Fonemenders

whiterebel

I have had some issues with a 5800 which led me to bring the phone to Fonemenders in Cork on the instruction of Carphonewarehouse.
They advised me that the 5800 was Beyond Economic Repair (BER), as it was water damaged, after sending it on to Fonemenders Dublin. When I went to collect the phone, I saw an employee of Fonemenders with a stack of phones, in jiffy bags, plied high. One fell off the top of the pile and from about 5 feet, smacked off the concrete. She just picked it up and continued on her way. Not my phone, but I started to get an idea of their idea of service........
I got my phone back, despite asking for a full report, photos, why it took so long etc, which they wouldn't provide.
I went back to CPW in Midleton and had a quite reserved rant. I have had phones since about 1995 - a Motorola 088 which had no display and went through 6xAA batteries like Godzilla went through Chicken suppers. It is still perfect in its box. Never had to return a phone for damage I caused, have 4 ipods, laptops etc, etc etc never damaged etc. Despite the temptation to yawn, CPW said that Fonemenders had declared it BER, and there was nothing they could do. I refused to accept this, and after a couple of discussions, the manager phoned the Nokia rep. She offered to get the phone sent to their Nokia Engineer in Waterford who would have a look.
Guess what? NO WATER DAMAGE!!!!!!! He wants the photos and reports now from Fonemenders. The faces in CPW yesterday were a picture.....
I will be writing to CPW, Nokia and Fonemenders, and would suggest that anyone who doesn't believe the "water damage" stories to take it further, as it seems to be their "unprovable" get out clause. Rant over.

Mimikyu

This post has been deleted.

ashleey

Got fed up with fonemenders returning my n78 fixed but with some other problem like buttons inoperable. Ended up sending it to nokia uk and used a friend's uk address. Guess what? It came back fixed

Davy

If they claim its water damaged, they should provide a picure to support the claim, and highlighting the area.

whiterebel

Davy wrote: »

If they claim its water damaged, they should provide a picure to support the claim, and highlighting the area.

They did and they didn't, hence the Nokia engineer doing his nut......

Soundman

Fair play to you for pursuing this. Hopefully CPW will think hard about who they use for repairs, unless of course they rely on Fonemenders claiming water damage when it's not to conduct more business.

whiterebel

Right, this has been rumbling on. The "Engineer" in Waterford returned to CPW. I went in all confident, until the manageress had a sad face, and showed me the covering letter from the "Engineer" which said it WAS water damaged and to look up the photos from MPRC. How he knew it had been to MPRC is beyond me. I asked where the girl who took the call was gone, and was told she was part-time and had gone to another shop. The guy who witnessed what she had said to me "couldn't remember............." I was really getting frustrated by this time, so I was told Nokia would contact me. She did, and she was really nice while I explained the whole shambles. It has really become personal for me now, as I feel they are taking the p*ss and covering each others backs. Nokia rep asked if I would send it one more time to a completely independent repair company. Seeing as I have barely had it it since the first week in July, why not. No mention of previous inspections, nothing, a fresh start. I got the phone back yesterday having been tested by Sigma Telecom in Dublin, in black and white NO FAULT FOUND. The latest update may have sorted the original problem as they couldn't replicate it. Nokia should be organising a replacement for me as we speak. We really shouldn't have to put up with this level of crap after paying out big money for phones. CPW confirmed the phone call from the guy in Waterford DID happen, that he could find no sign of water damage on the phone, yt he filled out a report the following day, saying there was. I am going to hang him by his liathrodi...........

whiterebel

Davy wrote: »

If they claim its water damaged, they should provide a picure to support the claim, and highlighting the area.

There is a picture up on their website now, which they hadn't advised me of before. Seeing as I'm not an engineer, I couldn't tell you if its water damaged or not, and they don't use the indicator in these to say if its been exposed to liquid.

drunkmonkey

water damage is pretty obvious, you can usually see a burn somewhere on the main board should be easy enough to spot from a photo.
So sigma fixed the phone with a software update?

whiterebel

drunkmonkey wrote: »

water damage is pretty obvious, you can usually see a burn somewhere on the main board should be easy enough to spot from a photo.
So sigma fixed the phone with a software update?

