Angry rant - Staff in Revenue are useless

idunnoutellme

I've had more than one bad experience at this stage - and I feel the need to rant about them if you dont mind

I remember I needed to get P21 forms before (few years back) and I went into the office in town to apply for them - the girl in there sent me to the ashtown gate office - which is not a public office to get them, and of course I had to go back and they ordered them for me in the town public office - like they should have in the first place!

I went online to bin tax and although you're supposed to do it online it wasnt working so went into the public office and ordered them - no sign of the cheque 3 months later

Needed my dad's P21 forms recently so logged onto revenue online to order them to find that I cant - because he is registered for income tax - and the company number is the same as his PPS number - he's never owned any business :mad:

So he went into the public office, the girl there said oh thats a tough one they'll need to do all sorts of checks now because he's been registered for income tax on their system for a good while
So he also asked about the bin tag cheque and the P21 forms and she said ye sure i'll send them out together - him stressing that they are needed urgently.

So today two weeks later rang up revenue to ask on the progress of the P21 forms - turns out they were never ordered!! And we've only 2 days until the deadline to have them in.

What a load of incompetent wasters :mad: :mad: :mad: (not all staff obviously but a small minority that I seem to come across all the time. I would expect everyone in revenue to take the job seriously)

Ste.phen

Conversely, i've always found them very efficient and helpful, and never had any trouble with them or their online service...

Pace2008

I've never had a problem with them myself, but I personally know some right duffers who work there and are earning more money than they deserve.

BraziliaNZ

i think they're really good, you should try dealing with the Inland Revenue in the UK, total nightmare for me anyway

Quint

Any time I called them or went into their office they were really helpful!

meditraitor

My experience with the revenue has always been positive, polite and timely responses without any real fuss. The online facility is not bad, Ive seen worse.

ibarelycare

I find their online service pretty good but some of the switchboard operators (especially in Fingal and South city) are the rudest people I've ever spoken to! But once you get through to someone you're looking for, they're usually very helpful.

ejmaztec

Very nice people, If I had any money, I would give all of it to them - again.

BennyLava

Any time I have had to deal with them, have found them more than helpful, occasionally have come across some of their employees displaying the usual quality of customer service you would expect from Public Service worker, but thankfully most of them very professional

Theta

Ste.phen wrote: »

Conversely, i've always found them very efficient and helpful, and never had any trouble with them or their online service...

Same for me in fact they sorted my problem out quicker then they said they would.

I believe the ROS system has won a few awards.

Euro_Kraut

If I had to choose between dealing with Revenue and NTL I would take Revenue anyday. Unfortunatly they don't offer any broadband opitions with your tax. Its a real shame.:(

idunnoutellme

Just as I thought - its just my bad luck :rolleyes:

Mr. Presentable

Always found Revenue efficient and polite to deal with - so long as I am in return. However, a former employer of mine would have a go on the phone and treat them like dogs, and get the runaround as a result.................

ibarelycare

idunnoutellme wrote: »

Just as I thought - its just my bad luck :rolleyes:

TBH, you probably shouldn't have waited until the very last minute to ring up and check about them forms...you should have realised that if they hadn't come out within a few days there was a problem. Even An Post isn't THAT slow!

ejmaztec

If I had to sit there listening to some tax-dodging, whining feckers with hard-luck stories, all day long, I wouldn't be feeling too helpful either.

(You have to sympathise with them because, due to de-centralisation, you don't know where the hell they're based, and they could be next door waiting to give you a good doing.)

Sofiztikated

idunnoutellme wrote: »

I've had more than one bad experience at this stage - and I feel the need to rant about them if you dont mind

I remember I needed to get P21 forms before (few years back) and I went into the office in town to apply for them - the girl in there sent me to the ashtown gate office - which is not a public office to get them, and of course I had to go back and they ordered them for me in the town public office - like they should have in the first place!

I went online to bin tax and although you're supposed to do it online it wasnt working so went into the public office and ordered them - no sign of the cheque 3 months later

Needed my dad's P21 forms recently so logged onto revenue online to order them to find that I cant - because he is registered for income tax - and the company number is the same as his PPS number - he's never owned any business :mad:

So he went into the public office, the girl there said oh thats a tough one they'll need to do all sorts of checks now because he's been registered for income tax on their system for a good while
So he also asked about the bin tag cheque and the P21 forms and she said ye sure i'll send them out together - him stressing that they are needed urgently.

So today two weeks later rang up revenue to ask on the progress of the P21 forms - turns out they were never ordered!! And we've only 2 days until the deadline to have them in.

