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Online cycling shops - returns

  • 14-11-2009 12:25am
    #1
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭


    How strict are shops like Ribble and CRC on returns going back within 7 days or similar?


Comments

  • #2
    blorg
    Registered Users, Registered Users 2 Posts: 15,995 ✭✭✭✭blorg


    Ask them. I doubt anyone has a 7 day policy, Wiggle I know have I think 40 days and I have sent stuff back outside that after asking.


  • #3
    Nova_era
    Closed Accounts Posts: 824 ✭✭✭Nova_era


    Bobshop have a 28 or so day return policy, which is the standard with most retailers, online or otherwise.


  • #4
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    I was reading this...http://www.ribblecycles.co.uk/Returns.asp


  • #5
    Beasty
    Administrators, Social & Fun Moderators, Sports Moderators Posts: 78,393 Admin ✭✭✭✭✭Beasty


    Under the EU distance selling regulations you have a minimum 7 working day period commencing the day after you receive the goods to change your mind.

    In practice most retailers will accept returns 30 days or more after the original sale (CRC accept returns up to 30 days after receipt for example). The retailer must then refund you within 30 days of the date of cancellation.


  • #6
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Ok thx all.


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  • #7
    blorg
    Registered Users, Registered Users 2 Posts: 15,995 ✭✭✭✭blorg


    BostonB wrote: »
    I was reading this...http://www.ribblecycles.co.uk/Returns.asp
    Fair enough, seems like 7 days for Ribble, they are just doing the legal minimum. AFAIK legally it is 7 days from your receiving the goods. No harm in asking them all the same, although I get the impression that Ribble doesn't get those low low prices by having award winning customer service.


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