Can't replicate the fault anyway. Always semed like a S/W bug to me anyway. I'm past caring TBH, hate the phone and Nokias now.......

whiterebel

Just to finish off, despite Nokia telling me they would replace the phone if it came back NFF, they have reneged and have gone back to MPRCs story that it is liquid damaged, despite Sigma saying it isn't.
And there was me expecting them to admit they were lying......:rolleyes:
So thats my last Nokia, have an iPhone and won't use a Nokia again. Costly lesson for Nokia as my missus buys their company mobiles, and she has been very interested to see how Nokia have treated me.:eek:

whiterebel

Just to finish off the story, I sent the phone to Envirofone.com, who tested it thoroughly before sending me a payment of €115. They obviously thought it BER....:mad:

I wrote to Nokia and CPW - needless to say, never heard a word back.

Cork Chef

Captain Morgan wrote: »

This post has been deleted.

They dont just say its waterdamaged for the fun of it, i had my phone in FM before it was water damaged but b.e.r as they have to because nokia dont cover repairs, plus if a phone is waterdamaged it can still work away but saying that you could leave the shop and it would go dead, so i wouldnt calls them liars they do and repair stuff as manufacturer says

Cork Chef

Davy wrote: »

If they claim its water damaged, they should provide a picure to support the claim, and highlighting the area.

They do and if they dont all you do is ask them

MunsterCycling

Cork Chef wrote: »

They do and if they dont all you do is ask them

Hi FoneMender employee.

:rolleyes:

Cork Chef

MunsterCycling wrote: »

Hi FoneMender employee.

:rolleyes:

Haha Nope got it wrong i dont work for them

Davy

Cork Chef wrote: »

Haha Nope got it wrong i dont work for them

You posted in a 5 month old thread though, which is kind of strange

whiterebel

Cork Chef wrote: »

Haha Nope got it wrong i dont work for them

Without reading any of the the thread, especially the bit where Fonemenders/MPRC were proved to be lying:rolleyes:

Cork Chef

Davy wrote: »

You posted in a 5 month old thread though, which is kind of strange

So what if i put a comment on it, It has nothin to do with you,

Tom Dunne

Cork Chef wrote: »

So what if i put a comment on it, It has nothin to do with you,

But it has something to do with me.

It is generally bad etiquette to dig up threads that are old, especially in the technology forums. People who typically do that tend to be spammers or people connected to the company and want to dig a thread up to advertise, or shill.

peadair

3mobile and fonemenders are terrible - I've been a 3 customer for 3 years now but ending contract in November: The following is my experience for the past 6 months - 5 lunchtime trips to fonemenders with no joy and hours of calls to 3 "support" in India.....
" In the past year I have had problems with my Sony Ericsson w705.
Problems:
1) The phone regularly would switch off;
2) The screen would go blank;
3) The SIM card would not be recognized;
4) The jack for the earphones would not work;

I got the phone in January and the problems arose in Jan/Feb.
I left my phone with fonemenders for a couple of days – when I got the phone home all the problems were still present;
I took it back again and complained that they did not test it – they apologized and said they only do a software reset for this;
The second time I got it back they said they made some hardware fix but it still did not work ( again both the sound and the other issues were still present);
After a third visit that didn’t work, on the fourth visit the swap out was offered. I was expecting that I would’ve got a new replacement phone – instead I got the internals swapped out.
Surprise surprise – the sound jack was still not working. They obviously don't test the handsets after fixing them and they should not just simply do a reset. I had to wrestle with them to send me the reports by fax, they kept saying they sent it but didn't. Then I asked them to mail them - it took another week before I got them - the manager in the Anne Street branch was so unhelpful and did not know the proper three procedure.

Most of the rest is the **** I went through with three - read on if interested...

