Play.com Problem

gandhi123

Sorry if this is in the wrong place, please move were appropriate.

I recently signed up to Play.com and ordered 2 CD's and a book. No electronics.

My order has been declined a few times for invalid card details. I got this email everytime i tried to "fix" my details :

Thank you for your recent order with Play.com

At this time we are unable to process your order as your credit/debit card
details do not match the details held by your card issuer.

To proceed with your order please check and amend the following:

Card number
Expiry date
Valid from date
Issue number
CV2 (3 digit code on the signature line of your credit card)

For PlayTrade item(s) your order could not be reserved and has been
cancelled. If you would still like to purchase this item please resubmit
your order following any amendments you have made.

For Play.com item(s) it is not necessary to re-submit your order. Your
outstanding item(s) will be shipped as soon as we can process the payment.

If you have any difficulties please contact our Customer Service Team on
0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening
hours are 9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

Kind Regards,

Play

I've checked all them things and they are the same as my card

Card number : same as card
Expiry date : same as card
Valid from date : same as card
Issue number : Dont have one so left it as 0
CV2 (3 digit code on the signature line of your credit card) : same as card


The billing name is the same as my bank statement and my card.
The billing address is the same as my bank statement.

I do have money in my account.

Any advice??

jor el

Ring the bank and see if they can tell you why it's being declined. After that, only Play will be able to tell you what's happening.

RayCon

Out of curiosity - were you buying from Play.com themselves , or a Play Trade listing ?

Sully

Issue Number should be left blank.