Compensation

Mimikyu

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BrianD

I believe that there is some sneaky clause that if they cancel the flight they don't have to pay compensation. They refund you your ticket (probably less credit card fees) and that's it. They all have this wriggle out clauses.

jahalpin

Are you booked through to your final destination on a single ticket? If so then the airline that was bringing you to London to get your flight is liable to get you to London and get you on the next avaliable flight to your final destination.

When I was flying to SFO with US Airways via LHR and PHL with a connection from Dublin with Aer Lingus, the EI flight was an hour late getting to Heathrow and Aer Lingus had to get me a flight to San Francisco with United as they were responsible for the delay.

Fratton Fred

It depends why it was cancelled. If it is the airlines fault then EC Regulation 261/2004 applies http://en.wikipedia.org/wiki/Regulation_261/

Mimikyu

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Fratton Fred

Captain Morgan wrote: »

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then that is the airline's fault. they should maintain their fleet better.

mikedragon32

Fratton Fred wrote: »

then that is the airline's fault. they should maintain their fleet better.

That's your opinion Fred, that's not constructive advice at all.

Aircraft can develop faults for all sorts of reasons, not necessarily due to poor maintenance and depending on the cause of the fault, the airline can claim that it was an unexpected flight safety issue.

It's a bit of a cop out, I know, but in this instance all the airline really has to do is offer you a re-route and provice accommodation/meals as required.

Useful info from the NCA here: http://www.consumerconnect.ie/eng/Hot_Topics/Guides-to-Consumer-Law/Travel/air-travel/delayed-and-cancelled-flights.html

Fratton Fred

mikedragon32 wrote: »

That's your opinion Fred, that's not constructive advice at all.

Aircraft can develop faults for all sorts of reasons, not necessarily due to poor maintenance and depending on the cause of the fault, the airline can claim that it was an unexpected flight safety issue.

It's a bit of a cop out, I know, but in this instance all the airline really has to do is offer you a re-route and provice accommodation/meals as required.

Useful info from the NCA here: http://www.consumerconnect.ie/eng/Hot_Topics/Guides-to-Consumer-Law/Travel/air-travel/delayed-and-cancelled-flights.html

If i was the OP, i would take a lot of convincing that a problem with the aircraft is not the airlines fault. Of course they will claim it was an unexpected safety issue, but how often do these come up?

we are only speculating without knowledge of what caused the fault, but i would certainly argue that airworthyness is the responsibility of the airline and therefore they cannot get out of their obligations under the EU law.

Mimikyu

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shamrock321

Am I right in saying this was with bmi? The comments about maintaining their fleet better are idiotic, technical problems happen all the time! even with brand new planes, I think if they get you to your final destination within a reasonable amount of time there wont be any compensations, tickets with connections are still a patchy area.

Fratton Fred

Captain Morgan wrote: »

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Nice cop out for the airline. Did they define what an "Unexpected Fault" is? I would ask them what the difference is between an unexpected fault and an expected one.

shamrock321 wrote: »

Am I right in saying this was with bmi? The comments about maintaining their fleet better are idiotic, technical problems happen all the time! even with brand new planes, I think if they get you to your final destination within a reasonable amount of time there wont be any compensations, tickets with connections are still a patchy area.

No it's not.

the airlines are exempted when there are things that are beyond their control, the airworthyness of an aircraft is within their control. If Technical Faults occurred "All the time" then there would be planes falling out of the sky left right and centre, but there aren't.

Define a reasonable amount of time? one hour, two hours, one day? in this case, the OP had their flight cancelled so it didn't get him there at all.

The EU regulations were brought in to prevent airlines messing passengers around, letting them off the hook by accepting "An unexpected fault" as a reason not to cancel a flight isn't good enough. There is an interesting article here about BA Flight 268 from LAX

mikedragon32

Locking this. It's going nowhere. OP got his answer and now the thread is starting to look like something for R&R.