Outlook 2002 - Cannot download email.

Dinarius

System: Windows

For the last while I've been having an intermittent problem with Outlook 2002 that has now become chronic.

When I click Send/Receive the 'Enter Network Password' window appears asking me to input username and password (I never do because they've never been changed).

This may continue for an hour or even half a day. Then suddenly all will be well again.

I've been on to Eircom and we've been through everything. They say that it's a problem with Outlook.

Any idea how I might solve the problem?

Thanks.

D.

R3al

Your outlook profile might be corrupt, see advice from microsoft website below:

1. For Microsoft Office Outlook 2003 and Microsoft Outlook 2002
2. Start Outlook.
3. On the Tools menu, click Options.
4. On the Mail Setup tab, click Data Files.
5. Note the path and the file name for each .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following: C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
6. Create a new e-mail profile in Outlook

After you locate the .pst files, create a new e-mail profile in Outlook. To do this, follow these steps.

1. On the Start menu, click Control Panel.
2. Click Switch to Classic View, and then click the Mail icon.
3. In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the Prompt for a profile to be used check box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile, and then click OK.
7. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
8. Select the appropriate server type for your new e-mail account, and then click Next.
9. Fill in the appropriate information as prompted, and then click Next and Finish as needed.
10. Click OK.

Configure the new profile to use the .pst file that was used by the damaged profile

Outlook 2002

1. Start Outlook.
2. On the Tools menu, click Options.
3. On the Mail Setup tab, click E-mail accounts, click View or change existing e-mail accounts, and then click Next.
4. Click New Outlook Data File, click Personal Folders file (.pst) under Types of storage, and then click OK.
5. Locate and then click the .pst file that you want to use, and then click OK two times.
   Note If you want to use more than one .pst file, repeat steps 4 and 5 for each .pst file that you want to use with the new e-mail profile.
6. In the Deliver new e-mail to the following location list, click Personal Folders, and then click Finish.
7. Click OK if you receive the following message: You have changed the default deliver location for your e-mail. This will change the location of the Inbox, Calendar, and other folders. These changes will take effect the next time that you start Outlook.
8. On the File menu, click Exit.
9. Start Outlook. Then, click Yes to update the Outlook Bar shortcuts to point to the .pst files if you receive the following message: You have changed the default deliver location for your e-mail. This will change the location of the Inbox, Calendar, and other folders. These changes will take effect the next time that you start Outlook.
10. On the File menu, click Exit.
11. Start Outlook. Then, click Yes to update the Outlook Bar shortcuts to point to the .pst files if you receive the following message:

Dinarius

Will give it a try.

Many thanks! ;-)

D.