Strange problem with 3 connect.

Susannahmia

OK guys I could really use your help on this problem its driving me mad!

I bought a 3 broadband USB key recently. However when I try to run 3 connect it immediately crashes and gives me these two errors.

autoupdatesrv_file_description has stopped working

wilog_file_description has stopped working

I have tried other peoples keys and the exact same thing happens.

I rang 3connect but although the guy was helpful he didn’t have a clue what was stopping it.

He tried changing start up programs shutting down the firewall etc but there was no effect.

I have a dell studio xps m1340, 4gb ram with a 32bt operating system. Mcafee came with the laptop as well as system mechanic (disguised as dell pc tune-up) and dell data safe.

If anyone can solve this I promise to love you forever!

Sponge Bob

It could be a file permissions thing ??

Maybe reinstall the 3 connect app and answer scrupulously 'yes and allow' to everything until it works .

Susannahmia

Sponge Bob wrote: »

It could be a file permissions thing ??

Maybe reinstall the 3 connect app and answer scrupulously 'yes and allow' to everything until it works .

Thanks but Ive reinstalled it about 100 times and allowed anything that has popped up.

Sponge Bob

locate the directory the files are in and first right click on the DIRECTORY icon and left click on properties then security then advanced then effective permissions . Then repeat for each file

are they or the directory read only by any chance or owned by another user ???

CutzEr

Your using windows 7 right?

Susannahmia

CutzEr wrote: »

Your using windows 7 right?

Nope sorry forgot to mention that I am using vista home premium.