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LE32A457 dead pixels?

  • 30-11-2009 2:38pm
    #1
    JmcG
    Closed Accounts Posts: 34 ✭


    Hi, I bought a 32" Samsung LCD (LE32A457) last December. It worked perfectly up until a few days ago when a straight horizontal line of dead pixels appeared midway down the screen. What should I do?


Comments

  • #2
    Optimus Prime
    Moderators, Computer Games Moderators Posts: 5,393 Mod ✭✭✭✭Optimus Prime


    Go to the shop and tell them, see if you can get it replaced. I bought a plasma a few years back with a dead pixel dead centre straight out of the box, the hassle i had getting my money back, they where telling me that 5 dead pixels is considered the norm and they wouldnt replace it for that reason, i kicked up a stink over it and they sent out a guy to my house to look at it. I got lucky the man was retiring the following week and didnt care, gave me a note to get my money back off the shop. that was in Dixons in the square, i would never buy anything in that shop again, not only is it a rip off but the staff are rude to boot.


  • #3
    JmcG
    Closed Accounts Posts: 34 ✭JmcG


    keithgeo wrote: »
    Go to the shop and tell them, see if you can get it replaced.
    I would only go the the shop as a last resort due to location (Belfast).

    I should probably clarify that this is not a few dead pixels - it is an entire line of dead pixels horizontally across the screen.

    What are my options to get it fixed/replaced? Do I contact Richer Sounds directly or Samsung?


  • #4
    Richersounds.ie: John
    Company Representative Posts: 9,510 ✭✭✭Richersounds.ie: John


    JmcG wrote: »
    I would only go the the shop as a last resort due to location (Belfast).

    I should probably clarify that this is not a few dead pixels - it is an entire line of dead pixels horizontally across the screen.

    What are my options to get it fixed/replaced? Do I contact Richer Sounds directly or Samsung?

    JMcG,

    Drop me an email with your details and we will do out level best to get it sorted for you locally - johnmc@richersounds.ie and apologies for the inconvenience!

    ATB,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • #5
    JmcG
    Closed Accounts Posts: 34 ✭JmcG


    Thanks for the quick response John. I have sent an email with the details.


  • #6
    Richersounds.ie: John
    Company Representative Posts: 9,510 ✭✭✭Richersounds.ie: John


    No problem J - I did not realise that you had taken the Panel protection - we are on the case now!

    The guys will give you a shout in the morning,

    Thanks again,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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