Help please, issues with Bord Gais

dubdude2008

Hi Guys

Can I get some advice off of you.

Back in January I moved into an apartment. Our first gas bill in april (3 monthly bill) was for 680. Which is completely incorrect. Every other bill since for 2 months has been for no more than 85 euro. I rang in april to bord gais who promised they would check it out and get back to me. I waited a week and called back. They said that they were still looking into it but our boiler might need a servicing. They said they would arrange a service and call me back. Another week goes by and nothing. I call them again and promised a call back.

Long story short. Almost 6 months later and 68 phone calls on my behalf and still its not sorted. I spoke to a “ Manager in the customer services department” 3 weeks ago and promised me she would get the overcharge wiped. She never did it and actually left the company 2 days after our phone call. I got another manager who was extremely unhelpful who promised me a call back from their complaints department. This never happened. I got annoyed and told them if they didn’t call me by 12 the next day I was seeking legal advice. No phone call. I rang back about 4 pm and was put through to the guy in the complaints department who was soo rude and defensive. He told me that he seen the message about calling me at 12 but knew he wouldn’t get to it and seen I was threatening legal action and because he couldn’t get to me before 12 he seen no point in calling me. His exact words. He got very defensive when I called him up on it.

Anyway he went and checked it out, called me the next day and told me the systems had been down all day and couldn’t get to see the notes on my account left by managers about the issue and went on to say what he thought was wrong. I tried to stop him because what he was saying was the complete opposite to what I had been told. He told me to stop being rude and cutting him off, which I wasn’t, I was trying to say that maybe he should wait till the systems come back to see the notes before going through incorrect info with me as I was already annoyed enough. He told me that his info was correct and perhaps I just didn’t like what I was hearing. Now after waiting 6 months and spending about 40 hours on the phone to them, this was not a good thing to say. I asked him to get his manager to call me.

I left ten messages, I emailed ( which I got a read receipt from his manager) and he hasn’t called back once. Totally ignored me. I refuse point blank to pay them a penny till this is sorted but they don’t seem to care. This is a very short version of what has happened. One girl actually said that maybe I did use that amount of gas because January was a cold month. Every poxy month in Ireland is a cold month. What type of customer service is this. Ive had to go through my story about 40 times to 40 different people adding on more each time because im constantly lied to by them. Now most times im ringing from work so I have the majority of these calls are on record. Is there anything I can do. I want compensation for this at this point. Ive never come across anything like it.

suzyball

You could contact the Comission for Energy Regulation or the Minister for Energy? just a thought. Sounds like you are lost in the system. Do you have the meter readings that were taken when you moved in to the apartment?

Victor

Did you take a meter reading when you moved in?