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Hyaundai 5 year warranty

  • 16-09-2009 8:16pm
    #1
    murfbrowne
    Registered Users, Registered Users 2 Posts: 39 ✭


    Hi
    I bought a 06 Hyaundai Tuscon in the north, there is a sticker on the window saying 5 year warranty will that cover me now that i am in the south.

    I think the clutch is going and the is 55000 miles on the clock

    should they cover my car do i have a valid claim, i want to have my facts straight before i ring any garage.
    any advice appreciated
    thanks
    kathryn


Comments

  • #2
    bazz26
    Registered Users, Registered Users 2 Posts: 51,364 ✭✭✭✭bazz26


    I'm not sure a clutch is covered under the terms of the warranty as it would be seen as a wear and tear part.

    You should ring Hyundai Ireland to verify if the 5 year warranty is valid here and if a clutch is covered under it.


  • #3
    Mr Benevolent
    Closed Accounts Posts: 12,456 ✭✭✭✭Mr Benevolent


    The clutch won't be covered as the wear on it is determined by the driver. 55k miles isn't too bad for a clutch, but you're going to have to cough up for it. Have you had the car from new?


  • #4
    murfbrowne
    Registered Users, Registered Users 2 Posts: 39 ✭murfbrowne


    Hi
    I have the car 2 years but i think tis the fly wheel if that makes a difference a friend of mine also has a Tuscon and her fly wheel went the same symptoms as mine but a newer car and her dealer covered the repair.
    thanks


  • #5
    daveyboy_1ie
    Closed Accounts Posts: 1,352 ✭✭✭daveyboy_1ie


    The Flywheel may indeed be the issue and would be covered for the full 5 years of your warranty, and if the clutch goes because of the flywheel fault then you will be covered of course.

    The 5 year warranty is European wide and will be covered in ANY market in Europe, once you provide proof of purchase date. You would need to get the car diagnosed in a Hyundai dealership.


  • #6
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,885 Mod ✭✭✭✭Hellrazer


    daveyboy_1ie wrote: »
    The Flywheel may indeed be the issue and would be covered for the full 5 years of your warranty, and if the clutch goes because of the flywheel fault then you will be covered of course.


    I was the Hyundai Warranty Manager for 4 years so I know what am waffling on about :)



    Not necessarily.If you remember the Santa Fe Diesel giving problems with the flywheel then you`ll remember that Hyundai didnt cover a clutch if it was over 50,000 miles as they judged 50k to be a reasonable mileage to get out of a clutch.From 30k-50k it was 50/50 on the clutch price and under 30k they covered a clutch.


    Customer paid for the clutch but since the flywheel was coming out there was no labour charge.


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  • #7
    daveyboy_1ie
    Closed Accounts Posts: 1,352 ✭✭✭daveyboy_1ie


    Hellrazer wrote: »
    Not necessarily.If you remember the Santa Fe Diesel giving problems with the flywheel then you`ll remember that Hyundai didnt cover a clutch if it was over 50,000 miles as they judged 50k to be a reasonable mileage to get out of a clutch.From 30k-50k it was 50/50 on the clutch price and under 30k they covered a clutch.

    .

    Thats not entirely true, the clutch was 100% covered up until 60 months. It was only on the models which did not have the 'problem' flywheel did the contributions come into play, as Hyundai knew the end users had knowledge of the issue with their flywheel/ clutch so they HAD to contribute in some way even though the problem was alleged (i use the word lightly) to have been resolved. The bottom line is there seems to be a continous issue with their flywheels/ clutches and even with the new and improved parts it does not always mean the issue is gone away. It was a right hand drive market issue too, as the rest of the world did not report such problems.


  • #8
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,885 Mod ✭✭✭✭Hellrazer


    From my own experience Ive never seen them fully cover a clutch under 50k even if the flywheel was at fault.It was always either 50/50 or a straight out "not a hope"

    So maybe theyve changed in the last 3 years since I moved.


  • #9
    Saab Ed
    Closed Accounts Posts: 5,374 ✭✭✭Saab Ed


    murfbrowne wrote: »
    Hi
    I bought a 06 Hyaundai Tuscon in the north, there is a sticker on the window saying 5 year warranty will that cover me now that i am in the south.

