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Virus on Dell laptop

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  • 13-09-2009 4:32pm
    #1
    Nellsbells
    Registered Users Posts: 62 ✭✭


    Hi,
    I signed into my email and there were sent messages from trade-beauty.com sending emails from my email to my contacts. When I started up laptop the following day, Windows showed up on screen then a dark green flash and a blank screen, with just the curser showing. Anyone know how to fix this?????


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    #2
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,059 Mod ✭✭✭✭AlmightyCushion


    Moved from Laptops.


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    #3
    5uspect
    Moderators, Arts Moderators Posts: 10,516 Mod ✭✭✭✭5uspect


    Can you boot into safe mode?
    Hit F8 at the Dell splash screen (usually twice iirc).
    Once in safe mode you'll need to back up your data and run some anti-virus scans.
    What antivirus software (if any) are you currently using?

    At the worst you will have to reformat losing all of the data on the hard drive.
    You may be able to recover it tho.


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    #4
    neutra
    Closed Accounts Posts: 20 ✭neutra


    Tell Dell, or the outlet you got it from what has happened; demand to know why and be very indignant eg that you can't believe it, you always ran virus checks - you did, right? - and what can you expect them to do about it. That works sometimes: if you can convince them that they have to find a solution (if it is under warrenty, course, they will have to anyway) but it always helps if you turn to them with high hopes and confidence.

    Did you lose anything irreplacable? How long have you had it and is it a squishy soft screen (word for this is , umm, sorry, I do know what I mean) screen or LCD?

    If you could not see the cursor, I would suggest the graphics card went or there was a problem with the driver but if you can see it, then something works for the screen however pathetic. Logically. So..

    Have you tried to connect it to another monitor? I would do that before anything else. It will show you for sure whether the screen has crashed for whatever reason or whether the problem is bigger or with luck, smaller. It may well be you know loads more about these things than I do and this is useless but it is always worth asking anyone who has a clue to help. (very little clue really but mates who make me learn)

    Good luck and please let us know how you fare!


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    #5
    Nellsbells
    Registered Users Posts: 62 ✭✭Nellsbells


    Thanks for your replies.
    No it won't let me into safemode. I tried every mode and it won't let me in,
    I have the AVG virus protection, and did run checks regularly. I only have the laptop a year, The warranty is probably out last week or so i would say!! Raging!!!!!!!!


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    #6
    dingding
    Registered Users Posts: 4,931 ✭✭✭dingding


    Not sure about this, can you boot from the windows DVD and select a repair mode.

    I have not done this in years but someone who done it lately might be able to advice the OP.


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    #7
    5uspect
    Moderators, Arts Moderators Posts: 10,516 Mod ✭✭✭✭5uspect


    Nellsbells wrote: »
    Thanks for your replies.
    No it won't let me into safemode. I tried every mode and it won't let me in,
    I have the AVG virus protection, and did run checks regularly. I only have the laptop a year, The warranty is probably out last week or so i would say!! Raging!!!!!!!!

    What happens (exactly) when you try safe mode?
    What appears on screen? If the Dell splash screen is popping up (is it?) then your gpu/lcd should be okay.


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    #8
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Your warranty wouldn't be worth jack for a virus.

    Can you run the tools and post the logs requested in the sticky?


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