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Strange problem with 3 connect.

  • 01-11-2009 1:56am
    #1
    Susannahmia
    Registered Users, Registered Users 2 Posts: 1,229 ✭✭✭


    OK guys I could really use your help on this problem its driving me mad!

    I bought a 3 broadband USB key recently. However when I try to run 3 connect it immediately crashes and gives me these two errors.

    autoupdatesrv_file_description has stopped working

    wilog_file_description has stopped working

    I have tried other peoples keys and the exact same thing happens.

    I rang 3connect but although the guy was helpful he didn’t have a clue what was stopping it.

    He tried changing start up programs shutting down the firewall etc but there was no effect.

    I have a dell studio xps m1340, 4gb ram with a 32bt operating system. Mcafee came with the laptop as well as system mechanic (disguised as dell pc tune-up) and dell data safe.

    If anyone can solve this I promise to love you forever! :D


Comments

  • #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    It could be a file permissions thing ??

    Maybe reinstall the 3 connect app and answer scrupulously 'yes and allow' to everything until it works .


  • #3
    Susannahmia
    Registered Users, Registered Users 2 Posts: 1,229 ✭✭✭Susannahmia


    Sponge Bob wrote: »
    It could be a file permissions thing ??

    Maybe reinstall the 3 connect app and answer scrupulously 'yes and allow' to everything until it works .

    Thanks but Ive reinstalled it about 100 times and allowed anything that has popped up.


  • #4
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    locate the directory the files are in and first right click on the DIRECTORY icon and left click on properties then security then advanced then effective permissions . Then repeat for each file

    are they or the directory read only by any chance or owned by another user ???


  • #5
    CutzEr
    Closed Accounts Posts: 837 ✭✭✭CutzEr


    Your using windows 7 right?


  • #6
    Susannahmia
    Registered Users, Registered Users 2 Posts: 1,229 ✭✭✭Susannahmia


    CutzEr wrote: »
    Your using windows 7 right?

    Nope sorry forgot to mention that I am using vista home premium.


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