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Carphone Warehouse repair issues with iPhone

  • 15-08-2009 1:08pm
    #1
    dellboy
    Closed Accounts Posts: 43 ✭


    Hi all

    I dropped my new 3Gs by accident and smashed the glass on the screen. It was working ok apart from the glass being broken. I dropped it back to Carphone Warehouse to be repaired under their insurance policy which I took out. That's the one that costs €13 per month.

    That was on the 27th of July. CW still can not give me a return date for the phone nor do they know anything about it's current status, whether or not it has been accepted or anything.

    Their repair contract promises the sun, moon and stars as regards customer satisfaction. This appears to be far from the truth. Apart from the fact that it mentions that turn around time is 24 hours I accepted when I dropped the phone back that it would take 10 days. It's now 20 days since I dropped the phone in and I'm nowhere nearer to getting a new phone back.

    Has anybody got any experience of this? It's pathetic...

    I've found the carphone warehouse's customer support to be brutal. It appears to be an English call centre. I spoke to them before the 3Gs came out to see if I qualified for an upgrade. They told me I wasn't. I checked with O2 and they told me I was. I rang them up again and asked them to double check their details and that maybe there was a difference between the UK and Ireland. The girl I was speaking to hung up immediately on me citing just before she hung up that this is the way it is, good day. I was shocked at her attitude but I left it go. She was wrong obviously. Anyway, I digress and I still don't have a phone...

    I'd recommend people to just buy directly from O2 as you can order the iPhone on the website if you are a new customer. I will defiantly have nothing to do with CW after this. Clueless to the extreme...


Comments

  • #2
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Chances are it's not going to be repaired, you're going to get a new one. Stock is very, very limited at the moment so the insurance company are probably having trouble getting one for you.


  • #3
    brownbinman
    Registered Users, Registered Users 2 Posts: 554 ✭✭✭brownbinman


    Apple usually exchanged the iphone as it costs more or less the same as changing the screen.

    it has to be sent off to apple themselves as they wont allow anyone touch their repairs


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