    With all due respect if you bought the car up North and then just come banging on a dealers door because you have a problem, then I'd say you should expect any southern dealer to be as helpfull to you as Nazi General to a Jew circa 1942.


  • #10
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,522 ✭✭✭✭colm_mcm


    Saab Ed wrote: »
    With all due respect if you bought the car up North and then just come banging on a dealers door because you have a problem, then I'd say you should expect any southern dealer to be as helpfull to you as Nazi General to a Jew circa 1942.
    Dealer will still get paid to do the warranty work either way.


  • #11
    Saab Ed
    Closed Accounts Posts: 5,374 ✭✭✭Saab Ed


    colm_mcm wrote: »
    Dealer will still get paid to do the warranty work either way.

    If they are so hard up that is. Tell them to bring it back to where they bought it and that will soon sort the sheep and their " Its cheaper up North " comments. I know a friend of mine whos a service manager and on the instruction of the DP if you try to book in an imported car with a warranty problem he'll give you a date about a month away. Now I know for a fact that he as often told these people when they turn up that he has no record of their booking. Another date is booked well down the road and when it finally gets into the workshop it turns into a very long repair with parts being delayed etc etc. The DP was just so fed up with people turning up with problems in imports not bought off him that he inacted this system. They'll expect the same service as one of his customers i.e courtesy car etc yet dont give him any business. Any dealer who takes this work is signing their own death warrant IMO.


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  • #12
    galwaytt
    Registered Users, Registered Users 2 Posts: 12,822 ✭✭✭✭galwaytt


    daveyboy_1ie wrote: »
    It was a right hand drive market issue too, as the rest of the world did not report such problems.


    O/T I know, but ffs - how on earth is there a RHD and LHD clutch ????? Last one I saw was............round :rolleyes:

    OP - sorry, I think you'll find you're on your own on this. Don't worry though, you're in good company (damhik........:p )......the only cure: buy a petrol ! Since the day they've appeared, back in the 964 of 1989, DMF's have been a complete and utter disaster...........

    Ode To The Motorist

    “And my existence, while grotesque and incomprehensible to you, generates funds to the exchequer. You don't want to acknowledge that as truth because, deep down in places you don't talk about at the Green Party, you want me on that road, you need me on that road. We use words like freedom, enjoyment, sport and community. We use these words as the backbone of a life spent instilling those values in our families and loved ones. You use them as a punch line. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the tax revenue and the very freedom to spend it that I provide, and then questions the manner in which I provide it. I would rather you just said "thank you" and went on your way. Otherwise I suggest you pick up a bus pass and get the ********* ********* off the road” 



  • #13
    Anan1
    Registered Users, Registered Users 2 Posts: 22,815 ✭✭✭✭Anan1


    Saab Ed wrote: »
    If they are so hard up that is. Tell them to bring it back to where they bought it and that will soon sort the sheep and their " Its cheaper up North " comments. I know a friend of mine whos a service manager and on the instruction of the DP if you try to book in an imported car with a warranty problem he'll give you a date about a month away. Now I know for a fact that he as often told these people when they turn up that he has no record of their booking. Another date is booked well down the road and when it finally gets into the workshop it turns into a very long repair with parts being delayed etc etc. The DP was just so fed up with people turning up with problems in imports not bought off him that he inacted this system. They'll expect the same service as one of his customers i.e courtesy car etc yet dont give him any business. Any dealer who takes this work is signing their own death warrant IMO.
    And you wonder why people are unsympathetic towards the plight of Irish dealers? It's a 5 year EU warranty, either honour it or relinquish the franchise.


  • #14
    The Muppet
    Registered Users, Registered Users 2 Posts: 14,006 ✭✭✭✭The Muppet


    Saab Ed wrote: »
    If they are so hard up that is. Tell them to bring it back to where they bought it and that will soon sort the sheep and their " Its cheaper up North " comments. I know a friend of mine whos a service manager and on the instruction of the DP if you try to book in an imported car with a warranty problem he'll give you a date about a month away. Now I know for a fact that he as often told these people when they turn up that he has no record of their booking. Another date is booked well down the road and when it finally gets into the workshop it turns into a very long repair with parts being delayed etc etc. The DP was just so fed up with people turning up with problems in imports not bought off him that he inacted this system. They'll expect the same service as one of his customers i.e courtesy car etc yet dont give him any business. Any dealer who takes this work is signing their own death warrant IMO.


