Problems with Netopia modem

matt1958 · 13-09-2009 5:21pm #1

Guys i signed up with smart on thursday their sending out a wifi modem in 10 days. I didn't want to wait that long so i thought i'd try my old Netopia modem. All the lights on the modemshow i'm connected but it's not letting the computer connect to the net. When i use windows diagnose problem it says the DNS can't find www.microsoft.com.

babaloushka · 13-09-2009 5:40pm

matt1958 wrote: »

Guys i signed up with smart on thursday their sending out a wifi modem in 10 days. I didn't want to wait that long so i thought i'd try my old Netopia modem. All the lights on the modemshow i'm connected but it's not letting the computer connect to the net. When i use windows diagnose problem it says the DNS can't find www.microsoft.com.

You will have to enter Smart's settings into your modem. Maybe if you ring tech support they will help. Or they may be on the Smart website. I changed my modem recently (UTV) and found the relevant settings on their site.

matt1958 · 13-09-2009 5:52pm

thanks for the reply.. Looking to see if can see anything.. post back and let ya know.. cheers

matt1958 · 13-09-2009 6:24pm

I can't see were they show their settings. Also i can pick up an eircom wireless network when the modem is on and it goes away when i switch it off so it is definitly our network but i can't for the life remember the pass key. Is there any way i can reset it and set it up with new pass key???

jay-me · 13-09-2009 7:11pm

Try logging in to the router through an ethernet cable. Type 192.168.0.254 in the address bar of your browser. Then use open DNS as your servers 208.67.222.222 and 208.67.222.220.

matt1958 · 13-09-2009 7:29pm

jay it wont let me go in on 192.168.0.254. this has me completely stumped. see when i change the DNS do i do anything to the IP settings?

matt1958 · 13-09-2009 7:37pm

I changed the 0 too 1 for the 192.186.1.254 that has let me in.. Were now from here?

jay-me · 13-09-2009 7:53pm

Depending which router model you have, changing the settings for Primary DNS server and Secondary DNS server can varie it might be under advanced - expert - configuration - DNS. Have a look and see where these options are and change them as specified.

matt1958 · 13-09-2009 8:04pm

Ok i changed the DNS i tried connecting got a message you failed to connect to eircom. I don't want to connect to eircom i want to connect to smart.

guil · 13-09-2009 8:18pm

have a look on smarts website, there should be a guide of how to set up ur own router and it will give ya al the settings ya need
it will probably be under help and support

matt1958 · 13-09-2009 8:22pm

I'm gona wait till the morning give them a ring. Thanks for the help and suggestions

jay-me · 13-09-2009 8:25pm

That just means your didn't connect to your router eircom is just the ssid. A name that is broadcasted through your router to enable you to see it wirelessly.

http://support.smarttelecom.ie/bbsettings.htm

There is the settings for smart

chopperbyrne · 13-09-2009 9:27pm

Smart uses unique Username and Passwords as far as I remember.

Your modem is probably still set to use eircom/broadband1 for connecting.

The DNS settings shouldn't matter too much.

dub45 · 13-09-2009 10:05pm

chopperbyrne wrote: »

Smart uses unique Username and Passwords as far as I remember.

Your modem is probably still set to use eircom/broadband1 for connecting.

The DNS settings shouldn't matter too much.

Exactly. To log on to Smart you will need a username and password which they will give you. DNS is irrelevant in this particular situation.

Also if you only signed up on Thursday you may not even be switched over to Smart yet.

jor el · 13-09-2009 10:49pm

Without the username and password for Smart, you're going nowhere. I don't know if they'll give you this over the phone, they may or may not.

Problems with Netopia modem

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