+++++++++
I went back to my three branch and they told me that I should’ve been given a completely new phone after a third failure but now I would have to get it tested again in order to get a new swap – this would take three weeks as it had to be sent to Poland to a specialist.
I was not happy so I called customer support where they agreed the phone should have been swapped out for a new phone after so many attempts. They told me they would phone me back to make arrangements. I received a call the next day to tell me that they made a mistake and that they could only swap out the internals. I pleaded with them and they agreed to replace the phone with a new one. However they told me that that model was not in stock. They couldn’t tell me when the item would be in stock and they also couldn’t tell me when it was last in stock – they asked me to call back again.
I called back a few days later – no news. A few days after that – again no news. I was offered a different phone – a different brand – a Nokia or a Samsung of similar value – if I did not want to wait. I needed a Sony Ericsson as I have accessories for it. I pleaded to be put through to a manager. Eventually I got put through to a manager who told me that they have a warehouse but they have no-one to answer the phone. I asked him if there is some other way to contact them – say e-mail. He agreed to send off an e-mail - at last!!
I waited a few days before calling back and was told that the manager was not in but would call me @ 5.00 that day. I awaited the call – no call. I called back @ 9.00 and was told that the model was being discontinued and that I could only choose another phone!!!
After finally threatening them with a solictors letter and ending my contract they decided to give me an Xperia x10 mini. Not realy that happy with it and certainly not happy with the experience.
I am moving to Vodafone next - might be more expensive but the coverage is better, certainly don't think I'd have this rediculous grief and I'm going to get 25% off the rates through work!

Walkman

AFAIK the procedure would be the same for any network. O2 definitely use Fonemenders too not to sure about Vodafone or Meteor. It's standard only to have the insides of the phone replaced, it's a new phone cause the IMEI will be different. All networks discontinue phones after a certain length of time to add new phones to the range.

peadair

@ walkman....Both the three [EMAIL="staff@Henry"]staff@Henry[/EMAIL] Street and the Indian call centre said that was untrue - they should have swapped for a new item after the third visit - perhaps during the 1st to 3rd they may do a swap out but if you have a customer returning 4 times to a company that doesn't do simple tests - how difficult is it to test the sound coming through to a headphone? - then you certainly shouldn't have any quibbles about replacing the phone.

I was given the run around by fonemenders staff, their manager (@ both Anne Street and GPO).

I have print outs of the calls - I visited them 5 times with the same issue. I made about 10 calls to them in attempting to get those print outs because I refused to call around again. They said they received an e-mail from 3 saying that I should bring the issue up with 3 but when I asked for the e-mail they said it had mysteriously disappeared. I eventually got a posted set of 3 printouts of the record of my visits.

How can a company operate with such a terrible customer care ethos? They are a joke - 3, vodafone and O2 are using them just like they are using cheap callcentres in India to wear down their customers and put them off.

My advice to anyone is - after the second visit - threaten them with a solicitor's letter and cancelling your direct debit. As soon as I said that I got a result...

Also, get them to refer you to the policy if they are holding fast to that (fonemenders or otherwise).

BArra

fonemenders in cork, i would stay well clear

they take little to no care of the fones, jiffy bags for expensive smartfones? you're fone will come back with scratchs and dents all over it

i made the mistake to go in there to get a high end nokia fixed, the volume rocker didnt work.

it was sent off, took 3 or 4 days, came back and the camera didnt work suddenly?

sent away again by fonmenders, and when it came back the screen was damaged, the backlight would flux in power, getting slightly brighter and dimmer

i got sick of them so just took away the fone swearing never again

Thor

I always got directly to MPRC to get my phones repaired, I went there with an n95 8gb once and for some reason they couldn't repair the fault.

THe first time they said they replaced the mainboard and camera. Brought the phone home and the problem was still there(Recording video the camera would freeze after 7 seconds). It was a known fault with the n95 8gb.

Anyway the second time they couldn't find the fault and to my surprise it was still there.

The third time i brought it back i told them if they didn't find/fix the issue i wanted a replacement as the policy with vodafone is that if they can't fix it after three times they have to replace it.

Anyway the couldn't fix it so replaced it. So when i got the replacement phone, First thing i do is slide the keyboard upand WHAM There is no keyboard on the thing.

I walked into vodafone this time as after the second time dealing with MPRC i decieded to deal with them instead(Takes longer). He says he is going to have to send the phone back. I'm standing there goine 'Whatever' At this point i have been using a v3 razor so couldn't care less as it was taking to long.