    What a wonderful insight into the Irish motor trade.


  • #15
    galwaytt
    Registered Users, Registered Users 2 Posts: 12,822 ✭✭✭✭galwaytt


    Saab Ed wrote: »
    If they are so hard up that is. Tell them to bring it back to where they bought it and that will soon sort the sheep and their " Its cheaper up North " comments. I know a friend of mine whos a service manager and on the instruction of the DP if you try to book in an imported car with a warranty problem he'll give you a date about a month away. Now I know for a fact that he as often told these people when they turn up that he has no record of their booking. Another date is booked well down the road and when it finally gets into the workshop it turns into a very long repair with parts being delayed etc etc. The DP was just so fed up with people turning up with problems in imports not bought off him that he inacted this system. They'll expect the same service as one of his customers i.e courtesy car etc yet dont give him any business. Any dealer who takes this work is signing their own death warrant IMO.

    TBH, that service mgr friend of yours is no 'service' manager. Self-centred toy-throwing-out-of-pram SIMI member, maybe, 'cos that's what it looks like.

    Anyone who behaves like that deserves to close down, end of. It is condescension of the highest order. When you consider that Hyundai may pay for the repair, and he can get paid by them, or, that Hyundai pay some/none of it, and he can sell HIS service to the OP - and get PAID for it - at whatever rate, then ..........if he can't see an income in either of those scenarios, he's a complete waste of space, and they should do us a favour and turn the lights off now, for fear we waste any fuel turning up on his forecourt.

    He must be loaded to turn away income. Long may it continue.

    Ode To The Motorist

    “And my existence, while grotesque and incomprehensible to you, generates funds to the exchequer. You don't want to acknowledge that as truth because, deep down in places you don't talk about at the Green Party, you want me on that road, you need me on that road. We use words like freedom, enjoyment, sport and community. We use these words as the backbone of a life spent instilling those values in our families and loved ones. You use them as a punch line. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the tax revenue and the very freedom to spend it that I provide, and then questions the manner in which I provide it. I would rather you just said "thank you" and went on your way. Otherwise I suggest you pick up a bus pass and get the ********* ********* off the road” 



  • #16
    galwaytt
    Registered Users, Registered Users 2 Posts: 12,822 ✭✭✭✭galwaytt


    [mini-hijack]...there's a lot to be said for Automatics with all the grief of DMF's, across all brands....[/mini-hijack]

    Ode To The Motorist

    “And my existence, while grotesque and incomprehensible to you, generates funds to the exchequer. You don't want to acknowledge that as truth because, deep down in places you don't talk about at the Green Party, you want me on that road, you need me on that road. We use words like freedom, enjoyment, sport and community. We use these words as the backbone of a life spent instilling those values in our families and loved ones. You use them as a punch line. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the tax revenue and the very freedom to spend it that I provide, and then questions the manner in which I provide it. I would rather you just said "thank you" and went on your way. Otherwise I suggest you pick up a bus pass and get the ********* ********* off the road” 



  • #17
    Saab Ed
    Closed Accounts Posts: 5,374 ✭✭✭Saab Ed


    galwaytt wrote: »

    Anyone who behaves like that deserves to close down, end of. It is condescension of the highest order. When you consider that Hyundai may pay for the repair, and he can get paid by them, or, that Hyundai pay some/none of it, and he can sell HIS service to the OP - and get PAID for it - at whatever rate, then ..........if he can't see an income in either of those scenarios, he's a complete waste of space, and they should do us a favour and turn the lights off now, for fear we waste any fuel turning up on his forecourt.

    He must be loaded to turn away income. Long may it continue.


    Well thats the point really, they are closing down. There's a big difference between a service agent and a main dealer. Warranty income is not going to cover many over heads. If everybody bought a car up North then there would be no need for Southern dealers. Great big high horses floating around here but the fact is not many off you would work for nothing. I think its fair to say that anybody will seek to protect their business and these dealers where forced to build these Glass palaces. You gotta eat ;)


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