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Customer Support Messenger?

Interceptor · 2009-10-07 13:18:21

I logged onto the blacknight site and opened a chat session to ask about secure file hosting a couple of hours ago but no reply. Anyone home? Is it b0rked? 'cptr

07-10-2009 1:18pm

#1

Interceptor

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I logged onto the blacknight site and opened a chat session to ask about secure file hosting a couple of hours ago but no reply. Anyone home? Is it b0rked?

'cptr

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#2 07-10-2009 2:02pm

mneylon

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The LiveChat should be working fine.

If you're having issues with it simply email sales@blacknight.com with your query

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#3 09-10-2009 6:33pm

mneylon

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Posts: 7232

On further investigation it looks like there was a minor configuration issue that could have led to this. Basically, for about 24 hours, the livechat was trying to be "clever" in how it assigned calls, which obviously didn't work. It's now back to the way it was previously

Sorry about that

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