Anyway a week goes by and i get the phone back and the problem is NO LONGER THERE.

I really do get fed up with the issue on getting phones repaired.

Most of the time now i just repair the phone myself.

evil.monkey84

FONE MENDERS ARE USELESS :mad:!! MY IPHONE VOLUME BOTTOM NEEDED TO BE REPLACED THEY SAID IT WOULD TAKE LESS THE ONE HOUR! AN HOUR LATER THEY CLAIM THE COVER IS BROKEN AND IT WOULD TAKE 200EURO TO REPLACE WITH FACKE COVER! I DID NOT TRUST THEM SO I WENT TO COLLECT MY PHONE TO BRING IT TO GSM SOLUTION!

GUESS WHAT? THE VOLUME BOTTOM REPLACED AND NOTHING WRONG WITH COVER BUT NOW THEY BROKE MY HEADPHONE JACK WHICH COST ME 85 EURO TO REPAIR AND THEY REFUSE TO PAY FOR IT!


DO NOT TRUST THEM! USELESS SERVICE! :mad::mad:

Lunabu

I had several less than satisfactory experiences with Fonemenders. On 2 occasions, phones were replaced instead of repaired and the phones I got as replacements were faulty. I handed in a brand-new Nokia phone with a fault and got back a phone that was older and had obviously been repaired. The exchange had a software fault.
If I can help it, I'll never use Fonemenders again as I think there's something fishy going on and maybe money is being made out of these exchanges...

evolutionqy7

wow you actually would get an idea that fonemenders are bloody useless at everything!!

how d feck are they still open?

valdigre

They are absolute rubbish.

I had a problem with my Samsung Wave, wrong flashing and boot was damaged.
I gave it to them in Dublin and after 5 days they told me, that they need to send it to some "higher tech level" team or something...

In two days I was going for holidays to Poland, so I took the phone from them (not repaired) and took it on my holidays. I gave it to some Polish repair service in Warsaw (certified one by Samsung) and I had it repaired in 1 hour, ONE hour...

Not sure if Fonemenders is the only "good" recommended repair service but if yes, then ouch...

Abelloid

I was considering dropping my HTC Desire in to them recently, after reading this thread I'm glad I didn't.

MFluder

I used Fonemenders after I smashed the screen on my iphone4. Friendly service and they fixed my screen but it was obvious from a quick look at the outside of the phone that they had not put it back together properly - two main screws at bottom of phone and earpiece grille left out of phone entirely and wi-fi did not work after I got the phone back from them. The wi-fi had worked after I smashed the screen but before I brought it to them for the repair. The replacement screen cost €150 and it was 3 days without the phone. I brought it back to fonemenders and they took the phone for another half day to replace the screws and put in a dented earpiece grille. They said they would have to send phone off for another three days to get the new wi-fi problem sorted out but at that stage I was travelling to London so I said I may bring it back when I returned. In London I brought it to the Apple store on Regent Street and the Genius Bar (in-house Apple repair section) said a "substandard repair" had been carried on the iphone4. I would not go back to fonemenders with my iphone 4 as they did not put the phone back together properly and broke the wi-fi on the phone.

Chi Force

I wish I'd read this! My Sony Ericsson Xperia X10 mini Pro has been cutting off calls and switching itself off since I got it at Christmas. Upon consulting the Meteor website to see what options I had, (it gives Meteor Store, walk in MPRC and Fonemenders as options for fixing), I gave it in to Fonemenders on South Anne St since it's the closest to me. A week later I picked it up. Same problem again. I returned it to them the next day. They said they had to send it to Sony. 18 days later, I received it back again. The exact same problem was still there. I called Meteor who told me that after two repairs I could bring the phone in and get a replacement if it had been repaired twice and I was to bring in the repairs dockets. I called ahead to the store to make sure. I then rocked up at the store only to be told that Fonemenders repairs don't count so if you want a replacement from Meteor you have to go through the whole rigmarole of two more repairs from Meteor (including them sending it to Sony again) before they'll consider a replacement. That's 4 separate repairs and weeks of having no phone.

