PHP contact form not working on a diff server

strandroad · 23-09-2009 9:14am #1

I've just transferred a new website to company's server. It was first tested in my own server -> fully operational. Now on this new server my contact form just doesn't work - it's a pretty standard PHP form script I've used with success on numerous websites.

I guess there must be something in the settings of the new server (Apache, PHP 5 installed) that interferes with the script. I can't change anything on the server myself but I can ask the server admin (if I know what it is).

Any ideas please?

ETA: I have PHP 5 on my server too so it's probably not a PHP 4 -> 5 thing...

Goodshape · 23-09-2009 9:20am

If you posted your code it might make it easier to figure out.

At a guess, it could be your use of short tags?

Are you using something like <?=$terms;?> instead of <?php echo $terms; ?> ?

Servers aren't always set up to support the short method, unfortunately.

strandroad · 23-09-2009 9:27am

Thanks for your help!

It's a freeware script, I adapted values and styles but not PHP code itself:
http://www.planetluc.com/en/scripts_contactform.php?countlink=contactform&url=%2Fdownloads%2Fcontact_1.5.php.zip

I've never had problems with it before and I consider it a trusted tool.

I wonder if there are any PHP sendmail settings the server admin should look at? PHP was only installed recently so maybe some configs were left out?

BTW by not working I mean that after you submit the form the e-mail never comes.

Goodshape · 23-09-2009 9:35am

mhge wrote: »

BTW by not working I mean that after you submit the form the e-mail never comes.

Oh right, that's probably not a short-tag issue then.

Ask you server admin to check that PHP mail() is enabled.

Webmonkey · 23-09-2009 9:38am

What's happening?

By the way, it isn't using globals by any chance. Sure that everything is accessed via $_POST[] for example?

strandroad · 23-09-2009 9:42am

I must admit that I know nearly nothing about PHP itself, I simply use and configure ready made scripts...

The script seems to work, I can see a "thank you etc" message but then the e-mail never comes.

Goodshape wrote: »

Ask you server admin to check that PHP mail() is enabled.

I will cheers Goodshape.

Webmonkey · 23-09-2009 9:43am

It's hard to know what is wrong. Any chance you could post the script? Is it a free one?

strandroad · 23-09-2009 9:45am

Webmonkey wrote: »

It's hard to know what is wrong. Any chance you could post the script? Is it a free one?

Yes I posted the link above.

Webmonkey · 23-09-2009 9:59am

Start by a simple test script:

[php]
<?php
mail('youremail@site.com, 'Test Email', 'Testing');
?>
[/php]

Execute this and see do you get an email. Check your spam folder - email is now coming from a different mail server.

strandroad · 24-09-2009 8:30am

Thank you, I tried but no results and no e-mail!

Luckily it turns out that the issue was caused by SMTP setting on the server and the script was OK.

I really appreciate your help in finding this out. Cheers!!

Webmonkey · 24-09-2009 8:32am

Good stuff

PHP contact form not working on a diff server

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