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Legal Rights when dealing with UK based online store

  • 21-09-2009 6:01pm
    #1
    psilocybe
    Closed Accounts Posts: 246 ✭✭


    I made a purchase from a UK-based online store over a month ago and the item I purchased turned out to be defective.

    I have contacted the store several times by email to try and arrange for me to return the item and get a refund or credit but have received no response.

    I would like to know what, if any, legal options I now have?


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Is there an address, telephone number or other contact details on their website. I wouldn't usually place much faith in emails.


  • #3
    psilocybe
    Closed Accounts Posts: 246 ✭✭psilocybe


    There's a PO Box address but no phone number. The company in question always responded to emails promptly, it is only since this happened that they have gone all quiet.


  • #4
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    psilocybe wrote: »
    I made a purchase from a UK-based online store over a month ago and the item I purchased turned out to be defective.

    I have contacted the store several times by email to try and arrange for me to return the item and get a refund or credit but have received no response.

    I would like to know what, if any, legal options I now have?

    Contact your card issuer (assuming you paid by cc) and see if they would raise a charegeback...


  • #5
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    Name and Shame for God sake


  • #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    psilocybe wrote: »
    There's a PO Box address but no phone number.

    Meaning it's one man and his dog, working out of a garden shed. Realistically, you're going to get nowhere. Contact the bank about a card charge back.


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  • #7
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    I'd advise anyone shopping from a website to check if there are sufficient contact details provided before purchasing.

    I think that your credit card provider is the best bet here.


  • #8
    psilocybe
    Closed Accounts Posts: 246 ✭✭psilocybe


    dudara wrote: »
    I'd advise anyone shopping from a website to check if there are sufficient contact details provided before purchasing.

    I think that your credit card provider is the best bet here.

    I have launhed a payal depute. The company is regsitered and has a VAT number.


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