buy a new hardrive , because your hardrive is broke and you need a new one'' I just laughed at this and asked for the manager whom had given me what i wanted. This just shows how unarticulated and unprofessional the staff are , and do not deserve a job working there!!! The OP properly had an idiot of sales assistant who caused this problem in the first place!
Ineptitude of the staff hasn't really got a place here. I struggle to see the relevance of your little rant. Guess that one was just aching to get out? :rolleyes:
@Valmont: I'm sorry if it appeared I was unsympathetic to your plight or the fact you lost your save game. I know how frustrating it is when things don't "just work". My point was that you've only yourself to blame for not checking out the options to retain your savegame before you went back to the shop
I would mention, but not harp on about, the fact that you've had to come into Dublin twice over this issue. It wouldn't be a main point of argument for me, but it would be mentioned. A voucher or small bit of money off a new xbox would be nice, never know what you're gonna get unless you ask :P
Remember, if you're not happy with their offer to remedy this situation you can go further to the Small Claims Court. Most shops know this, prefer to avoid the hassle and if you seem like the sort who'd go the distance will buckle and refund you. A new elite from Game/Gamestop is the same as one from Amazon.co.uk, but you get more for your money with bundle deals mentioned in other threads here on boards 0 -
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Actually it's quite easy to determine whether your console is a Jasper or not simply by checking the barcode area of the box for the relevant info.There is no guarantee that you will get a jasper elite and the matter of 300 euro for something that if you already have a HDD for an xbox you can get an arcade for 180.
If you have the cash then yeh by all means buy an Elite.
But for the arcade bundles you can get with an extra controller and 2 games if you already have a HDD then its just silly paying the extra for an elite.
Also I cant justify or understand someone justifying spending 300 quid for an xbox when to be quite honest they arent worth it.
As for it being worth the money, well with no real alternative when looking for a bigger hard drive, combined with...consultech wrote: »Anyone who wants to install multiple games to the HDD for quicker loading times, much quieter/cooler operation...
...I'd have to disagree with you on that point. 0 -
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Actually it's quite easy to determine whether your console is a Jasper or not simply by checking the barcode area of the box for the relevant info.
As for it being worth the money, well with no real alternative when looking for a bigger hard drive, combined with...
...I'd have to disagree with you on that point.
I know that you can check through the hole on the back of the box thats how i have my jasper arcade now because I refused outright to take the first box they gave me as it had dust and no hole in the back to check if it was a jasper or not.
But the price for an elite regardless of how large the HDD is happens to be ridiculous if your going to spend 300 euro on a console buy a ps3 atleast you will have a blu ray player. This is comming from someone who hates the ps3 by the way0
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