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Contacting Perlico or trying to

  • 27-08-2009 5:55pm
    #1
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭


    Hate to sound like a broken record but does anyone know alternative phone numbers for contacting Perlico? ive already used the one they have for customer service and their email on the website. I want to cancel my account- no dsl signal at all.


Comments

  • #2
    Mr. Presentable
    Closed Accounts Posts: 9,496 ✭✭✭Mr. Presentable


    Call their sales number. Pretty sure to get through on that.


  • #3
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭mehmeh12


    Is the sales number not the same as the customer service?


  • #4
    Mr. Presentable
    Closed Accounts Posts: 9,496 ✭✭✭Mr. Presentable


    Sales Enquiries:

    Telephone 1890 252 148


    Customer Service:

    Telephone 1912


    Head Office Enquiries:

    Telephone + 353 1 293 3500


    From their website


  • #5
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭mehmeh12


    Ok that was stupid was of me :pac:

    Tried those numbers-no one will pick up! ugh will try again tomorrow..i have no dsl broadband at all-ridiculous.


  • #6
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭mehmeh12


    Ok I still cannot get through..does anyone have alternative email addresses for contacting perlico? honestly this is driving me insane..been ringing for a few days now..no actual humans on the other end. Sigh.


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  • #7
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,235 ✭✭✭lucernarian


    Even when perlico had that routing problem I could reach them.

    Have you actually waited on the phone or just hung up after a couple of minutes? I've always gotten through within 15 or 20 minutes.

    Also, if the DSL light is flashing, it's probably eircom's or your own problem. Unless Perlico told eircom wholesale to disconnect you, it's not their fault.


  • #8
    woodsp
    Closed Accounts Posts: 12 ✭woodsp


    Good morning,

    If you contact me directly at paul.woods@vodafone.com I'd be happy to deal with any issue in person.

    Best regards,

    Paul Woods

    General Manager, Perlico


  • #9
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,235 ✭✭✭lucernarian


    Jaysus. Talk about the horse's mouth. I have no issues with Perlico currently. So I'm just going to say thanks for that offer, and it's good to see perlico taking the customer service thing seriously.

    And try not to make a hames out of internet routing for websites outside of Ireland/UK again!;)


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