If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Vodafone

daffy05 · 2009-10-09 12:51:01

Hi there. I have asked Vodafone to do a complete reiview of my account with them since I joined. The reason being is that I feel that i have been overcharge on my bills e.g. having ad ons on my account when not needed, vodafone to vodafone calls being listed on my bill as an ad on (which you pay for) even though these…

09-10-2009 12:51pm

#1

daffy05

Closed Accounts Posts: 13 ✭

Join Date: June 2008

Posts: 10

Hi there. I have asked Vodafone to do a complete reiview of my account with them since I joined. The reason being is that I feel that i have been overcharge on my bills e.g. having ad ons on my account when not needed, vodafone to vodafone calls being listed on my bill as an ad on (which you pay for) even though these calls should be free. The first time i called, i was told that the review of my account would take 2 days, then when i rang about it again, i was told 3 weeks and yesterday when i called I was told 2 months. My gut feeling is that there is something wrong. Now I cannot view my call details on line prior to March 2009 and nor can i viewed my remaining minutes for the month or remaining text messages. My mate asked for a review of his account to be done in May 2009. He got a refund of 1400 euros approx and they were back to him in 2 days.

Any advice out there or anyone with the same experience

Daffy

0

Comments

#2 09-10-2009 1:06pm

carlows

Registered Users, Registered Users 2 Posts: 61 ✭✭

Join Date: September 2009

Posts: 56

Hi Daffy,

Have not requested a review on my vodafone account but am seriously considering it after your message. I too feel i'm being ripped off like you said, getting charged for vodafone to vodafone calls etc. €1400 is a big refund.

It'll b interesting to hear from others

0
#3 09-10-2009 1:15pm

Bluefoam

Registered Users, Registered Users 2 Posts: 7,753 ✭✭✭

Join Date: July 2004

Posts: 7218

sounds similar to my situation - I left Vadofone years ago due to massive charges I didn't believe were justified...

0
#4 09-10-2009 2:27pm

TonyDub

Registered Users, Registered Users 2 Posts: 20 ✭

Join Date: October 2008

Posts: 16

Would it be worthwhile to ask this directly in the "Talk to Vodafone" forum? You might get a straight answer...

http://www.boards.ie/vbulletin/forumdisplay.php?f=1270

0
#5 09-10-2009 2:41pm

Bluefoam

Registered Users, Registered Users 2 Posts: 7,753 ✭✭✭

Join Date: July 2004

Posts: 7218

I don't think the OP was asking a question of Vodafone. They are trying to get feedback on a consumer issue...

0
#6 09-10-2009 3:40pm

daffy05

Closed Accounts Posts: 13 ✭

Join Date: June 2008

Posts: 10

The reason i have posted on here is because i am getting the run around from Vodafone and I would like some advice on this thread and to see if people are getting the same treatment as i am when it comes to asking for a review of my bills

0
Advertisement
#7 09-10-2009 9:50pm

foggy_lad

Closed Accounts Posts: 20,373 ✭✭✭✭

Join Date: July 2007

Posts: 19484

you should write to vodafone asking them to do a full review and audit of your account and tell them if they fail to respond in a timely manner you will seek legal advice on having an independant audit done! you can also contact ComReg on this issue after your letter of complaint to vodafone

0
#8 10-10-2009 9:39am

daffy05

Closed Accounts Posts: 13 ✭

Join Date: June 2008

Posts: 10

Thank you for the advice. I appreciate it.

0
#9 10-10-2009 10:23am

Thoie

Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭

Join Date: June 2008

Posts: 6028

daffy05 wrote: »

Now I cannot view my call details on line prior to March 2009 and nor can i viewed my remaining minutes for the month or remaining text messages.

Just on this point - that's not just you - I get a message saying "Your personal data dashboard will be back soon: In case you're wondering why your personal data is no longer displaying on log in, we've had to temporarily turn off all personal data dashboards."

Later addition:
Oh, and I just clicked the "Analyse my bills" button and I get "We're sorry, an error has occurred. Please review the error below.
An error occurred processing your request"

I'd say there's some screwy going on with their back end web systems at the moment, which may be the interface that the agents use. It's only a possibility, mind you.

0