I sent a complaint to Meteor as there is no mention of this aspect of their repair or replace policy on their website. It's pretty disgraceful really. :mad:

xsiborg

i brought my almost two year old nokia E51 to fonemenders here in limerick there about two months ago, with the silver surrounding practically falling off and the back cover was like when you open the lid on a jam jar and it pops, and wouldnt sit down properly on the back. all i really wanted was the dust blown out from under the screen, that's all i said to the girl behind the counter.

i went in the next day and was handed back what looked like a brand new E51! the only way i noticed it wasn't a new one was because of the worn "0" key on the keypad! now if i'd known they were going to practically rebuild the phone i would have asked them to replace the keypad too. i wasnt charged either!

last year some time i brought in my wife's nokia 5300 to have the loudspeaker replaced, i knew myself that the phone had been dropped in water a couple of months earlier, but i said to myself less said the better, i've knew about the "water damage = no repair", so i went back to collect it the next day, the loudsoeaker was replaced and the girl told me they couldn't guarantee how long more it would work for given that it had been water damaged. apparently there is a little red strip on the battey, which i think fades if the phone is water damaged.

now in saying that, i have had it happen before where even rain (couple of times i've sent a few texts while walking home in the rain, maybe a ten min walk) can cause water damage. i've noticed this is even worse with my nokia X6, any sort of moisture at all renders the touchscreen useless for a couple of hours until it dries out.

all in all i've found fonemenders in limerick at least to be very good and very helpful to deal with. i cannot vouch for their staff in dublin, etc, but surely that's the same in any franchise operation.

i also regularly pop into carphone warehouse in arthurs quay, (while my wife goes shopping in tesco, no thanks!) and i used regularly chat with the manager in there about the latest phones and mobile technologies coming out, she used also allow me to power up a phone and demo it if she had it in stock. then she went out on maternity leave, and was replaced by an absolute toolbag (he's been replaced too since btw!) but point being that i wouldnt blame all carphone warehouse franchises or staff just because i found one particular staff member unhelpful or disinterested in his job. in the same way i wouldnt blame all fonemenders franchises or all employees for the ineptitude of a few.

panorton

My X6 Nokia will only vibrate and not start so after checking Nokia.ie I broubht it to Fonemenders Cork for repair, they have a Nokia Care sign outside. I waited two days and called back and I was told it would be ready in 2mins 30seconds. I waited 5 but was then told it would need to be sent for a level 3 repair which would take a further 5-10 days. I phoned today and guess what my phone was water damaged all along and is beyond economic repair. What a load of horse droppings. Nokia now say if I return it to them they will investigate further. I really wish I had read this thread before I used phone menders.

snickerpuss

I went to fonemenders in Dublin with my Nokia 5800 - the screen would go fuzzy whenever it was unlocked. They kept it for one day, it was fixed perfectly and the software updated and it's still going strong a year later. It was free as I'd had it under 2 years. Couldn't be happier with it. Sorry to hear so many bad experiences.

panorton

Not happy with Fonemenders I sent it to Escalations at a PO Box in Dublin and after more than a week it came back with a photo of the battery connectors and little esle. I phoned the Dublin number attached and I was told, guess what? My phone was physically damaged all along. So I said it was extraordinary, that my phone was both water damaged and physically damaged at the same time and armed with both sets of photos the only place left for me was the small claims court. So then I was asked to send the phone back again and this time they would sent it to the UK. Well today I got a call and I'm to get a replacement phone. I'm told I should have it next week.

greg_f

Hi all,

I know its being a while since someone posted but i handed my bricked xperia to fonemenders to repair and tracking it online but did not know the different stages so found this doc sent to o2

FAQ O2
At Fonemenders we are, as always, very appreciative of your business and support. We are increasingly aware that you are regularly asked key questions from your customers. In a bid to try and make your life easier we have gathered what we believe are the most frequently asked questions from both yourselves and your customers and provided you with their appropriate answer. We do hope this will make the process easier for all. If of course there is anything we haven’t covered, please feel free to contact us and we will provide a suitable response.

