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Eircom Problem

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  • 28-11-2009 6:38pm
    #1
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,133 Mod ✭✭✭✭


    I've had nothing but terrible internet since the floods last week. Tried ringing eircom only to be but on hold for an hour and then no answer on the other side. Speedtest indicateds .20 down and .05 up on the 1mb bundle, and a 50 timed ping test on google shows 15% packet loss.

    What in gods name can I do to sort this? Because Eircoms support is like talking to a dog.


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    #2
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Post Your line stats by logging into your router on 192.168.1.254, they're under dsl statistics


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    #3
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,133 Mod ✭✭✭✭cherryghost


    Line State Up Modulation DMT Data Path Interleave


    Downstream Upstream
    Max Allowed Speed (kbps) 1024 128
    SN Margin (dB) 14.50 18.00
    Line Attenuation (dB) 61.00 31.50
    CRC Errors 15 1


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    #4
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Ouch, not good, with 61 attenuation You're lucky You're syncing at all. The adsl standard sets a max attenuation of 63.5 dB. You must be a long distance from the exchange, my guess is 4 miles+.
    http://www.kitz.co.uk/adsl/linestats.htm

    If its dropping out maybe You should look into other options, what wireless provider is in Your area?


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    #5
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,133 Mod ✭✭✭✭cherryghost


    yep im a fair bit away alright.

    no wireless providers in my area. kinda stuck what i got :)


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    #6
    thefinalstage
    Registered Users Posts: 3,502 ✭✭✭thefinalstage


    cherryghost wrote: »
    I've had nothing but terrible internet since the floods last week. Tried ringing eircom only to be but on hold for an hour and then no answer on the other side. Speedtest indicateds .20 down and .05 up on the 1mb bundle, and a 50 timed ping test on google shows 15% packet loss.

    What in gods name can I do to sort this? Because Eircoms support is like talking to a dog.

    If you called the faults department you would be on hold for over an hour. they were hit hard. Call 1890260260.

    say you have slow speeds and you are getting packet loss. They will do a few tests and send it off to be be looked at by the techs. 3-5 working days though.

    Just make sure you have your computer conencted up using an ethernet cable.


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