need some help

guil

hi i have a dell insprion 1501, i got it a few weeks ago and every now and again a pop up opened with an ad for pantene or somethin like that

now i cant run any exe. files, every time i try \ notice comes up sayin its not a valid win 32 application, i also tried usin the recovery partition but it justs stops and says error with a red x but no description

ActorSeeksJob

hi

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   • Tools->Options->Main tab
   • Set to "Always ask me where to Save the files".
2. During the download, rename Combofix to Combo-Fix as follows:
   
   
   
   
   
   
3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

   ---

   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

     ---

   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

   ---

7. Double click on combo-Fix.exe & follow the prompts.
8. When finished, it will produce a report for you.
9. Please post the "C:\Combo-Fix.txt" for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

guil

cant run combo-fix.exe
gettin the error sayin it isnt a valid win32 application

ActorSeeksJob

rename it to svchost.com

runs then ?

guil

no still the same error

ActorSeeksJob

try this

Download RootRepeal.zip or from here and unzip it to your Desktop.

• Double click RootRepeal.exe to start the program
• Click on the Report tab at the bottom of the program window
• Click the Scan button
• In the Select Scan dialog, check:
  
  
• Drivers
• Files
• Processes
• SSDT
• Stealth Objects
• Hidden Services

[*]Click the OK button
[*]In the next dialog, select all drives showing
[*]Click OK to start the scan

Note: The scan can take some time. DO NOT run any other programs while the scan is running

[*]When the scan is complete, the Save Report button will become available
[*]Click this and save the report to your Desktop as RootRepeal.txt
If the report is not too long, post the contents of RootRepeal.txt in your next reply. If the report is very long, it will not be complete if you post it, so please attach it to your reply instead.

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on to insert the attachment into your post

guil

i've tried both the links and each one says its empty when i try extract the files

ActorSeeksJob

ok try this

Please download exeHelper to your desktop.

• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• Post the contents of log.txt ( Will be created in the directory where you ran exeHelper.com )

Note : If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together ( they will both be in the one file ).



Please download exe_fix and save it to your desktop

• Double click on exe_fix.com to run it.
• Type the number 1 at the prompt and allow the tool to run

guil

still gettin the win32 error

guil

hi i managed to get to the recovery partition before windows started and was abe to restore it from there,
thanks for the help