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Sky Help Centre - email Sky - invalid phone number??

  • 13-11-2009 4:48pm
    #1
    Charles Gamble
    Registered Users, Registered Users 2 Posts: 29 ✭


    Hi,

    I am trying to email Sky via the Sky Help Centre on sky.com but when I fill in the details and click Submit it keeps saying "Please enter a valid telephone number". I have tried every combination in the phone number field including country code, any idea about how to get this working?

    Regards,
    Charles Gamble.


Comments

  • #2
    Kotek Besar
    Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭Kotek Besar


    mysky@bskyb.com


  • #3
    Charles Gamble
    Registered Users, Registered Users 2 Posts: 29 ✭Charles Gamble


    OK, I'll try emailing that address instead.

    Many thanks,
    Charles.


  • #4
    winit
    Registered Users, Registered Users 2 Posts: 33 ✭winit


    the only way i could email sky was to put and english phone code followed by the last 6 digits of my phone number. I used southhamptons code i think which is 02380 followed by 6 digits.. then it went through... mad method really but the only one that worked for me..


  • #5
    adox
    Registered Users, Registered Users 2 Posts: 19,026 ✭✭✭✭adox


    I had the same problem recently when trying to get rid of the movies and sports package from my subscription. I filled out the relevent online form to e-mail them the request but it wouldn't accept my phone number, nomatter what combination I put in.

    I reluctantly rang their cork number, expecting it to take an age to get through for a start, and also loads of waffle from the customer agent on the other end of the phone.

    To my surprise, it took no more than 5 minutes to get through and less again to cancel the packages. I was politely offered a 20% discount for 6 months which I declined and that was it, I was downgraded. Less than an hour later the channels were gone.


  • #6
    gtg60
    Registered Users, Registered Users 2 Posts: 1,759 ✭✭✭gtg60


    adox wrote: »
    Less than an hour later the channels were gone.

    An hour later?? In their T&C's you have to give 30 days notice when cancelling/ downgrading, upgrading is done on the spot though...


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  • #7
    adox
    Registered Users, Registered Users 2 Posts: 19,026 ✭✭✭✭adox


    gtg60 wrote: »
    An hour later?? In their T&C's you have to give 30 days notice when cancelling/ downgrading, upgrading is done on the spot though...

    Maybe for cancelling but I was able to downgrade straight away. I was told that I couldn't downgrade any other packages I had for 30 days.

    I pretty sure it's common practice to be able to downgrade a package on the spot.


  • #8
    gtg60
    Registered Users, Registered Users 2 Posts: 1,759 ✭✭✭gtg60


    adox wrote: »
    Maybe for cancelling but I was able to downgrade straight away. I was told that I couldn't downgrade any other packages I had for 30 days.

    I pretty sure it's common practice to be able to downgrade a package on the spot.

    No, I've upgraded and downgraded quite a bit in the last few years and always the same 30 days if you're going down, on the spot if you're going up but then it's not like Sky to be full of contradiction's is it? :rolleyes:


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