How long does apple repairs take?

apeking

Rang apple today about my IPhone and they said they'd pick up the iPhone with UPS. Rang at 10.30am, wondering if they will pick up today?

Anyone know how long they take to pick it up? I live in dublin city

Big Lar

I had to get mine repaired a few weeks ago, What happened to me is this;

1. Rang apple on a Tuesday-They said UPS would pick it up the next day:)
2. UPS sent out a box by an post - Arrived Thursday:(
3. Contacted UPS and they said they would pick it up on Thursday.:)
4. UPS picked it up on Friday:(
5. Got my phone back the next Tuesday:)

A week.

apeking

Thanks Big Lar,

Hopefully they send out the box today and i get it tomor. Do ups mind where i get it picked up from?? Like if i get them to pick it up from my work?

As you can see the phone hasnt been stolen etc from a earlier thread, and for some reason apple ireland will do the repairs even tho its from O2 uk? strange unless they return it back to me and say it can not be repaired but the guy on the phone took my serial number and all...anyway thanks for your help in both threads

apeking

Also Lar what was wrong with the phone? The backlight on mine is gone, ehard on some forumns they just hand out new iPhones for that problem...i wish also i'll have to reactivate it with a uk sim card when it comes back

Dades

I'd say you could be looking at Monday assuming they'll just replace it.

apeking wrote: »

Do ups mind where i get it picked up from?? Like if i get them to pick it up from my work?

Nope they don't care - in fact they'd prefer they new someone would be there.

Big Lar

apeking wrote: »

Also Lar what was wrong with the phone? The backlight on mine is gone, ehard on some forumns they just hand out new iPhones for that problem...i wish also i'll have to reactivate it with a uk sim card when it comes back

Speaker was gone - They replaced it with a new one

apeking

Do you think it will be an issuse that it was bought in the uk? Hopefully the post man brings a box for me tomorrow so!

menuisier

My blue toothchip has given up the ghost and needs to be repaired.
I bought my phone up the north a year ago when the exchange rate was good.
im not worried about them not fixing it but it has to be unlocked for it to work on an irish network and if i get a replacement like some people here then i would have a phone on the new baseband and therefore unable to unlocked it is that correct?
also out of interest did anyone get a upgrade from 3g to 3gs then they got their replacement?

kod12

I was gona ask the same question. I have to get my iphone sent to apple i bought it last week its still under warranty but i unlocked and jailbroke it. then it froze yesterday and wont switch back on. so im hoping the replacement phone is 3.0 or 3.2 software and no the new 3.1.2.

Has any one got a relacement phone recently that can shed light on this?

Cheers guys

Big Lar

menuisier wrote: »

also out of interest did anyone get a upgrade from 3g to 3gs then they got their replacement?

Fraid not LOL, I was opening the box and hoping the same thing.

kod12 wrote:

I was gona ask the same question. I have to get my iphone sent to apple i bought it last week its still under warranty but i unlocked and jailbroke it. then it froze yesterday and wont switch back on. so im hoping the replacement phone is 3.0 or 3.2 software and no the new 3.1.2.

You could be in trouble there, If the phone went back to apple with the jailbreak software still on it then you have broken the terms and conditions that you agreed to.

kod12

i no i was talkin to an apple rep last night and he said if they do find it ill be charged £140 to fix it

Donagh_mc

I had to get my iPod repaired about a year ago. It took 2 weeks to come back and all my music was gone

apeking

Just to fill you in...

Rang at 10.30am Wend morning
Apple said they'd send a box out
UPS arrived at 3pm Thursday with a box and collected my iPhone
As of 11am today it is deilvered back to the the apple factory and they are diagnosing product