BT Thumbs Up

kmick

Two days ago logged a ticket online with btireland.ie to say my pings were up at 100ms on the 7,2Mb package. Asked if they could turn down interleaving and I was at the end of my contract (just as a by the way). 24 hours later engineer rings and tells me he has turned down interleaving, to restart router and when I do pings are down to around the mid twenties. Still getting 6.5Mb download as well. Its made a huge difference to page loads, skype, gaming. Credit where its due. Now all I need for them to do is enable the Rathmines exchange for 24Mb

TheDriver

fair play, they are great at service, its just the billing is a joke.

BlackWizard

On Monday my broadband stopped working. It hasn't been fixed since. Normally their tech support is pretty good.. but this is starting to annoy me. :mad:

When I get my broadband up and running I might get them to turn down interleaving on mine too.

mugenextreme

Kmick , have you a link to where you logged the ticket. I am in the same boat since my upgrade to there 7.6mb broadband my pings are always in the 80ms to +100ms on games and i do notice a bit of a differences on page load up etc, I was happy before on the 3mb line as i had a 20-30ms ping but i have found myself recently wanting to move company now if i cant get the Ping issue resolved.

vibe666

TheDriver wrote: »

fair play, they are great at service, its just the billing is a joke.

i beg to differ. i had no end of problems with both billing and support whenever i needed them. the broadband itself was great for the most part, but any time i actually had to have contact with anyone in bt it was a total nightmare.

i can't believe i'm saying it, but i'm actually glad to be back with NTL after several years having to put up with bt, even though i have an equally bad history with upc in their previous incarnations (with both ntl and chorus), they've improved a lot and i'm pretty happy with them over all and would never consider going back to bt again.

TheDriver

fair enough vibe, I said they have great service because I never had to contact them i.e. bb was always working to nearly full capacity for me in the 2.5 years I am with them. But your point taken.
I had to contact them last week about billing (as per my thread in this forum) and again, seems sorted but we'll see!

vibe666

TheDriver wrote: »

fair enough vibe, I said they have great service because I never had to contact them i.e. bb was always working to nearly full capacity for me in the 2.5 years I am with them. But your point taken.
I had to contact them last week about billing (as per my thread in this forum) and again, seems sorted but we'll see!

good luck with billing. it took me 6 months and a complaint directly to the CEO to get my billing issue sorted. they'll tell you one thing and the next time you call someone else will tell you something completely different, so make sure you NEVER take their word for it and get everything in writing, although you'll be left waiting for that too.

it got so bad with them i even tried to move to their business packages as i was working from home some of the time and running a business, but after 3 months and another complaint they still couldn't manage to do something as simple as move me from residential to business broadband so i left them and moved back to ntl.

even then they were still billing me months later and never cancelled my broadband which again took more time to sort out and that was with my cancellation done directly through the complaints department!!!

i always thought ntl were a shower, but bt take the biscuit whole packet.

TheDriver

luckily for me, i complained by email and then rang so they had both logged and replied to that email stating that they would credit my account and stop billing me so at least I have it in writing and can progress from there.

Scoti

vibe666 wrote: »

i beg to differ. i had no end of problems with both billing and support whenever i needed them. the broadband itself was great for the most part, but any time i actually had to have contact with anyone in bt it was a total nightmare.

i can't believe i'm saying it, but i'm actually glad to be back with NTL after several years having to put up with bt, even though i have an equally bad history with upc in their previous incarnations (with both ntl and chorus), they've improved a lot and i'm pretty happy with them over all and would never consider going back to bt again.

uuummmm

I thought you got fed up with them because of they started throttling u? and the reason you moved to a business package because BT dont throttled business customers?

I had used them and they are/were very good, always. Billing is a different thing... did have some issues with them tbh

vibe666

it was a bit of both. i was only ever throttled once for any real amount of time (and once more i think for a day or so), but the throttling was only one of the reasons that i tried to move to the business packages but i left them completely because they totally failed in several attempts to do something as simple as move me from a residential to business broadband line.

roryq

My experience is that I moved from Eircom due to the whole TPB thing... Now I'm on BT and I'm paying for 7mb and tonight and over the last 3 nights I've been getting under 1MB... Fair from what I expected to be getting.. Ping rate iis worse than Edge... I've got the router alone connected to the wall nothing else... BT haven't been of any use... I'm disgusted:mad:

kmick

mugenextreme wrote: »

Kmick , have you a link to where you logged the ticket.

www.btireland.ie

roryq

I called them this morning complaining about the high ping rate and a problem with the download... I've gotten the inter leaving altered.. good times:)

BlackWizard

kmick wrote: »

www.btireland.ie

What part of the website did you use?

kmick

BlackWizard wrote: »

What part of the website did you use?

I think you log in to the residential part with your broadband uname and password. So if you are jimbeam@btbb your usrname is jimbeam and your password is the saem as the one you use for your broadband. Also the same as what you log in to the download monitor. Then when you get in there is a menu on the right and one option is "Log a fault"