• Can customer return a faulty repair to any O2 retail Shop?
o Yes, repair can be booked in any O2 store

• How many days will it take for the faulty unit to be returned repaired?
o Up to 5 working days for level 1&2 repairs and up to 11 working days for level 3

• How many times does unit need to be repaired before customer will be provided with an exchange unit?
o The unit needs to be sent for repair to Fonemenders with the same fault on two occasions. When handset is with Fonemenders third time the Technician needs to inspect unit and confirm the fault before the decision about swap is made

• If my unit is deemed Out of Warranty how much will customer be charged?
o Standard fee for out of warranty repair is €60



• What does BER mean?
o Beyond Economic Repair - The unit has been damaged to such an extent that it would cost more then the worth of the unit to repair. If unit was found to be BER it can not be repaired. There are two types of BER Liquid and Physical Damage:
Liquid damage – handset is deemed liquid damaged when moisture or condensation corrode components or main Printed Circuit Board (also called the main board)
Physical Damage – handset is deemed physical damaged when it experiences an impact or stress which causes un-repairable damage to the Printed Circuit Board (also called the main board)
Handset can be deemed physical damage BER due to the following: visible physical damage, warped board, lifted pads around USB connector, lifted pads around charging connector
• Will customer information be kept when unit is sent for repair?
o As a part of repair process software upgrade is carried out on every handset. This operation is erasing all data on the phone. This is a part of manufacturer’s requirement so it’s strongly recommended that customer is clearly informed that all information stored on handset’s memory will be lost during the repair process.

• Is my unit still in warranty?
o Most Manufacturers give a two year warranty with their mobile phones. Unless handset was purchased longer than two years ago or it was damaged by customer it should be still in warranty.

• How could my unit have liquid damage?
o Mobile phones as all electronic equipment are very delicate devices and should be treated this way. Below you can find few reasons why handset can be deemed BER due to liquid damage:
 using the unit outside in the rain,
 using the unit with wet hands,
 listening to music from the unit while in the shower,
 leaving the unit over night where condensation can get into unit (i.e. in the car),
 dropping unit in water.
• Can the customer track the repair them selves?
o Yes, customers can track progress of the repair themselves using our web based tracking system. Please use following link to access it: https://www.success.ie/phonecheck/

• What does bounce unit mean?
o A bounce unit is a handset that has been returned for repair with the same fault on second and more occasions.

• How Out Of Warranty procedure works?
o Out of warranty repairs occur when the guarantee issued by the manufacturer has lapsed either through time or through the handset being faulty due to the customer. In these cases the customer is liable for the cost of the repair which is €60.
After handset is found to be OOW Fonemenders will contact the customer and inform them of the cost to repair the handset. If customer decide that they wish to have the unit repaired Fonemenders will fix it and return it to the retail store.
Should the customer not wish to have their handset repaired Fonemenders will return it to the store un-repaired.
Fonemenders will keep the handset for maximum of 30 days waiting for customer’s decision. After that unit will be returned to the appropriate O2 store un-repaired.

• What does Level 1, Level 2 and Level 3 repair mean?
o Different faults require different levels of repair. Often, higher level repairs must be carried out by the manufacturers themselves, or at a National or European repair centre.
Level 1 – software upgrade
Level 2 – replacement of electrical or mechanical component; eg. replacement of LCD, microphone or speaker.
Level 3 – involves replacement of integrated circuits or tuning customization; This level involves often precise soldering and sometimes Level 3 requirement cannot be determined until Level 1 and 2 repairs have been attempted and tested.
• Is it possible that my handset is still working despite the fact it was deemed BER due to liquid damage?
o Yes, it’s possible.
When handset is physically damaged it’s pretty simple – some components or part of the phone is damaged which prevents it from functioning properly.
But with liquid ingress the handset can still work correctly, at least for some time, as progressing oxidisation will not damage vital parts completely.
In simple words corrosion needs some time (days or weeks) before it will go thru tracks or other connections on main board so before that process will be completed handset can be operational (fully or partially).



and before anyone asks i do not work for them :cool:

Bp!

are they open any more??? they have 2 phones of mine and no answer from any of their stores

O...o

greg_f

Bp! wrote: »

are they open any more??? they have 2 phones of mine and no answer from any of their stores