What a load of incompetent wasters :mad: :mad: :mad: (not all staff obviously but a small minority that I seem to come across all the time. I would expect everyone in revenue to take the job seriously)

Ranting and Raving is that a way >>>

No wait. <<Over that way

Or is it ^^ up there? Anyway, its not here.

Never had a big problem with them, apart from the time they had me down as owning twice what I paid, as they had me down for earning the same wage twice. Which put the ****s up me a little, as I was only earning a paltry €18K at the time, BUT they sorted it pretty quickly, and turned out I owed them €0.24, which they kindly said they would not be collecting at this time.

Just wondering will Lenihan turn up at my door soon, looking for that €0.24 soon?

ejmaztec

Sofiztikated wrote: »

I owed them €0.24, which they kindly said they would not be collecting at this time.

We've finally discovered who it was that brought this country to its knees.:(

Sofiztikated

ejmaztec wrote: »

We've finally discovered who it was that brought this country to its knees.:(

I know, I'm sorry.

Felt kinda bad not not paying it. Should I forward them on a cheque?

idunnoutellme

Sofiztikated wrote: »

Ranting and Raving is that a way >>>

No wait. <<Over that way

Or is it ^^ up there? Anyway, its not here.

Never had a big problem with them, apart from the time they had me down as owning twice what I paid, as they had me down for earning the same wage twice. Which put the ****s up me a little, as I was only earning a paltry €18K at the time, BUT they sorted it pretty quickly, and turned out I owed them €0.24, which they kindly said they would not be collecting at this time.

Just wondering will Lenihan turn up at my door soon, looking for that €0.24 soon?

Ah Never knew there was a ranting and raving forum!!! Thanks!! I'll take my business there ha ha

ejmaztec

Sofiztikated wrote: »

I know, I'm sorry.

Felt kinda bad not not paying it. Should I forward them on a cheque?

Too late, the damage is done. Hang onto it for a couple of weeks, then buy a house for cash.

delricyo

Pretty good experiences with them in general. They are trying to move away from the evil taxman image and more towards the customer focused model

Or so I hear ...

dny123456

ive found them quite good to be honest, especially ROS.ie. Although the tax system itself is a little over complicated. So many allowances etc, should abolish most of them.

AckwelFoley

Ive always had prompt and efficent service in the department of revenue











My sister works there :pac:

El Siglo

If you think Revenue is bad, try county councils. I've been approved for a post grad grant (covers fees etc...) sent the paper work to them early last August, still haven't received a confirmation letter and I'm supposed to register this week and have the college putting the frighteners on me with having to pay half fees (3k) if I don't come up with the letter this week (it's registration week and you can't register if you're on a grant without the letter of approval). It's honest to God like something out of Angela's Ashes when the mother goes to St. Vincent de Paul looking for food, you're almost begging for money you're legally entitled to, and in this case it's not even the fecking money it's the letter to say you're poor enough that you'll be getting money. It's one bureacrary within another in this fucking country.
I don't want to sound ungrateful, I am extemely grateful for the money (unlike some of the wasters who spend theirs on drink and drugs etc...) without the money I'd be fucked, it would literally mean no education. It's just the way the money is given out, fucking knob-heads in these state jobs, with no qualifications, can barely type and their in charge of distributing exchequer funds (albeit a small amount of funds in the greater scheme of things) in the most inefficient, slow manner, unaware of the hardship that they cause people.

Cuddlesworth

When claiming back tax myself I was told I was registered as self employed so they couldn't do that until I got it sorted. It took two hours on the phone through five different people to sort it out.

If you think thats bad, consider the fact I was registered as self employed 4 years before I was born. Which I had to keep repeating over and over again.

irish_bob

ejmaztec wrote: »

If I had to sit there listening to some tax-dodging, whining feckers with hard-luck stories, all day long, I wouldn't be feeling too helpful either.

(You have to sympathise with them because, due to de-centralisation, you don't know where the hell they're based, and they could be next door waiting to give you a good doing.)

so like them , you give little heed to the term civil servant

El Weirdo

Hate to say it but I too have had very positive experiences with our friends in Revenue. By far the best public service in this country.

When I started a new job last year I rang them up to let them know, they did what was needed to be done quicker than I expected and also sent me a rebate cheque without me realising that anything was owed to me. In the envelope with the cheque was 2 forms for rent relief that I hadn't even requested. I had just mentioned in passing that I was renting at the time.

The rest of the public services in this country should really take a leaf out of the Revenue's book