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Urgent pls help..

  • 05-10-2009 6:07pm
    #1
    ILOC
    Closed Accounts Posts: 33 ✭


    I have somehow got a smart protector pop up on my computer. It started last night telling me that I had alot of viruses on my computer and won't leave now. Every so often I get a popup from the bottom right hand corner of the screen, it says: Windows Security Center reports that smart protector is inactive. Antivirus sotware helps to protect your computer against viruses and other security threats. Click here for the suggested options. Your system might be at risk now.

    It comes from a red shield with a white x in the centre. I have since found out that it is a scam that tries to frighten you into buying their protection. Now I can't get rid of it. Does anybody know how to remove it? I have already downloaded IObit security 360 and Malawarebites Anti malaware from download.com but neither of them got rid of it.I have also removed it via my control panal and it won't budge.:confused:

    Thanks in advance


Comments

  • #2
    ActorSeeksJob
    Closed Accounts Posts: 1,970 ✭✭✭ActorSeeksJob


    hi

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
    1. If you are using Firefox, make sure that your download settings are as follows:
      • Tools->Options->Main tab
      • Set to "Always ask me where to Save the files".
    2. During the download, rename Combofix to Combo-Fix as follows:

      CF_download_FF.gif

      CF_download_rename.gif

    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    7. Double click on combo-Fix.exe & follow the prompts.
    8. When finished, it will produce a report for you.
    9. Please post the "C:\Combo-Fix.txt" for further review.
    **Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**


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