O...o

ya they are the limerick store is
Limerick
Address 66 Catherine Street, Limerick.
Telephone (061) 204 048
E-mail limerick@fonemenders.ie
Opening Hours Monday to Friday. 9am to 5.30pm

they prob on lunch right now mate but i am currently tracking down a phone i handed in

BostonB

Dropped a few of phones into fone menders (Dublin) before reading this thread. They came back BER water damage, I don't think they are though. Where else would look at them?

greg_f

Not to sure about Dublin mate try sending directy back to manufactures,sorry

try looking here http://www.whoseview.ie/browse-category/Mobile-Phone-Repairs-271.html

yenom

The touch or calibration is gone in my phone, anybody know how much that costs to fix?

parsi

I sent in a 1-week old Galaxy Europa which needed a software reinstall and it came back (eventually) as BER due to physical damage. Three are currently looking into this for me.

seanbmc

So apparently 02 have sent my HTC Sensation with a cracked screen to Fonemenders. I only bought it about 2 months ago, I thought 02 were going to send the phone directly to HTC?

Fonemenders said it will cost 180 euro to fix, but after reading all of this I'm not sure that I want to let them repair my phone at this stage, think I'll get it sent back and see if I can send it straight to HTC.

Some of the horror stories I've heard from this place are unreal.

panorton

http://www.youtube.com/watch?v=T5bWl73O9ss

Worth a try for €180

MrsFlushdraw

My eldest had a Samsung Galaxy mini and it stopped charging. It was only 5 months old. I took it to the three store and they said it looked water damaged but would send it away. It was always in a case so was pretty sure it hadn't been.

10 days later it came back from fonemenders and they said it was BER as it had been water damaged and MB was corroded etc etc.
I didn't believe this for a second, so since it was BER I took it apart best I could. No water damage as far as I could see. A little bit of green on the little flat part inside the charging port.

Took it to my old work and asked their opinion as I was going to challenge Three. He agreed with me, then cleaned up the contact and plugged it in.. it charged. Was **** all wrong with it.

I wonder how many other people have believed a phone to be ****ed when it isn't. I wanted to complain as I took it down to Three and showed them and they said take it up with fonemenders.

I was not a happy bunny with it all. Phone still working away grand to this day!

TeeDee

I left my phone into their Clondalkin branch in Mid January. Went to collect phone 2 wks later as I had dose of flu in interim. The desk guy tOld me they had been burgled the week previously and my phone was one of the stolen ones. They never notified me of this but anyway they said they would replace it.
That was 2 months ago and despite many emails ( don't phone cos they never pick up! ) I still have'nt got a replacement phone. I was recommended to go to Fonemenders by the O2 store in Liffey Valley BTW as they don't do repairs. SHOCKING BAD SERVICE AND DREADFUL CUSTOMER CARE. DONT GO NEAR THEM

dragon5678

I handed my Lumia 820 phone into fonemenders as I cracked the LCD screen by dropping it on the footpath (not intentional, obviously and the footpath is still intact ), paid them €65 for the reapir, which was quite reasonable. Two days after collecting the phone, the screen cracked again in my pocket. Brought it back to them and they want another €65 to repair it again.

Anything I can do?

I've tried explaining the story to them but they won't listen and insist on another €65 for repair even though it goes against their terms and conditions section 2.6

2.6 Our out of warranty/chargeable repairs are guaranteed for 90 days from the date the Equipment is ready for collection. If the same fault should re-occur we will repair if free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. All warranty repairs are subject to manufacturers warranty dates.
From: http://fonemenders.ie/terms-conditions/

homer simpson

dragon5678 wrote: »

Anything I can do?

Saying as they've just gone bust, nope!

lapsed

Could anyone tell me what " refurbish " means ? My son is going to give me his Samsung Galaxy because he's upgraded, and I'm wondering if there's a reliable - meaning honest ! - place which will give the phone a going over and tweak any faults they find for a reasonable price ??

aimee1

lapsed wrote: »

Could anyone tell me what " refurbish " means ? My son is going to give me his Samsung Galaxy because he's upgraded, and I'm wondering if there's a reliable - meaning honest ! - place which will give the phone a going over and tweak any faults they find for a reasonable price ??

generally speaking all external cosmetic parts would be replaced.